ICA claimants closer to receiving fair claims settlement from Santam

15th February 2021 By: Tasneem Bulbulia - Creamer Media Reporter

Specialist loss adjustment company Insurance Claims Africa (ICA) says in a statement that it believes businesses in the tourism and hospitality sector are a step closer to having their claims resolved fairly as insurer Santam has abandoned its intended appeal to the Supreme Court of Appeal (SCA), save for the question of the length of the indemnity period.     

On February 16, the Western Cape High Court will hear Santam’s application for leave to appeal against the judgment upholding, in all respects, Covid-19 business interruption insurance claims by Ma-Afrika Hotels and Stellenbosch Kitchen.

Santam has made a number of material concessions in its court papers, including dropping its demand that Ma-Afrika’s Covid-19 claim be settled on a three-month take-it-or-leave-it basis.

Last month, ICA asked Santam to consider converting its full and final settlement offer to an interim payment of three months, leaving the balance of the 18-month policy to be dealt with after the SCA appeal.

Santam has agreed to do this.

Further, Santam has agreed to include foreign guest income in the quantum calculation. For some of Santam’s policyholders, the exclusion of foreign guest income would have reduced their quantum by over 50%.

“While it has taken a lot of pressure, time, money and effort to get here, we are extremely pleased that our claimants are closer to a fair and reasonable resolution to their Business Interruption claims,” comments ICA CEO Ryan Woolley.