One-time verification an alternative to OTP for customer identity validation processes
One-time verification (OTV) is a biometric-based technology that is used to validate customer identities remotely and securely, while also enabling companies to more effectively capture, store and protect customer data, says biometric identity service provider WhoYou business development director Craig Hills.
The company developed OTV as a more rigorous and secure remote verification technology than a one-time pin (OTP).
Remote verification is also important in current operating conditions as a result of the need for physical distancing.
The OTV process uses short-message service, email or other existing gateways, such as chat services or WhatsApp, to send a link to clients. This link either opens in a business’s app or in the customer’s Web browser on their mobile phone or even laptop. The client then captures their unique biometric information, through a photograph of their fingerprint, face or both, in order to verify their identity.
"WhoYou electronically sends the facial or fingerprint data, with the individual's consent, to the National Population Register (NPR), which is maintained and managed by the Department of Home Affairs (DHA). The DHA then confirms the individual’s identity in line with its security standards," Hills explains.
He states that OTPs are only effective if the correct person is reached. In recent years; illegal subscriber identity module swaps, phone thefts and telecommunications fraud have highlighted the weaknesses in this technology. Implementing OTV can shore up your security and limit losses for the long-term.
"Our OTV technology will help curb the ever-growing problem of identity fraud. According to statistics released by the Southern African Fraud Prevention Service, the impersonation by fraudsters using real identity numbers and names doubled from 2018 to 2019.
“We see our OTV technology as advancing the cause for more secure and reliable remote verifications of customers. We believe that businesses in sectors such as financial services, healthcare, automotive, retail and telecoms will particularly benefit from our remote verification technology, especially when considering their current reliance on older technologies like OTP," says Hills.
He added that the link that a user receives has no trail to any personal or confidential information. Once verification is complete, no biometric information is stored on the customer’s device either. The data is only stored in the customer’s confidential WhoYou vault, and can easily be accessed whenever your business engages with them.
"The result of this is that your customers only need to be verified once, making the experience more convenient for them. WhoYou is also a registered credit bureau with the National Credit Regulator and works in strict compliance with the likes of the Protection of Personal Information Act and the General Data Protection Regulation," he states.
Comments
Press Office
Announcements
What's On
Subscribe to improve your user experience...
Option 1 (equivalent of R125 a month):
Receive a weekly copy of Creamer Media's Engineering News & Mining Weekly magazine
(print copy for those in South Africa and e-magazine for those outside of South Africa)
Receive daily email newsletters
Access to full search results
Access archive of magazine back copies
Access to Projects in Progress
Access to ONE Research Report of your choice in PDF format
Option 2 (equivalent of R375 a month):
All benefits from Option 1
PLUS
Access to Creamer Media's Research Channel Africa for ALL Research Reports, in PDF format, on various industrial and mining sectors
including Electricity; Water; Energy Transition; Hydrogen; Roads, Rail and Ports; Coal; Gold; Platinum; Battery Metals; etc.
Already a subscriber?
Forgotten your password?
Receive weekly copy of Creamer Media's Engineering News & Mining Weekly magazine (print copy for those in South Africa and e-magazine for those outside of South Africa)
➕
Recieve daily email newsletters
➕
Access to full search results
➕
Access archive of magazine back copies
➕
Access to Projects in Progress
➕
Access to ONE Research Report of your choice in PDF format
RESEARCH CHANNEL AFRICA
R4500 (equivalent of R375 a month)
SUBSCRIBEAll benefits from Option 1
➕
Access to Creamer Media's Research Channel Africa for ALL Research Reports on various industrial and mining sectors, in PDF format, including on:
Electricity
➕
Water
➕
Energy Transition
➕
Hydrogen
➕
Roads, Rail and Ports
➕
Coal
➕
Gold
➕
Platinum
➕
Battery Metals
➕
etc.
Receive all benefits from Option 1 or Option 2 delivered to numerous people at your company
➕
Multiple User names and Passwords for simultaneous log-ins
➕
Intranet integration access to all in your organisation