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Business Process Outsouring News

Chinese telecoms company promises to upskill Africans

By: Leandi Kolver     25th July 2008 Global Chinese telecommunications network solutions and equipment provider Huawei Technologies is seeking to position itself as a market leader in training and upskilling Africans. 

Court hearing overshadowing communications licensing process

By: Leandi Kolver     18th July 2008 A legal challenge is currently overshadowing the issuing of individual electronic communications network service licences by the Independent Communications Authority of South Africa (Icasa). 

Provinces and municipalities begin to splurge on ICT

By: Leandi Kolver     11th July 2008 Information and communication technology (ICT) market analysis firm BMI-TechKnowledge, says that the total ICT spend of provincial government is expected to increase from R3,4-billion in 2007 to R3,9-billion in 2010/11, at a compound annual growth rate of 4,3%. 

BPO&O industry to grow by 50% a year

By: SANews, SA government news service     10th July 2008 The relatively new industry of Business Process Outsourcing and Offshoring (BPO&O) is expected to grow globally by 50% a year over the next four years, generating a number of employment opportunities, Trade and Industry Minister Mandisi Mpahlwa said on Thursday. The BPO&O industry includes... 

EOH appoints deputy CEO

By: Creamer Media Reporter      30th June 2008 JSE-listed consulting, technology and outsourcing company EOH on Monday announced it had appointed Lucky Khumalo as deputy CEO. The company said Khumalo would now undertake new responsibilities across the EOH group, in addition to his current role as CEO of M-IT, a managed services subsidiary of... 

State financier to inject R500m into Broadband Infraco

By: Terence Creamer     20th June 2008 The board of the Industrial Development Corporation (IDC) has approved an equity investment of R500-million into Broadband Infraco, the State-owned telecoms infrastructure company, which is planning to build a $510-million ‘super cable’ from Cape Town to London to be operational ahead... 

Technology solution promises resolution to fragmented communicaitons

By: Brindaveni Naidoo     13th June 2008 A new concept of unified communications (UC), the HiPath OpenSpace, has been introduced in South Africa, in an effort to remove the artificial legacy barriers between today's traditionally separate voice, video and unified communications systems, thereby providing a comprehensive suite of UC... 

Dialogue gives update on Verge acquisition

By: Chanel de Bruyn     16th May 2008 Outsourcing call centre company Dialogue on Friday said it was in the process of finalising the financial effects of its acquisition of business process outsourcing service provider and consultancy company, Verge Management Services, and would make an announcement soon. The company in January... 

SA benchmarks telecoms costs against five other emerging economies

By: Terence Creamer     8th May 2008 A comparative study into the respective costs, availability, access and usage of telecommunications infrastructure and services between South Africa and five other emerging markets is under way and would be completed by June. This is the word from the economic, investment and employment cluster,... 

Long-awaited small business incentive to be unveiled in May

By: Terence Creamer     8th May 2008 The long-awaited successor to the Small and Medium Enterprise Development Programme (SMEDP) incentive scheme had been finalised and would be launched this month, Public Enterprises Alec Erwin confirmed at a Parliamentary media briefing for the so-called economic, investment and employment cluster... 

Technology and access to information key to Gauteng’s economic growth

By: Brindaveni Naidoo     11th April 2008 Technology and access to information have been identified by the Gauteng Shared Services Centre (GSSC) as key factors that play a strategic role in influencing economic growth in the province. 

Steel company alleviates business challenges through enterprise resource planning system

By: Brindaveni Naidoo     28th March 2008 Manufacturer and supplier of steel-reinforcing solutions Murray & Roberts Steel (MRS) has installed a new enterprise resource planning system (ERP) in partnership with business and technologies solutions provider EOH Consulting.  

Value of empowerment deals climbs, but volume falls

By: Guy Copans     28th March 2008 While the total value of black economic-empowerment (BEE) deals in 2007, worth R96-billion, were up from R50-billion in 2006, the amount of BEE deals declined from 221 deals in 2006 to 153 deals in 2007. This was revealed by Ernst & Young transaction advisory services director, and editor of... 

SA call centre company mulls African expansion options

By: Olivia Soraya Spadavecchia     3rd March 2008 Outsourcing services provider Dialogue Group Holdings, which released its results for the 2007 financial year on Monday, said that it was looking to extend its reach into other countries on the continent. When asked about which African countries would be targeted for expansion in upcoming years,... 

Gauteng announces big broadband push, vows to reduce red tape

By: Olivia Soraya Spadavecchia     18th February 2008 The business hub of South Africa, Gauteng, would roll out affordable broadband access to 95% of the province's people through the implementation of a broadband programme, to be known as G-link, Premier Mbhazima Shilowa said on Monday. Delivering his State of the Province address, Shilowa... 

SA mobile-banking innovator looking global

By: Brindaveni Naidoo     8th February 2008 Local mobile banking and transaction solutions provider Fundamo has secured its place in Brazil's mobile banking and payments solutions market. 

Post-election violence threatens Kenya's budding BPO sector

By: John Muchira     25th January 2008 Kenya's nascent business processing outsourcing (BPO) subsector is staring at the possibility of erosion after widespread violence broke out in the country in the wake of a disputed presidential election.  

Telecom acquisition given green light by competition body

By: Esmarie Iannucci     18th January 2008 The South African Competition Commission has unconditionally approved independent telecom provider Vox Telecom's estimated R100-million acquisition of certain nonbanking assets from financing giant Absa's Internet Access (AIA). 

