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Business Process Outsouring News

New tool can help boost talent development, staff retention

By: Schalk Burger 24th May 2013 A new South African-developed human resources management software aims to provide companies with a flexible and scalable tool to develop and manage staff, says Piilo Software CEO Phil Lötter. Piilo software was designed to be deployed on computer and mobile devices as a cloud-based program to... →

Push to reduce costs underpins outsourcing in SA

17th May 2013 Outsourcing and shared service use in South Africa are mainly driven by companies seeking to reduce operational costs and support growth strategies for expansion into Africa, says KPMG shared services and outsourcing associate director Fritz Dannhauser. The KPMG Sourcing Pulse survey of the third... →

Cloud email firm flags business data banking concept

By: Schalk Burger 3rd May 2013 The importance of email in businesses and the intelligence, productivity and security that can be gleaned from it mean that companies may in the future store their data with cloud providers and expect dividends from the analysis and processing of the information, says global cloud email company... →

R500m investment consolidates Western Cape as global call centre hub

By: Kim Cloete 30th April 2013 Cape Town is becoming a hot destination for the call centre sector, with an announcement of further investments and the creation of many more jobs. Capita, one of the Western Cape’s largest call centre operations has announced that it has invested R500-million into the regional economy. It has... →

South Africa wins BPO award

By: Natasha Odendaal 26th April 2013 Two recent awards have put South Africa on the business process outsourcing (BPO) destination map, making it likely that the country will attract increasing investment in the years to come. South Africa was, this week, presented with the European Outsourcing Association (EOA) Offshoring... →

Datacentrix moves to acquisitive growth

By: Natasha Odendaal 16th April 2013 JSE-listed information technology group Datacentrix was moving to aggressively pursue acquisitions and bolt-on divisions to close its portfolio gap, CEO Ahmed Mahomed said on Tuesday. The group, which had significantly progressed its years-long organic growth strategy, now aimed to round off its... →

Data centre efficiency increasingly demanded

By: Natasha Odendaal 11th April 2013 Just over 70% of CEOs see technological change as the most critical external factor that could impact on their organisations over the next three to five years, while 72% of chief marketing officers see cost as a barrier to using technology, said technology giant IBM integrated technology services... →

Industries explore new innovation-exchange model to accelerate development

By: Schalk Burger 22nd March 2013 A formalised innovation- and solution-exchange platform enables inventors, innovators, entrepreneurs, governments and companies to exchange ideas and solutions relating to a variety of challenges securely, accelerating the development of new or enhanced products, services, economic development... →

Archiving solution allows for choice within secure framework

By: Schalk Burger 1st March 2013 The productivity of staff can be increased by allowing them to use different applications of their choice, but it requires that a business’s information technology (IT) policies are enforced across platforms and applications, says unified information security and management company Mimecast... →

Shopping by cellphone gaining momentum, but not yet a mass retail experience

By: Nomvelo Buthelezi 1st March 2013 The number of South African consumers using mobile technology to shop through their cellphones is increasing, eliminating the need to carry cash and banking cards. →

Integrated data sources reduce payroll and accounting fraud

By: Schalk Burger 15th February 2013 The integration of data from payrolls, banks and credit bureaus enables payroll software Sage Pastel Payroll and HR to check credit records, bank details and automate payroll functions, reducing payroll fraud and risks to businesses, says business software Sage Netcash MD Charles Pittaway.... →

Demand for energy efficient solutions expected to grow across region

By: Schalk Burger 15th February 2013 The IT Business unit of global energy management specialist Schneider Electric foresees promising returns in 2013 from Southern African countries needing energy-efficient solutions for critical technology and industrial applications including uninterruptible power supplies, cooling units, racks,... →

Full virtualisation potential unrealised in SA

By: Schalk Burger 18th January 2013 The virtualisation of business processes and backup systems in South Africa may be stalling, owing to the poor implementation and management of such systems, says virtual infrastructure and data protection company Veeam channel manager Jessica van Wyk. However, this stall can be overcome through... →

South Africa could use IT outsourcing to create jobs

By: Schalk Burger 18th January 2013 There is a significant opportunity for South Africa to develop information technology (IT) outsourcing services to generate jobs for its youth in cities, says IT consultancy Zensar global CEO Dr Ganesh Natarajan. “Zensar is an Indian IT firm with global footprint and we employ more than 7 200... →

Smaller firms now also demanding full enterprise resource planning solutions

By: Schalk Burger 7th December 2012 Small and medium-sized companies are demanding fully fledged enterprise-resource planning (ERP) software tools to support their businesses, with interest kindled by the market’s increasing familiarity with the use of ERP systems in corporate environments, says business software company Syspro CEO... →

Hybrid data centre models emerging to cope with volume, security demands

By: Schalk Burger 30th November 2012 The large scope and scale of data movements in the near future will radically change the way data centres, data transmission and networks operate, says global networking giant Cisco Consulting Systems Security Solutions engineer Greg Griessel. A key issue to facilitate this expansion is the... →

Technology in place to enable real-time asset management

By: Schalk Burger 23rd November 2012 The smarter management of all assets, including buildings, manufacturing machinery and mobile assets, will reduce maintenance and energy costs, improving efficiency and sustainability, says global computing giant IBM enterprise asset management VP Lee Blakemore. →

Internet Protocol telephony can reduce costs for small businesses

By: Schalk Burger 16th November 2012 The high cost and long repayment times of private branch exchange (PBX) equipment hamper the emergence of start-up companies and the growth of small companies. The use of Internet Protocol (IP) telephony eliminates these expensive PBX systems in companies, says cloud-based PBX provider Fat Budgie... →

