https://www.engineeringnews.co.za
Pyrotec|Pyrotec Packmark|Repairs|Service|Sustainable|Waste|Equipment|Waste
Pyrotec|Pyrotec Packmark|Repairs|Service|Sustainable|Waste|Equipment|Waste
pyrotec|Pyrotec-Packmark|repairs|service|sustainable|waste-company|equipment|waste

Service matters, now more than ever before

3rd April 2020

     

Font size: - +

This article has been supplied as a media statement and is not written by Creamer Media. It may be available only for a limited time on this website.

While procuring equipment is often the first step in a relationship between customers and suppliers, after-sales support and rapid response to breakdowns is what will bind relationships and create long-term trust and loyalty.

To do this, service level agreements (SLAs) are ideal for guaranteeing harmonious relationships between customers and service providers because they define what is expected from both parties. 

SLAs are standard to Pyrotec PackMark’s operational activities. They define its service levels, as well as how repairs and service is monitored, evaluated and measured. ‘Our SLAs outline sustainable service levels that don’t compromise on quality and timescales, while also providing for flexibility and unplanned problems,’ notes Pyrotec PackMark’s General Manager, Brandon Pearce.

‘We also offer assistance through our toll-free technical support helpline (0800 202 574), which is available 24/7/365 for all technical queries relating to our machines,’ Pearce points out.

"Having an SLA in place reduces the number of breakdowns experienced with equipment, which reduces downtime and waste. Because regular service visits are scheduled, wearing parts are identified and replaced before they fail, meaning that equipment lasts longer and performs optimally at all times," explains Pearce.

Edited by Creamer Media Reporter

Comments

Showroom

Booyco Electronics
Booyco Electronics

Booyco Electronics, South African pioneer of Proximity Detection Systems, offers safety solutions for underground and surface mining, quarrying,...

VISIT SHOWROOM 
Rio-Carb
Rio-Carb

Our Easy Access Chute concept was developed to reduce the risks related to liner maintenance. Currently, replacing wear liners require that...

VISIT SHOWROOM 

Latest Multimedia

sponsored by

Option 1 (equivalent of R125 a month):

Receive a weekly copy of Creamer Media's Engineering News & Mining Weekly magazine
(print copy for those in South Africa and e-magazine for those outside of South Africa)
Receive daily email newsletters
Access to full search results
Access archive of magazine back copies
Access to Projects in Progress
Access to ONE Research Report of your choice in PDF format

Option 2 (equivalent of R375 a month):

All benefits from Option 1
PLUS
Access to Creamer Media's Research Channel Africa for ALL Research Reports, in PDF format, on various industrial and mining sectors including Electricity; Water; Energy Transition; Hydrogen; Roads, Rail and Ports; Coal; Gold; Platinum; Battery Metals; etc.

Already a subscriber?

Forgotten your password?

MAGAZINE & ONLINE

SUBSCRIBE

RESEARCH CHANNEL AFRICA

SUBSCRIBE

CORPORATE PACKAGES

CLICK FOR A QUOTATION







sq:0.107 0.177s - 164pq - 2rq
Subscribe Now