Africa|Engineering|engineering news|Systems
Africa|Engineering|engineering news|Systems

Lelapa AI develops language models for customer interaction

Lelapa AI develops language models for customer interaction

13th December 2023


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From Creamer Media in Johannesburg, this is the Real Economy Report.

Sashnee Moodley:

The use of artificial intelligence, or AI, is being explored in many different industries, and Africa, like the rest of the world, stands to benefit from its uses, one of which is to improve interactions between companies and their clients or users of systems. Schalk Burger tells us more.

Schalk Burger:

The applications of AI are being explored in healthcare, industries, farming, law, education, finances and to monitor and improve sustainability, among others. The use of AI brings hope that Africa can solve some of its most pressing challenges, and also presents new prospects and possibilities.

AI can also lead to improvements in people's daily lives. Lelapa AI is using AI to develop language models for companies to enable them to interact with customers in their native language.

Lelapa AI CEO Pelonomi Moiloa discusses the company's use of AI to translate customer interactions into various languages to improve interactions between users and companies' employees.

Lelapa AI CEO Pelonomi Moiloa...

Sashnee Moodley:

That’s Creamer Media’s Real Economy Report. Join us again next week for more news and insight into South Africa’s real economy. Don’t forget to listen to the audio version of our Engineering News daily email newsletter.

Edited by Creamer Media Reporter



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