Company Announcement: Protecting Customer Interests
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Atlas Copco Compressor Technique, a fourth business division within the Atlas Copco Group, has an appointed authorised distributor network that meets the strict criteria demanded by this leading supplier of quality air technology and solutions. “We understand that customers make significant investments when purchasing equipment and to assist them in protecting their investments, we recommend they use only qualified Atlas Copco Compressor Technique technicians or our authorised distributors for all their service and maintenance requirements,” says Atlas Copco Compressor Technique Service Manager, Wayne Jacobs.
“Servicing equipment at the right time, by the right people, using the right parts is fundamental to protecting and extending equipment life, optimising performance and reliability, reducing unplanned downtime, maximising production levels and ultimately, realising a return on investment,” continues Jacobs. “Our authorised distributors offer quality sales and service countrywide on industrial compressors up to 90kW. To ensure that they meet our strict criteria and remain on spec, they are regularly audited on aspects such as service quality, premises, etc.,” explains Jacobs. He adds that it is important that they share the same values and integrity. “Customers who use our authorised distributors will have peace of mind, assured in the knowledge that our distributors sell, service and repair equipment to the same exacting standards as Atlas Copco Compressor Technique for lower overall cost of equipment ownership.”
“Our distributors are an extension of Compressor Technique, conveniently taking our products, parts, services, resources and skills to our customers around the country. It is a three way partnership between Compressor Technique, the customer and the distributor and to ensure sustainability for all partners, it is vital that we work closely with our distributors by offering them support through sharing product knowledge, technology know-how, and expert advice as well as product and service training.” “Although a company may claim to be an authorised Compressor Technique distributor, if they are not on the official list, they are not the real deal,” warns Jacobs. “Customers can contact Atlas Copco Compressor Technique for details on their closest distributor. The complete list of authorised Compressor Technique distributors is available on our local website and also appears in some of the mainstream B2B media,” concludes Jacobs.
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