Australian BPO company launches in Cape Town
Business process outsourcing (BPO) company Merchants on Tuesday launched its Australian Offshore Business Process Services (BPS) campaign, which will be undertaken from Cape Town.
Merchants has partnered with iSelect, an online Australian insurance, utilities and personal finance comparison website, which will manage its contact centre in South Africa.
Since 2012, South Africa’s offshore BPS market has experienced significant growth year-on-year and boasts having created around 30 000 offshore jobs, with the UK being the leading buyer of South African BPS, followed by Australia and the US, where demand for BPS is rapidly growing.
This work has been spread across South Africa’s offshore delivery centres of Cape Town, Johannesburg and Durban.
“Merchants, in partnership with the Department of Trade and Industry (DTI), has helped global brands grow their customer loyalty and improve their operating costs,” Trade and Industry Minister Dr Rob Davies said in a statement on Tuesday.
He added that the investment and commitment of iSelect and Merchants is a further example of the working partnership with government, whereby the strategic objectives of the sector are met in terms of foreign direct investment, youth job creation and export revenue generation.
Davies added that government’s primary objective is to support economic growth, job creation and empowerment and has recognised the potential of the BPO and BPS sector in realising these objectives.
“The DTI has reaffirmed its intentions to act as an enabler for foreign investment by creating a favourable environment for potential investors to do business with South Africa,” he said.
Article Enquiry
Email Article
Save Article
Feedback
To advertise email advertising@creamermedia.co.za or click here
Research Reports
Projects
Latest Multimedia
Latest News
Showroom
The Beneficiation Academy is a certified training institution that follows all compliance legislation and is accredited with various Sector...
VISIT SHOWROOM
Sulzer South Africa, established in 1922, partners with critical industries like power, oil & gas, water, mining, and chemicals to boost...
VISIT SHOWROOM
Announcements
What's On
Subscribe to improve your user experience...
Option 1 (equivalent of R125 a month):
Receive a weekly copy of Creamer Media's Engineering News & Mining Weekly magazine
(print copy for those in South Africa and e-magazine for those outside of South Africa)
Receive daily email newsletters
Access to full search results
Access archive of magazine back copies
Access to Projects in Progress
Access to ONE Research Report of your choice in PDF format
Option 2 (equivalent of R375 a month):
All benefits from Option 1
PLUS
Access to Creamer Media's Research Channel Africa for ALL Research Reports, in PDF format, on various industrial and mining sectors
including Electricity; Water; Energy Transition; Hydrogen; Roads, Rail and Ports; Coal; Gold; Platinum; Battery Metals; etc.
Already a subscriber?
Forgotten your password?
Receive weekly copy of Creamer Media's Engineering News & Mining Weekly magazine (print copy for those in South Africa and e-magazine for those outside of South Africa)
➕
Recieve daily email newsletters
➕
Access to full search results
➕
Access archive of magazine back copies
➕
Access to Projects in Progress
➕
Access to ONE Research Report of your choice in PDF format
RESEARCH CHANNEL AFRICA
R4500 (equivalent of R375 a month)
SUBSCRIBEAll benefits from Option 1
➕
Access to Creamer Media's Research Channel Africa for ALL Research Reports on various industrial and mining sectors, in PDF format, including on:
Electricity
➕
Water
➕
Energy Transition
➕
Hydrogen
➕
Roads, Rail and Ports
➕
Coal
➕
Gold
➕
Platinum
➕
Battery Metals
➕
etc.
Receive all benefits from Option 1 or Option 2 delivered to numerous people at your company
➕
Multiple User names and Passwords for simultaneous log-ins
➕
Intranet integration access to all in your organisation
