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Interactive Intelligence to Host “Five Customer Engagement Trends Impacting Contact Centers in 2016” Webinar

12th January 2016

  

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Interactive Intelligence Group Inc  (0.03 MB)

Company Announcement - Interactive Intelligence Group Inc. a global provider of software and cloud services for customer engagement, unified communications and collaboration, is hosting a free webinar titled, “Five Customer Engagement Trends Impacting Contact Centers in 2016.”

This 60-minute educational webinar will be held Tuesday, Jan. 26, 2016 at 11 a.m. Eastern time.

The webinar is ideal for contact center managers, customer experience managers, IT professionals, and C-level executives. Attendees will learn:

  • The driving forces behind the five trends and why they matter.
  • Key insights into how to effectively prepare your contact center.
  • What to budget for.
  • Actionable guidance for which technologies will help and which to stay away from.

Webinar presenters will include guest speaker Forrester Research Vice President and Principal Analyst Art Schoeller, and Interactive Intelligence Vice President of Solutions Marketing Tim Passios.

A Q&A will follow the presentations, during which presenters will answer live audience questions. Joining Schoeller and Passios to help field questions will be McGee-Smith Analytics Founder and Principal Analyst Sheila McGee-Smith, and Vanguard Communications Founder Don Van Doren.

“With the vast majority of companies planning to compete primarily on the basis of the customer experience this year, customer engagement remains a huge focus for contact centers,” Passios said. “We designed this webinar to give attendees insights and actionable advice to address key customer engagement trends, which range from customer demand for support across all channels, to the evolution of the cloud ecosystem.”

To register for this webinar, visit: c3.inin.com

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Edited by Creamer Media Reporter

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