TaxTim launches AI WhatsApp tax assistant
Ahead of the start of the new tax season, online tax assistant TaxTim has launched an AI tax assistant, TimAI on WhatsApp, to provide taxpayers with answers to tax-related queries at no cost.
Users can send a message or a voice note query and receive an answer.
TimAI is trained specifically on South African tax law, official South African Revenue Services documents and over a decade of real TaxTim filing data, the company highlights.
It assures that the AI is built with guardrails, meaning that if it does not know the answer, it declares this rather than making one up or guessing.
“Filing tax is one of the most stressful things South Africans do every year and most of that anxiety comes from not understanding tax rules. Now that reliable tax answers are one free WhatsApp message away, it removes a lot of the fear. You also don’t need to be a TaxTim customer to ask your questions via WhatsApp,” says TaxTim director Daniel Swiegers.
When the tax filing season opens, TimAI will also be available on the TaxTim website to support customers as they complete their tax returns.
It will draw on a customer’s own TaxTim history and past filings to give answers tailored to their specific situation, rather than general guidance, the company points out.
“On WhatsApp, TimAI gives any South African a fast, reliable answer to a tax question. On the TaxTim platform, it becomes more personalised. It knows your history with us, so it can give you answers about your specific return, not just tax in general. It becomes your personalised tax assistant,” Swiegers avers.
Users can send a WhatsApp message to +27 69 030 8700. The in-platform version launches when the 2026 tax filing season opens on July 13.
TaxTim stresses that TimAI complements rather than replaces its team of human registered tax practitioners, who remain available for complex cases that need human input.
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