Dialogue buys BPO firm

By: Olivia Soraya Spadavecchia     11th January 2008 JSE-listed call-centre group Dialogue said on Friday that it would acquire business process outsourcing services provider and consultancy Verge Management Services. 

China, Brazil offer Africa free access to satellite images

By: Keith Campbell     14th December 2007 CHINA and Brazil have announced that images captured by their joint China-Brazil Earth Resources Satellite (CBERS) programme will be distributed free to all African countries. In addition, Brazil has committed itself to distributing the software required to process the images, and to provide... 

JSE-listed engineering group sets dwadline for electronics units turnaround

By: Esmarie Iannucci     7th December 2007 Electrical engineering and electronics company Reunert will decide in the next three years whether its consumer electronic division will remain in the market. 

TeleTech establishes SA call centre facility

By: Christy van der Merwe     26th November 2007 Taking advantage of South Africa’s geographic location, time zone, quality of infrastructure, human resources and widespread use of English, multinational business process outsourcing (BPO) company TeleTech started operations from it’s first African facility in Salt River, Cape Town... 

Govt, Telkom agree on special call-centre tariff

By: Matthew Hill     6th November 2007 The South African government has reached an agreement with fixed line operator Telkom over reduced pricing for business process and outsourcing (BPO) operators in the country, Trade and Industry Minister Mandisi Mpahlwa said on Tuesday. This came after he had previously expressed concern that the... 

Govt offers call centre incentive

By: Matthew Hill     12th October 2007 The Department of Education offers to pay for 40% of the capital costs to set up three call centers in poor areas 

Dialogue sells 25,1% stake to black investors for R113m

By: Matthew Hill     4th October 2007 Johannesburg-listed call centre firm Dialogue on Thursday unveiled a R113-million empowerment deal, boosting its black ownership to over 30%. 

Dialogue to buy 51% in staffing firm CallForce Direct for R18,55m

30th August 2007 Call-centre firm Dialogue has agreed to acquire a 51% interest in CallForce Direct, for a maximum of R18,55-million in cash and shares, the company said on Thursday. 

Three BPO applications accepted, worth R165m - Mpahlwa

By: Mariaan Webb     29th August 2007 South Africa has approved three business process outsourcing and offshoring (BPO&O) investment applications, valued at R136,5-million, Trade and Industry Minister Mandisi Mpahlwa said on Wednesday.  

Dialogue buys majority stake in ContinuitySA for R41m

2nd August 2007 Call centre operator Dialogue Group, which listed on the JSE's AltX in September, on Thursday announced that it would buy the controlling stake in South Africa's largest business continuity and disaster recovery specialist company, ContinuitySA, for R41-million.  

SA ready to invest in new high-capacity submarine cable, says Mbeki

By: Terence Creamer     29th July 2007 The South African government had given its backing to the creation of a new high-capacity submarine fibre-optic cable up the African West Coat and landing in either the UK or in Brazil before converging with the world's main east-west communication corridors, President Thabo Mbeki said on... 

Mbeki identifies scaled-up local manufacture as top priority

By: Terence Creamer     29th July 2007 Large-scale value-added local manufacture had been identified as a top priority for the next two years, the President Thabo Mbeki said on Sunday, in his report back to the media on the outcomes of the mid-year Cabinet Lekgotla.He also revealed that embattled Trade and Industry Minister Mandisi... 

Lack of BPO progress concerning - Mpahlwa

By: Matthew Hill     4th July 2007 The sluggish movement of government’s progress in its plans to promote business process outsourcing (BPO) investment in South Africa was a “concern”, but all was not yet lost, Minister of Trade and Industry Mandisi Mpahlwa said on Wednesday. 

Industry insiders say 'Gas' support scheme will help

By: Helene Le Roux     22nd June 2007 The ability of South Africa's government business process outsourcing and offshoring (BPO&O) assistance and support (Gas) programme to accelerate the pace of investment in the call centre industry is looking more promising by the day. 

Government in bid for special call-centre tariff

By: Terence Creamer     25th May 2007 The South African government is in talks with the country�s dominant fixed-line telecoms provider Telkom in a bid to secure a reduced tariff for South Africa�s call-centre industry, which is viewed as having significant job-creation potential over the short to medium term. 

Infraco development running ahead of legal creation

By: Terence Creamer     17th May 2007 Legislation for the establishment of a new long-distance broadband entity, currently dubbed Infraco, would be processed during the current parliamentary session, but as a subsidiary of Eskom, the company was already operational and building infrastructure, Public Enterprises Minister Alec Erwin... 

Spescom posts interim profit, helped by call-centre growth

17th May 2007 JSE listed technology firm Spescom Limited lifted headline earnings a share to 4,1c a share for the six months ended March 31, 2007, compared with a headline loss of 15,7c a share in the same period last year.  

SA's BPO quality standards may become global benchmarks

By: Nelendhre Moodley     17th May 2007 The International Standards Organisation (ISO) intends using the South African National Quality Standards (NQS) for the local business process outsourcing and offshoring (BPO&O) sector, expected to be promulgated by August, as a benchmark for international standards, a Contact in Gauteng... 

Government, Telkom in talks on special call-centre tariff

By: Terence Creamer     10th May 2007 The South African government is in talks with the country’s dominant fixed-line telecoms provider Telkom in a bid to secure a reduced tariff for South Africa’s call-centre industry, which is viewed as having significant job-creation potential over the short to medium term. 

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