By: Lloyd Perumal - Operations Manager at Schneider Electric

As technology reshapes every aspect of modern industry, Services has emerged as one of the few career paths where innovation meets real-world problem-solving. It is a space built for people who crave variety, thrive on stimulation and want a role that challenges their thinking every single day.

For those willing to step beyond the predictability of traditional office work, Services offer an opportunity to witness first-hand the evolving relationship between technology and industrial operations, and a chance to build a dynamic career.

In contrast to a typical office-based role, Services exposes you to a wide spectrum of customers – from high-value VIP accounts to everyday walk-ins. No two days look the same, and each interaction brings a new challenge.

The role also offers hands-on experience with both cutting-edge and legacy technologies, providing a balanced understanding of the industry’s full landscape. It is a dynamic environment with constant learning opportunities and a steady stream of problem-solving moments.

The opportunity to solve complex problems

The most rewarding aspect of Services is the opportunity to solve complex, high-stakes problems. Whether it is responding to critical breakdowns or managing retrofit projects and product migrations, it enables one to step into challenging situations and get production back on track. There is something incredibly fulfilling about restoring stability for the customer and knowing that your work directly supports their operations.

Service professionals contribute to energy and automation transformation by being on the front line and able to spot obsolete equipment and systems that put production at risk. They can guide customers toward modernisation while protecting uptime and delivering energy-efficient motor control and microgrid solutions that drive real savings. Success relies on adaptability, curiosity and solid problem‑solving, but above all, the drive to succeed. With new challenges every day, that drive is truly pivotal.

In Services, the exposure is virtually limitless, and professionals work across breakdowns, migrations, greenfield and brownfield projects, with every situation demanding continuous learning. At Schneider Electric, new products, software and technologies are constantly being introduced, so staying current is not optional but part of the job.

Typical career path

A typical career path starts at the junior level, progresses to intermediate, then senior and ultimately can lead to a Product Application Expert role. To position yourself for senior or specialist roles, you need a deep familiarity with our products; not just knowing them, but being able to work with them, integrate them, and apply them confidently in the field. That capability is absolutely vital.

Companies can attract and retain top talent in Services, especially among younger professionals, by creating real opportunities for skill development and meaningful career growth. Giving individuals broad exposure to different projects and technologies is essential, and when possible, offering international assignments can be a powerful way to expand their experience and keep them engaged.

Ultimately, I believe success in this career starts with being open to new experiences and committed to learning every day. You need to be willing to put in the effort and trust in your own ability to grow, because with the right mindset, almost anything is achievable. If you bring that determination and openness, you are well-positioned to thrive in Services.

Attracting emerging talent

To make a Services career more appealing to emerging talent, especially Gen Z and millennials, it’s essential to highlight the flexibility and growth it offers. Our hybrid work environment provides adaptable schedules, and we give employees the chance to contribute to remote, global projects that broaden their experience.

There are also strong development pathways, including local training, as well as international training, with our technology partners and specialised training centres. Together, these opportunities create a dynamic, future-focused career that resonates with younger professionals.

In the end, Services is fast-paced and built on responsibility. We install and maintain the critical electrical and control systems our customers depend on. Success here comes from staying open to new experiences, learning continuously, and supporting one another – that shared commitment is what drives the business forward.