Manufacturer launches customer training programme

9th October 2020 By: Mamaili Mamaila - Journalist

Manufacturer launches customer training programme

GOING ABOVE AND BEYOND Werner Pumps now has a training programme that will be made available free of charge – the first time – to existing and new customers

Pump manufacturer and supplier Werner Pumps launched a training programme for customers and their equipment operators on using the Werner Pumps trucks.

“We have always tried to help our customers to protect their investment in our jetting and vacuuming trucks by giving them advice on proper use and care of their equipment,” says Werner Pumps MD Sebastian Werner.

He adds that the company has now formalised that into a training programme that will be made available free of charge – the first time – to existing and new customers. Refresher training will also be available if required.

The training takes place at the Werner Pumps offices and is available to any customer who has purchased a Werner Pumps truck unit or trailer unit. Customers are invited to send their truck operators and assistants for a one-day training session that focuses on understanding the vehicle, its controls, how to operate it and general care and maintenance.

“Every participant receives a training manual and a certificate of completion after going through the training. The idea is that if we teach the operators to use the equipment correctly, and to take care of it, it will help customers avoid any damage to the vehicle and ensure they do not incur unnecessary repair costs or end up with downtime,” says Werner.

By doing the regular checks that the company recommends and using the truck as it is designed to be used, operators keep the equipment in top condition, which means it operates efficiently and optimally.

Further, the training covers aspects such as high-pressure jetting operation, hose reel operation, small hose reel operation, vacuum operation and

suction operation, besides others.

Aside from the training, Werner Pumps will send one of its own highly experienced operators out on the first job a customer undertakes with their new equipment to assist the customer’s own operator with on-the-job training and advice.

“We understand that our customers are investing large sums of money on the equipment we manufacture for them, and we want to help them to ensure that investment is protected as best we can,” concludes Werner.