Ensuring that pumps perform consistently requires the support of a number of aftermarket services, such as access to critical spares and experienced staff to maintain units to original-equipment manufacturer (OEM) standards.
Even the best quality pumps need to be supported with a full range of aftermarket services, according Integrated Pump Technology sales manager Jordan Marsh.
“Reliable pumping is the life-blood of many sectors in our economy, making the choice of pump supplier a strategically important one,” says Marsh. “This applies even when customers have specified the best pumps available.”
He highlights that Integrated Pump Technology offers a 36-month warranty on all new Grindex range pump units. Although the expected lifespan of the pumps is much longer than this, he says, the company is well equipped to ensure long and reliable performance.
The company assures customers that it has all the necessary equipment and expertise required to look after the complete range of pumps, from the 0.4 kW units right up to the large 90 kW Grindex Bravo Mega pumps. In addition, it supplies and supports Faggiolati slurry pumps and Leybold vacuum pumps and can also service and test other brands of submersible pumps.
Among the technical services in the company’s quality-accredited workshop is its test tank, which allows comprehensive testing of pumps with motors up to 150 kW. According to workshop manager Fred Slabbert, the continual investment in workshop capability means that customers can benefit from a six-month warranty on refurbishments and repairs. The workshop can even conduct full refurbishments.
“Pump users can bring us their equipment for a professional assessment by our skilled technicians,” Slabbert says. “After careful examination, we generate a condition report which gives all the details necessary for an informed decision, and customers are assured of aftermarket services to OEM standards.
“We prioritise quick and efficient turnaround times on all spares sales, repairs and quotes, keeping customers informed at each step in our relationship,” he says. In the unlikely event of a customer needing assistance on site, the workshop is also equipped to provide trouble-shooting assistance on most mechanical or electrical issues.