Engen staff give Belgian tourists a taste of real South African hospitality
This article has been supplied.
When Belgian tourist Michèle Simonis realised she had forgotten her handbag at the Engen 1 Stop in Mossel Bay, the family was already 200km away and believed they would never see it again.
But they soon discovered that South African hospitality runs deep, and that Engen staff would go the distance necessary to reunite bag and owner, even if the family had already departed the country for home. Getting the bag back to Belgium was a joint effort; it was discovered by Engen staffers Lynette Josephs, Hazel Matiso and Monique Floors, who then alerted Engen 1 Stop Mossel Bay director, Dirk van Niekerk.
From there, the bag was delivered to the son of the owner of a George guesthouse, who was set to return home to Germany, from where it was couriered to Simonis in Belgium. Her husband Luc Theunissen was astounded: “South African people are really incredible.”
In his first letter to Van Niekerk, Theunissen expressed concern about whether the bag still contained a pair of glasses, his wife’s keys and a USB stick containing pictures of the couple and their daughter’s on holiday in Oudtshoorn. Van Niekerk responded: “Looks like everything is still in the handbag – even the money!”
“I am extremely proud of our staff.
They turned a situation that could have left a bad taste in the mouths of foreign visitors into a total triumph,” commented Van Niekerk.
Article Enquiry
Email Article
Save Article
Feedback
To advertise email advertising@creamermedia.co.za or click here
Research Reports
Projects
Latest Multimedia
Latest News
Showroom
Complete range of security sealing solutions including security seals bags and labels.
VISIT SHOWROOM
Sulzer South Africa, established in 1922, partners with critical industries like power, oil & gas, water, mining, and chemicals to boost...
VISIT SHOWROOM
Announcements
What's On
Subscribe to improve your user experience...
Option 1 (equivalent of R125 a month):
Receive a weekly copy of Creamer Media's Engineering News & Mining Weekly magazine
(print copy for those in South Africa and e-magazine for those outside of South Africa)
Receive daily email newsletters
Access to full search results
Access archive of magazine back copies
Access to Projects in Progress
Access to ONE Research Report of your choice in PDF format
Option 2 (equivalent of R375 a month):
All benefits from Option 1
PLUS
Access to Creamer Media's Research Channel Africa for ALL Research Reports, in PDF format, on various industrial and mining sectors
including Electricity; Water; Energy Transition; Hydrogen; Roads, Rail and Ports; Coal; Gold; Platinum; Battery Metals; etc.
Already a subscriber?
Forgotten your password?
Receive weekly copy of Creamer Media's Engineering News & Mining Weekly magazine (print copy for those in South Africa and e-magazine for those outside of South Africa)
➕
Recieve daily email newsletters
➕
Access to full search results
➕
Access archive of magazine back copies
➕
Access to Projects in Progress
➕
Access to ONE Research Report of your choice in PDF format
RESEARCH CHANNEL AFRICA
R4500 (equivalent of R375 a month)
SUBSCRIBEAll benefits from Option 1
➕
Access to Creamer Media's Research Channel Africa for ALL Research Reports on various industrial and mining sectors, in PDF format, including on:
Electricity
➕
Water
➕
Energy Transition
➕
Hydrogen
➕
Roads, Rail and Ports
➕
Coal
➕
Gold
➕
Platinum
➕
Battery Metals
➕
etc.
Receive all benefits from Option 1 or Option 2 delivered to numerous people at your company
➕
Multiple User names and Passwords for simultaneous log-ins
➕
Intranet integration access to all in your organisation
