A South African integrated technology services company has developed an eSignature solution that is being used worldwide to customise documents.

Impression eSignatures complies with the South African Electronic Communications and Transactions Act regulations as well as eSignature legislation in many other countries. Signatures applied through the software are legally binding, offering a full audit trail.

Users of US cloud-based software company Salesforce are able to use Impression for sending and signing of documents in a convenient, legal and safe format, within the Salesforce application (app).

“Businesses turn to Salesforce because it is customisable, unique, and offers more than just sales solutions. Its apps can be used for many types of document generation; from sales contracts to onboarding forms, service requests, non-disclosure agreements, and so on. One of its biggest differentiators is that it offers one unified platform from which to operate. This ensures integration and ease of use. Now, with the Impression Signatures tags, this feature is bolstered. Users can send documents for legal electronic signatures, track the progress, and finalise documents within their Salesforce app,” confirms Impression Signatures founder Andy Papastefanou.  

With an advanced tracking feature, the eSignature solution allows users to obtain the required signatures, while also gathering intelligence during the signature process. It automatically tracks how users interact with the documents that are to be signed. All digital signatures are designed to be contextually aware, enhanced with GPS location and device and network identifiers ensuring the chain of custody and authenticity of the signatures can be proven. The tracking also helps ensure efficiency, as the initiator can see when a document is opened, which page the reader is on, and when it is signed.

Impression says that its completely white labelled solution ensures that when customers receive signature requests, they recognise the company’s branding, and can trust the document.

When the document is sent for signature, it is also linked back to the stage of the sales opportunity on Salesforce. The company says that this aims to remove more manual work from a process that is fast becoming wholly automated. It is said to be easy to install, simple to use, and auto-populates customer-specific data from Salesforce onto documents. This helps to ensure that each document accurately captures the context of the sale, while eliminating the need for manual status updates.