Interactive Intelligence To Host “Six Top Challenges Of Deploying A Multichannel Contact Centre” Web Event
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Company Announcement - Interactive Intelligence Group Inc., A Global Provider Of Software And Cloud Services For Customer Engagement, Unified Communications And Collaboration, Is Hosting A Free Web Event Titled, “Six Top Challenges Of Deploying A Multichannel Contact Centre And How To Beat Them.”
This 60-Minute Educational Web Event Will Be Held Tuesday, Nov. 10, 2015 At 17:30 Pm.
Ideal For Contact Centre Managers And Anyone Responsible For Improving The Customer Experience, This Webinar Will Show Attendees How To:
- Overcome The Challenge Of Budget/Cost, Especially For Smaller Organizations.
- Develop The Resources And Expertise Needed To Support A Multichannel Customer.
- Leverage The Cloud To Move Beyond Legacy Contact Centre Systems/Technology.
- Help Your Customers Adopt New Contact Channels.
- Eliminate Organizational Silos.
- Make Your Multichannel Contact Centre A Strategic Priority That Pays Off.
Webinar Presenters Will Include Frost & Sullivan Principal Analyst Nancy Jamison, And Interactive Intelligence VP Of Solutions Marketing Tim Passios.
A Q&A Will Follow The Presentations, During Which Presenters Will Answer Live Audience Questions.
“Small And Mid-Size Contact Centres Especially Are Challenged To Keep Up With Today’s Customer Expectation Of Fast And Consistent Service Across A Multitude Of Communications Channels,” Passios Said. “This Webinar Will Show Companies That Even With Limited Resources They Can Overcome Multichannel Challenges To Deliver A Satisfying Customer Experience.”
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