Company Announcement - Africa’s leading Salesforce reseller and Consulting Partner, Agilitude has announced that it has completed the training for the newly launched Salesforce Lightning and is one of a limited number of partners worldwide that is Lightning ready. Quinton Pienaar, CEO, Agilitude says: “The future of CRM has changed with the launch of Salesforce Lightning and we are proud to be ready to deliver this newly upgraded CRM platform. The new version is not only more efficient and intelligent, but enables people to work faster, smarter and the way they want.”

Built on the Salesforce1 platform, the new Lightning experience combines the Lightning Design System, Lightning App Builder and Lightning Components to enable anyone to quickly and easily create modern enterprise apps. “It delivers a new level of customer success and Agilitude is now able to deliver on the next generation of enterprise apps.” Lightning Experience offers a brand new, modern and intelligent experience across any device that enables users to work faster and smarter. Based on feedback from more than 150,000 customers, Salesforce Sales Cloud has been rebuilt from the ground up with Lightning Experience and more than 25 new innovations.

Forbes.com in its ‘44 Facts Defining the Future of Customer Engagement’ said that according to a CEI Survey, 86% of buyers would pay more for better customer experience. “CRM is the new centre of gravity for businesses,” agrees Pienaar, “Companies of every size and industry are looking to transform how they work and engage with customers to drive growth, and they are turning to Salesforce to connect every interaction across sales, service, marketing, community, analytics and apps.”

Agilitude has been a Salesforce reseller and Consulting Partner since 2013: “Since inception, we have spoken about the gap that exists between organisations and customers and that it has grown too wide. We believe in customer engagement and the role that technology can play in addressing the gap. Our accreditation and ability to deliver on Salesforce Lightening is another way that Agilitude can deliver on its promise to improve customer engagement,” concludes Pienaar.