A new managed services platform which offers near real-time insight and reporting, managing over 9 000 Internet Protocol (IP) networks and supporting over 13-million users, has been launched.
A managed services platform offers network-based services, devices and applications to individuals, companies or other service providers.
The Dimension Data offering aims to manage and integrate multi-vendor solutions by bringing together its cross-technology portfolio of managed services, delivered through a single platform.
The platform aims to reduce reliance on complex information technology, or IT, estates to meet changing consumer demands and to maintain and manage different, multi-vendor setups with public, private and hybrid cloud aspects.
Features of the managed services offering include:
- Next-generation automation, with access to comprehensive analytics, service delivery and process development as well as near real-time performance visibility and control and a complete view of an IT estate’s performance.
- The ability to scale-up in rapid business growth environments with minimal downtime and improved management and visibility across multi-vendor and multi-technology infrastructures.
- Dedicated client managers to assist with implementation and to provide support for improvement and innovation.
- Expertise across multiple technology areas including networking, collaboration, security, customer experience and enterprise applications.
“Our global managed services and delivery platform has re-engineered the end-to-end client journey, radically simplifying IT operations management and eliminating the pressure of day-to-day operations,” says Dimension Data group transformation and services COO Bill Padfield.