Cable theft disrupts over 1 500 Telkom customers
Service to thousands of telecommunications group Telkom’s customers in the Hennopspark, Akasia and Rietvlei exchange areas would remain offline for a week after the main copper cables servicing these lines were cut and stolen.
The group said in a statement on Friday that services would be progressively restored until April 26, as several teams worked to repair the damage.
The theft has left 1 523 customers – 1 105 residential, 255 business and 163 corporate – with the exchange codes 653, 480 and 549 in the Chantelle extension, the Hartbeeshoek, Amandasig, Karenpark and Mooikloof Ridge extensions, and the Rietvallei, Rooihuiskraal and Verresig extensions, as well as Wierda Glen suburbs, without services.
“We apologise for the inconvenience caused by this outage and assure customers that we are doing all we can to curb any further cable theft in the area,” said Telkom managing executive for network field services Theo Hess.
Affected customers qualify for pro rata rebates on their line rentals.
Hess commented that copper cable theft remained a major inhibitor to Telkom’s capability to maintain and improve service levels; notwithstanding, the group having rolled out several initiatives in attempts to curb cable theft.
These included proactively alarming critical and sensitive cable routes and employing the services of armed security firms; deploying various wireless technologies that are alternatives to copper; and working closely with the Non-Ferrous Theft Combating Committee under the auspices of Business Against Crime and the South African Police Services, to jointly find ways of protecting the cable network.
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