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Business Process Outsouring News

Technology and access to information key to Gauteng’s economic growth

By: Brindaveni Naidoo     11th April 2008 Technology and access to information have been identified by the Gauteng Shared Services Centre (GSSC) as key factors that play a strategic role in influencing economic growth in the province. 

Steel company alleviates business challenges through enterprise resource planning system

By: Brindaveni Naidoo     28th March 2008 Manufacturer and supplier of steel-reinforcing solutions Murray & Roberts Steel (MRS) has installed a new enterprise resource planning system (ERP) in partnership with business and technologies solutions provider EOH Consulting.  

Value of empowerment deals climbs, but volume falls

By: Guy Copans     28th March 2008 While the total value of black economic-empowerment (BEE) deals in 2007, worth R96-billion, were up from R50-billion in 2006, the amount of BEE deals declined from 221 deals in 2006 to 153 deals in 2007. This was revealed by Ernst & Young transaction advisory services director, and editor of... 

SA call centre company mulls African expansion options

By: Olivia Soraya Spadavecchia     3rd March 2008 Outsourcing services provider Dialogue Group Holdings, which released its results for the 2007 financial year on Monday, said that it was looking to extend its reach into other countries on the continent. When asked about which African countries would be targeted for expansion in upcoming years,... 

Gauteng announces big broadband push, vows to reduce red tape

By: Olivia Soraya Spadavecchia     18th February 2008 The business hub of South Africa, Gauteng, would roll out affordable broadband access to 95% of the province's people through the implementation of a broadband programme, to be known as G-link, Premier Mbhazima Shilowa said on Monday. Delivering his State of the Province address, Shilowa... 

SA mobile-banking innovator looking global

By: Brindaveni Naidoo     8th February 2008 Local mobile banking and transaction solutions provider Fundamo has secured its place in Brazil's mobile banking and payments solutions market. 

Post-election violence threatens Kenya's budding BPO sector

By: John Muchira     25th January 2008 Kenya's nascent business processing outsourcing (BPO) subsector is staring at the possibility of erosion after widespread violence broke out in the country in the wake of a disputed presidential election.  

Telecom acquisition given green light by competition body

By: Esmarie Iannucci     18th January 2008 The South African Competition Commission has unconditionally approved independent telecom provider Vox Telecom's estimated R100-million acquisition of certain nonbanking assets from financing giant Absa's Internet Access (AIA). 

Dialogue buys BPO firm

By: Olivia Soraya Spadavecchia     11th January 2008 JSE-listed call-centre group Dialogue said on Friday that it would acquire business process outsourcing services provider and consultancy Verge Management Services. 

China, Brazil offer Africa free access to satellite images

By: Keith Campbell     14th December 2007 CHINA and Brazil have announced that images captured by their joint China-Brazil Earth Resources Satellite (CBERS) programme will be distributed free to all African countries. In addition, Brazil has committed itself to distributing the software required to process the images, and to provide... 

JSE-listed engineering group sets dwadline for electronics units turnaround

By: Esmarie Iannucci     7th December 2007 Electrical engineering and electronics company Reunert will decide in the next three years whether its consumer electronic division will remain in the market. 

TeleTech establishes SA call centre facility

By: Christy van der Merwe     26th November 2007 Taking advantage of South Africa’s geographic location, time zone, quality of infrastructure, human resources and widespread use of English, multinational business process outsourcing (BPO) company TeleTech started operations from it’s first African facility in Salt River, Cape Town... 

Govt, Telkom agree on special call-centre tariff

By: Matthew Hill     6th November 2007 The South African government has reached an agreement with fixed line operator Telkom over reduced pricing for business process and outsourcing (BPO) operators in the country, Trade and Industry Minister Mandisi Mpahlwa said on Tuesday. This came after he had previously expressed concern that the... 

Govt offers call centre incentive

By: Matthew Hill     12th October 2007 The Department of Education offers to pay for 40% of the capital costs to set up three call centers in poor areas 

Dialogue sells 25,1% stake to black investors for R113m

By: Matthew Hill     4th October 2007 Johannesburg-listed call centre firm Dialogue on Thursday unveiled a R113-million empowerment deal, boosting its black ownership to over 30%. 

Dialogue to buy 51% in staffing firm CallForce Direct for R18,55m

30th August 2007 Call-centre firm Dialogue has agreed to acquire a 51% interest in CallForce Direct, for a maximum of R18,55-million in cash and shares, the company said on Thursday. 

Three BPO applications accepted, worth R165m - Mpahlwa

By: Mariaan Webb     29th August 2007 South Africa has approved three business process outsourcing and offshoring (BPO&O) investment applications, valued at R136,5-million, Trade and Industry Minister Mandisi Mpahlwa said on Wednesday.  

Dialogue buys majority stake in ContinuitySA for R41m

2nd August 2007 Call centre operator Dialogue Group, which listed on the JSE's AltX in September, on Thursday announced that it would buy the controlling stake in South Africa's largest business continuity and disaster recovery specialist company, ContinuitySA, for R41-million.  

SA ready to invest in new high-capacity submarine cable, says Mbeki

By: Terence Creamer     29th July 2007 The South African government had given its backing to the creation of a new high-capacity submarine fibre-optic cable up the African West Coat and landing in either the UK or in Brazil before converging with the world's main east-west communication corridors, President Thabo Mbeki said on... 