African demand for document management growing, says Metrofile

By: Schalk Burger 5th October 2012 JSE-listed information and record management group Metrofile reports growing demand for its services in Africa and achieved revenue growth of 13.7% for its financial year ended in June, says Metrofile CEO Graham Wackrill. →

New product provides best practice solution for credit lenders

By: Samantha Herbst 28th September 2012 Information services provider and credit-monitoring firm Experian South Africa has launched a solution to automate credit decisions by combining the Experian group’s data assets, predictive analytical models and application processing systems into a single model – KreditAutomate. “Because... →

Testing solutions can offer developers key insights before systems go live

By: Schalk Burger 28th September 2012 The early and frequent testing of applications under development to determine whether they can handle large volumes of users, are easy to use and will function on different devices and platforms can prevent underperformance of applications, customer frustration and reputation harm, says CA... →

Gijima sells MineRP business unit

By: Natasha Odendaal 26th September 2012 Information and communications technology (ICT) group Gijima has sold its mining technology and consulting business unit, MineRP, to a financial consortium, led by RMB Corvest, for R175-million. Outgoing CEO Jonas Bogoshi said on Wednesday that the unit, which was previously called Gijima Mining... →

Home Affairs seeks suppliers for smartcard IDs

By: Natasha Odendaal 25th September 2012 The Government Printing Works (GPW), under mandate from the Department of Home Affairs (DHA), called for expressions of interest (EOI) from manufacturers able to produce the blank cards required for the printing of the new smart identity (ID) cards. The GPW, which was responsible for printing... →

Business services group targets emerging market opportunities

By: Schalk Burger 21st September 2012 Business support and technology services company Morvest Business Group will continue to target growth in emerging markets to increase margins, says Morvest CEO Mohammed Varachia. →

Mobile email management for mobile IT workers

24th August 2012 Information technology (IT) service provider Gijima has implemented a unified email management system to enable its extensive mobile workforce to access its email archives instantly, said Gijima group manager for infrastructure Riaan van der Westhuizen. →

Information relevance key to streamlining internal communications

By: Schalk Burger 13th July 2012 Increasing the relevance of information presented to employees can increase productivity by reducing the time spent by the employee to manage different communications media, says telecommunications company Unison strategic business development director Keith Jones. →

Home Affairs to start smart ID rollout by December

By: Natasha Odendaal 6th July 2012 The Department of Home Affairs (DHA) aims to be ready to introduce the first of the new smart identity (ID) cards to all first-time applicants by December, Home Affairs Minister Dr Nkosazana Dlamini-Zuma said on Friday. The new smart cards, which would replace all existing green ID books, would... →

It is possible to secure cloud services, IT firm insists

By: Schalk Burger 6th July 2012 Businesses can ensure the security of cloud services, such as external data storage and applications, and enforce business control policies by employing virtualisation architecture, says virtualisation equipment and systems company VMware South Africa director Chris Norton. →

Group’s logistics offering embraces transport and storage

6th July 2012 Companies are increasingly partnering with a professional service provider who meets all their transport and logistics requirements, says transport, warehousing, distribution and logistics solutions company Value Logistics. →

Availability, cost balance key data centre considerations

By: Schalk Burger 22nd June 2012 The level of data availability required by a company must be balanced against the cost of ensuring high availability, including electricity costs, says market research firm Frost & Sullivan Africa Information and Communication Technology (ICT) Business Unit head Chantel Lindeman. →

Only 9% of SMEs were using cloud computing at end of 2011

8th June 2012 Small and medium enterprises (SMEs) have yet to embrace cloud computing, despite promises of reduced costs and improved efficiencies, the yearly SME Survey finds. →

IT group focusing on managed services growth

By: Schalk Burger 18th May 2012 JSE-listed information technology company Datacentrix is seeking to grow annuity revenue by investing in skills to support its services and business solutions development, while reducing its dependence on government-related business, chairperson Gary Morolo reports. In the past, more than 50% of... →

Data backups becoming increasingly business critical

By: Schalk Burger 11th May 2012 Data is intangible but irreplaceable and, in 2008, a survey found that a single incident of data loss translated into a $10 000 cost to the business involved, says data and information storage giant Western Digital emerging markets, Middle East and Africa public relations head Daniel Mauehofer. →

India-SA move to bolster technology partnerships

By: Schalk Burger 30th March 2012 The High Commission of India in South Africa is committed to expanding the ties between the two countries in the vital information technology (IT) sector, while the South Africa government is committed to expanding the application of IT to various sectors, says High Commissioner of India to South... →

Comprehensive payroll solution launched

By: Dimakatso Motau 23rd March 2012 A comprehensive payroll solution, which offers users a single solution that includes all of the features and functionality that usually has to be bought in add-on modules, has been launched by payroll software specialist Softline Pastel Payroll, part of the Softline and Sage Group. →

Bright future for Western Cape BPO sector

By: Leandi Kolver 9th March 2012 The future of the business process outsourcing (BPO) sector in the Western Cape is bright, with a number of significant foreign investors from the UK considering South Africa and the Western Cape as an investment destination in 2012, BPO industry association BPeSA Western Cape CEO Gareth... →

Icasa reviews broadcasting regulations as SA moves to digital era

By: Natasha Odendaal 20th February 2012 The Independent Communications Authority of South Africa (Icasa) is examining successful international broadcasting migrations from analogue to digital terrestrial television (DTT) to bring South Africa’s existing analogue broadcasting regulatory frameworks in line with the digital era. The... →

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