Global technology, electrification and automation company ABB has announced the latest version of its digital technology solution, aimed at enhancing industrial device maintenance. The update provides real-time Generative AI (GenAI) multilingual support, expands condition monitoring and dynamic QR code functionalities, and adds predictive maintenance capabilities. 

The My Measurement Assistant+ solution is designed to help engineers and technicians resolve most common  technical issues related to ABB’s measurement devices by delivering device-specific support and actionable insights. This ushers in smarter and simpler operations in industries such as chemicals, power, mining and water and wastewater.

The web application is specifically created for the company’s measurement devices and uses GenAI to bring device health data, service history and diagnostics into one place, aimed at enhancing daily operations and maintenance support. It is integrated with ABB Genix Copilot, a GenAI solution running on Microsoft Foundry, developed by ABB in collaboration with Microsoft designed to help industrial companies improve efficiency, productivity and sustainability by contextualising vast amounts of data. Conversational chats are available in English, Spanish, German, Italian, French, Chinese and Portuguese.

The solution does not require downloads or installation and gives users access to device health by scanning a device-specific Dynamic QR Code, enabling access to analysis and prescriptive maintenance advice. Copilot can show the device’s full spare parts library and guide users toward ordering necessary parts and can schedule a visual remote support call for direct assistance.  

“Our goal is to provide ABB’s industrial customers with the solutions they need to combat costly downtime, workforce skills gaps and lack of resources, as well as amplify human potential by introducing prescriptive maintenance possibilities,” said ABB digital lead: measurement and analytics division David Lincoln. “In practical terms, ABB is bringing Internet-of-Things applications as seen in consumer appliances and devices to industrial operations, helping industries outrun – leaner and cleaner.” 

“By integrating Copilot and agentic AI built on Microsoft Foundry into My Measurement Assistant+ and Genix Datalyzer, ABB is helping maintenance teams move from reactive troubleshooting to prescriptive, data-driven action,” said Microsoft corporate VP: manufacturing and mobility Dayan Rodriguez.

My Measurement Assistant+ and Copilot are now also integrated with Genix Datalyzer, ABB’s fleet monitoring platform that works with live data in emissions monitoring applications aimed at furthering proactive maintenance. In addition, it offers a cybersecurity dashboard that provides visibility of all security measures in place.