Eskom prepares to begin roll-out of prepaid meters recode initiative
State-owned utility Eskom is preparing to start its prepaid meter recode initiative for all its customers around the country.
This follows a successful roll-out of a pilot project in Gauteng, where Eskom was able to recode 5 800 meters, it says.
The current terminal identification code will expire on November 24, 2024, and after this date all standard transfer specification-compliant meters will stop accepting credit tokens.
The recoding of prepaid meters is not only an Eskom initiative, but it will be rolled out to all Eskom and municipal customers.
This is a customer do-it-yourself (DIY) process, but Eskom will provide easy step-by-step procedure that will enable a simple recode process, it assures.
Eskom has communicated with its approved vending agents to ensure their systems are enabled for the DIY recoding. When the recoding starts in a particular area, customers in that area will get two key change tokens with their normal credit token purchases. Customers will know their recode was done correctly when their purchased credit tokens load successfully.
There is no cost to the customer for recoding their meter. Should anyone request payment for this service, customers are advised to immediately report it to the South African Police Services or Eskom on share call 08600 37566.
Roll-out will be phased per residential area, and Eskom has, therefore, requested that customers look out for information in their local community or media to know when the recoding will be active in their area and for any updates on the recoding programme.
It is important for customers to take note that should they not recode their meter, the meter will become inactive after November 2024, the entity emphasises.
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