Finnish industrial machinery company Metso has inaugurated its expanded service centre and new training centre in Mesa, Arizona, which strengthens support for customers based in south-west US.

The site uniquely combines advanced original equipment manufacturer‑level service capabilities with a purpose‑built training environment in one location, reinforcing Metso’s proximity to customers operating in this critical mining region.

“As the only company in the area offering this integrated service and training environment, Metso enables customers to improve performance through faster response times and structured, practical training. Together, these capabilities allow Metso to support customers not only when repair needs arise, but also proactively by strengthening skills, safety, and labour capabilities,” says Metso US sales and service VP Martin Karlsson. 

The 20 000 square foot Mesa site represents €17-million of investment into a dedicated service and training space.

The expanded service centre, which has increased its square footage by 60%, delivers comprehensive lifecycle support for Metso equipment. The sales office, service centre and training facility together employ about 100 people.

Services range from inspection and diagnostics to complete component rebuilds and assemblies. Heavy-duty infrastructure and experienced technicians allow the facility to safely service large mining components while supporting reliable equipment performance across customer operations.

“Here in the south-west US, a true hub for copper and gold, reliable operations and local service capabilities are more critical than ever. By strengthening service capabilities close to customer operations, Metso enables faster response, easier access to original equipment manufacturer expertise, and deeper understanding of customers’ day‑to‑day challenges,” Karlsson emphasises.

Meanwhile, Metso’s new purpose‑built facility in Arizona combines classroom learning, digital tools and simulators, and hands‑on training with real equipment and components.

By integrating training with advanced service capabilities in one location, Metso helps customers improve safety, reliability, and operational performance — strengthening skills alongside service support.

Metso Academy commercial and sales enablement director Nichole Pritchard explains the Mesa training centre gives customers access to hands‑on, competency‑based learning in a real service environment. “By combining classroom instruction, digital tools, and practical training with equipment and components, we help teams operate and maintain assets more safely, efficiently, and reliably,” she states.

The Mesa service facility expansion reinforces Metso’s commitment to supporting customers close to their operations, particularly in strategically important regions. Some of the company’s other recent investments include the opening of a technology hub in Pittsburgh, Pennsylvania, which is supporting bulk materials handling customers, and a dewatering development hub in Irapuato, Mexico, which is enhancing capabilities for critical spare parts.

Additionally, a new service centre in Prince George, British Columbia, Canada will be inaugurated shortly, further expanding support for customers amid rising copper and gold demand.