https://www.engineeringnews.co.za
Africa|Business|Engineering|Seifsa|Service|Steel
Africa|Business|Engineering|Seifsa|Service|Steel
africa|business|engineering|seifsa|service|steel

Seifsa calls on metals, engineering firms to submit entries for customer service award

12th April 2021

By: Schalk Burger

Creamer Media Senior Deputy Editor

     

Font size: - +

Metals and engineering industry association the Steel and Engineering Industries Federation of Southern Africa (Seifsa) has called on companies to submit their entries for the 2021 Seifsa Awards for Excellence in the Customer Service Award category.

This year’s entrants will be assessed on their performance during the period from July 1, 2019, to December 31, 2020.

With customers having an increasing number of choices in markets that are fast becoming saturated, customer experience is often what sets apart good companies from great ones, says Seifsa CEO Kaizer Nyatsumba.

This award is particularly important because, with many consumers under pressure, it is only those businesses that are able to align themselves to their customers’ needs that will be able to ensure they hold on to those customers after the Covid-19 pandemic, he notes.

“Every touch point, from a customer’s interaction with a technician to a call answered by the receptionist, is an opportunity to elevate the customer experience. Many companies in the metals and engineering sector understand that and have put their customers at the heart of their business strategies. We would like to shine the spotlight on these companies and reward them for their efforts.”

Seifsa member companies and non-Seifsa companies are eligible to enter the awards.

The awards ceremony will take place on May 20 in Johannesburg.

Edited by Chanel de Bruyn
Creamer Media Senior Deputy Editor Online

Comments

Latest Multimedia

Photo of Martin Creamer
On The Air (19/07/2024)
Updated 3 hours ago By: Martin Creamer

Showroom

ESAB showroom image
ESAB South Africa

ESAB South Arica, the leading supplier of high-end welding and cutting products to the Southern African industrial market is based in...

VISIT SHOWROOM 
Willard
Willard

Rooted in the hearts of South Africans, combining technology and a quest for perfection to bring you a battery of peerless standing. Willard...

VISIT SHOWROOM 

Latest Multimedia

sponsored by

Economic growth a top priority for GNU
Economic growth a top priority for GNU
Updated 7 hours ago By: Creamer Media Reporter
Magazine round up | 19 July 2024
Magazine round up | 19 July 2024
19th July 2024

Option 1 (equivalent of R125 a month):

Receive a weekly copy of Creamer Media's Engineering News & Mining Weekly magazine
(print copy for those in South Africa and e-magazine for those outside of South Africa)
Receive daily email newsletters
Access to full search results
Access archive of magazine back copies
Access to Projects in Progress
Access to ONE Research Report of your choice in PDF format

Option 2 (equivalent of R375 a month):

All benefits from Option 1
PLUS
Access to Creamer Media's Research Channel Africa for ALL Research Reports, in PDF format, on various industrial and mining sectors including Electricity; Water; Energy Transition; Hydrogen; Roads, Rail and Ports; Coal; Gold; Platinum; Battery Metals; etc.

Already a subscriber?

Forgotten your password?

MAGAZINE & ONLINE

SUBSCRIBE

RESEARCH CHANNEL AFRICA

SUBSCRIBE

CORPORATE PACKAGES

CLICK FOR A QUOTATION







sq:0.378 0.437s - 171pq - 2rq
Subscribe Now