Mbeki identifies scaled-up local manufacture as top priority

By: Terence Creamer     29th July 2007 Large-scale value-added local manufacture had been identified as a top priority for the next two years, the President Thabo Mbeki said on Sunday, in his report back to the media on the outcomes of the mid-year Cabinet Lekgotla.He also revealed that embattled Trade and Industry Minister Mandisi... 

Lack of BPO progress concerning - Mpahlwa

By: Matthew Hill     4th July 2007 The sluggish movement of government’s progress in its plans to promote business process outsourcing (BPO) investment in South Africa was a “concern”, but all was not yet lost, Minister of Trade and Industry Mandisi Mpahlwa said on Wednesday. 

Industry insiders say 'Gas' support scheme will help

By: Helene Le Roux     22nd June 2007 The ability of South Africa's government business process outsourcing and offshoring (BPO&O) assistance and support (Gas) programme to accelerate the pace of investment in the call centre industry is looking more promising by the day. 

Government in bid for special call-centre tariff

By: Terence Creamer     25th May 2007 The South African government is in talks with the country�s dominant fixed-line telecoms provider Telkom in a bid to secure a reduced tariff for South Africa�s call-centre industry, which is viewed as having significant job-creation potential over the short to medium term. 

Infraco development running ahead of legal creation

By: Terence Creamer     17th May 2007 Legislation for the establishment of a new long-distance broadband entity, currently dubbed Infraco, would be processed during the current parliamentary session, but as a subsidiary of Eskom, the company was already operational and building infrastructure, Public Enterprises Minister Alec Erwin... 

Spescom posts interim profit, helped by call-centre growth

17th May 2007 JSE listed technology firm Spescom Limited lifted headline earnings a share to 4,1c a share for the six months ended March 31, 2007, compared with a headline loss of 15,7c a share in the same period last year.  

SA's BPO quality standards may become global benchmarks

By: Nelendhre Moodley     17th May 2007 The International Standards Organisation (ISO) intends using the South African National Quality Standards (NQS) for the local business process outsourcing and offshoring (BPO&O) sector, expected to be promulgated by August, as a benchmark for international standards, a Contact in Gauteng... 

Government, Telkom in talks on special call-centre tariff

By: Terence Creamer     10th May 2007 The South African government is in talks with the country’s dominant fixed-line telecoms provider Telkom in a bid to secure a reduced tariff for South Africa’s call-centre industry, which is viewed as having significant job-creation potential over the short to medium term. 

Discussion document could affect BPO

23rd March 2007 A discussion document on wholesale call termination has been published in Government Gazette No. 29568 of January 29, 2007. 

BPO&O plan may create 100 000 jobs by end-2009

By: Nelendhre Moodley     15th March 2007 Following on from Cabinet’s approval of a comprehensive business process outsourcing and offshoring (BPO&O) sector support strategy in December 2006, which seeks to attract a portion of the rapidly-expanding global business, Minister of Trade and Industry Mandisi Mpahlwa on Thursday announced... 

Dialogue almost doubles full-year headline EPS

8th March 2007 AltX-listed call centre operator Dialogue Group which listed late last year, has posted strong maiden results for the year to December 2006 ahead of prelisting forecasts. 

Cape Town company develops new opportunities

By: Keith Campbell     9th February 2007 South African medium-sized electronics company Tellumat is making a major push in the area of wireless communications. 

Neotel signs wireless deal with Motorola

6th February 2007 South Africa's second national operator, Neotel, had signed an agreement with Motorola to undertake the radio frequency (RF) planning of its local wireless networks, Motorola said on Tuesday. 

African Cellular Towers in final talks to sell BEE stake

By: Matthew Hill     6th February 2007 AltX-listed cellular communication towers manufacturer Africa Cellular Towers (ACT) would be announcing its black economic-empowerment (BEE) deal by the end of the month, or, at the latest, mid-March, MD Chris Kruger told Engineering News Online on Tuesday. 

Consumer group urges govt to sell telecoms stakes

By: Matthew Hill     6th February 2007 South Africa's Telecommunications Action Group (Tag) has called on government to divest its interests in local telecommunications companies, including the country's fixed line operator, Telkom. 

Firm appeals court ruling preventing it from halting Kenya SNO decision

By: John Muchira     2nd February 2007 Econet Wireless has appealed against a High Court ruling that quashed its application to stop the Communications Commission of Kenya (CCK) from awarding the license for a second national operator (SNO) to a consortium led by Dubai’s Vtel Holdings. 

Vodacom subscribers rose 9,5% in Dec quarter

29th January 2007 South Africa's biggest cellular network provider, Vodacom, led by Alan Knott-Craig, grew its African market penetration by nearly 10% in the quarter ended December 31, compared to the previous three month period. In a note to shareholders on the JSE, the company said that it recorded 28,2-million... 

‘African broadband connections to exceed 7m by 2011’

29th January 2007 Fixed and wireless broadband connections in Africa are expected to exceed seven-million by 2011, information and communications technology market research and analysis firm, BMI-TechKnowledge said on Monday, with DSL subscribers making up 3,7-million and mobile cellular technologies and fixed... 

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