https://www.engineeringnews.co.za
Power|Service|Solutions
Power|Service|Solutions
power|service|solutions

Eskom enhances its digital platforms

23rd July 2021

By: Simone Liedtke

Creamer Media Social Media Editor & Senior Writer

     

Font size: - +

State-owned power utility Eskom has embarked on a digital journey to increase its availability and accessibility to its customers.

The enhanced MyEskom Customer app and the introduction of Alfred the chatbot are the first of many digital solutions to be launched to enhance Eskom’s customer self-help channels, the embattled electricity provider said on July 23.

The improved customer app is a digital tool created to improve customer service and experience when interacting with the entity.

The MyEskom customer app has been improved to enable Eskom customers to report a fault, check their balance and submit their own meter readings.

Added to the digital fold is the newly launched chatbot – Alfred, which Eskom said, “is the fastest and easiest way to report a no-electricity-supply fault to Eskom”.

Users will be provided with a reference number and feedback on the reported fault. Alfred is “always on duty, ready to report a fault and give instant feedback”.

The app and the chatbot are part of an ongoing process that Eskom is following to add fast, online and interactive tools to improve its service to customers.

Eskom further encouraged customers to use self-help channels, as they are user-friendly and cheaper, with an improved response time. 

Edited by Chanel de Bruyn
Creamer Media Senior Deputy Editor Online

Comments

Showroom

Weir Minerals Africa and Middle East
Weir Minerals Africa and Middle East

Weir Minerals Europe, Middle East and Africa is a global supplier of excellent minerals solutions, including pumps, valves, hydrocyclones,...

VISIT SHOWROOM 
Multotec
Multotec

Multotec, recognised industry leaders in metallurgy and process engineering help mining houses across the world process minerals more efficiently,...

VISIT SHOWROOM 

Latest Multimedia

sponsored by

Magazine round up | 19 April 2024
Magazine round up | 19 April 2024
19th April 2024

Option 1 (equivalent of R125 a month):

Receive a weekly copy of Creamer Media's Engineering News & Mining Weekly magazine
(print copy for those in South Africa and e-magazine for those outside of South Africa)
Receive daily email newsletters
Access to full search results
Access archive of magazine back copies
Access to Projects in Progress
Access to ONE Research Report of your choice in PDF format

Option 2 (equivalent of R375 a month):

All benefits from Option 1
PLUS
Access to Creamer Media's Research Channel Africa for ALL Research Reports, in PDF format, on various industrial and mining sectors including Electricity; Water; Energy Transition; Hydrogen; Roads, Rail and Ports; Coal; Gold; Platinum; Battery Metals; etc.

Already a subscriber?

Forgotten your password?

MAGAZINE & ONLINE

SUBSCRIBE

RESEARCH CHANNEL AFRICA

SUBSCRIBE

CORPORATE PACKAGES

CLICK FOR A QUOTATION







sq:0.076 0.127s - 139pq - 2rq
Subscribe Now