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Business Process Outsouring News

Testing the best path to virtualisation

By: Schalk Burger 7th February 2014 Virtualisation is a disruptive information technology (IT) trend, but companies can use rental and managed services to test virtualisation while addressing specific goals or challenges, says recovery specialist company Veeam South Africa manager Warren Olivier. Virtualisation offers easy backup... →

Mimecast focuses on new capabilities, organic growth

By: Schalk Burger 17th January 2014 Cloud email service specialist Mimecast will add new capabilities to the existing functionality of its cloud services platform and this year’s focus is on expanding its presence in terms of existing clients and new clients, says Mimecast MD Brandon Bekker. The company launched its large-file... →

Companies not fully prepared for Popi Act, lawyer warns

By: Schalk Burger 13th December 2013 The signing into law of the Protection of Personal Information (Popi) Act No 4 of 2013 last month is a significant step towards facilitating cross-border trade for the South African economy, but many companies are largely unprepared, as they underestimate the gravity and complexity involved in... →

Hosted fibre-optic solution offers speed, cost advantages

By: Schalk Burger 29th November 2013 Fibre optic networks provide high-capacity and high-speed direct access to co-located networking and data centre infrastructure, which enables carrier-grade network and data centre infrastructure to be provided as a monthly service, reducing capital and operational costs, says Internet service... →

Sasol completes Phase 1 of its eco-industrial park

By: Joanne Taylor 1st November 2013 Phase 1 of Sasol Group’s new ChemCity Eco Industrial Park (CEIP), a 172 ha site in Sasolburg, in the Free State, has been completed. Phase 1 comprised 110 light-industry stands of between 630 m2 and 990 m2, of which 17 have been transferred to their new owners. →

Datacentrix improves earnings, accelerates acquisitive growth

By: Natasha Odendaal 8th October 2013 As JSE-listed Datacentrix’s years-long organic growth strategy comes to term, the integrated information and communication technology (ICT) group planned to accelerate its acquisitive growth strategy. Discussions with several undisclosed parties were under way to complement the organic growth... →

Photo by Duane Daws
Datacentrix CEO Ahmed Mahomed

Strong focus on skills helps EOH grow revenue from services

By: Schalk Burger 4th October 2013 A strong focus on skills, including development and retention, is assisting JSE-listed cloud and outsourced services company EOH in achieving its goal of strengthening its diverse information and communication technology services, says EOH CEO Asher Bohbot. The focus on EOH employee skills and... →

New IDs to cost R5.3bn

By: Natasha Odendaal 27th September 2013 The national roll-out of South Africa’s new smart identification document (ID) cards was expected to cost about R5.34-billion, Home Affairs Minister Naledi Pandor has confirmed. This was based on the 38.2-million IDs registered in the National Population Register as at May 21, she said in... →

Home Affairs Minister Naledi Pandor

Archiving imperative underpins growth at records-management group

By: Schalk Burger 27th September 2013 JSE-listed records management group Metrofile says the necessity for businesses to archive and manage physical and digital information enabled its records-management unit to achieve double-digit growth in 2013. But CEO Graham Wackrill says the company also reduced its debt-to-equity ratio to... →

By declaring 2014 the 'year of agriculture', the African Union hopes to spur a green revolution

By: Sashnee Moodley 27th September 2013 Despite some strides having been made over the past decade to enhance agricultural development across Africa, there is not escaping the reality that the continent continues to face serious challenges of hunger, malnutrition and rural poverty. This has prompted the African Union (AU) Assembly of... →

Understanding IT patterns can help boost manufacturing performance

By: Schalk Burger 13th September 2013 Mining and manufacturing companies can improve performance and collaboration, as well as prepare for future business intelligence systems, by determining how they use information technology (IT) services, says unified email and data service company Mimecast customer experience director Christelle... →

R9bn ICT research roadmap moves into implementation stage, but funding remains a challenge

By: Natasha Odendaal 13th September 2013 Following the April approval by Cabinet of the information and communications technology (ICT) research, development and innovation (RDI) Roadmap, the Department of Science and Technology (DST) and the Council for Scientific and Industrial Research’s (CSIR’s) ICT arm, the Meraka Institute, is... →

Construction consultancy skills can improve project management

By: Schalk Burger 13th September 2013 Construction companies can use international construction consultants to access international best practice skills to win contracts for major local and international projects and manage commercial risks, says UK-based global construction consultancy Systech International CEO Stephen Rayment.... →

Data encryption an effective tool to maintain data control

By: Schalk Burger 6th September 2013 Companies should encrypt data to retain control of their data exposure, ensuring that corporate information is not compromised or lost, says managed service provider Global Micro Solutions MD JJ Milner. The Protection of Personal Information (PoPI) Bill will require all companies to access and... →

Modern monitoring technology reduces theft

By: Carina Borralho 16th August 2013 Technology which allows for the extreme compression of video footage, enables transportation companies to remotely view live footage from vehicles in transit, ensuring reduced response times to various situations such as hijacking, theft, and improper following of operator policies and... →

Organisations to be liable for protecting personal data if Info Bill becomes law

By: Schalk Burger 9th August 2013 The pending Protection of Personal Information (PoPI) Bill will regulate the access to and processing of personal data of individuals and juristic persons and will result in public and private institutions being responsible for protecting personal data, even from cybercrime attacks, says law firm... →

IT industry growing despite difficult macroeconomy

By: Schalk Burger 2nd August 2013 The information technology (IT) industry continues to grow, despite difficult macroeconomic conditions worldwide. Expenditure on IT is also growing, as companies seek to leverage their existing IT environments to improve business performance and administration, says business and technology... →

Keeping projects grounded vital to effective management

19th July 2013 Before any project gets off the ground, one would hope that the costs and benefits have already been carefully weighed up to make sure they balance out and that the project plan includes measures that assist in identifying when the project costs are too high and start to outweigh the benefits. →

New tool can help boost talent development, staff retention

By: Schalk Burger 24th May 2013 A new South African-developed human resources management software aims to provide companies with a flexible and scalable tool to develop and manage staff, says Piilo Software CEO Phil Lötter. Piilo software was designed to be deployed on computer and mobile devices as a cloud-based program to... →

Push to reduce costs underpins outsourcing in SA

17th May 2013 Outsourcing and shared service use in South Africa are mainly driven by companies seeking to reduce operational costs and support growth strategies for expansion into Africa, says KPMG shared services and outsourcing associate director Fritz Dannhauser. The KPMG Sourcing Pulse survey of the third... →

Cloud email firm flags business data banking concept

By: Schalk Burger 3rd May 2013 The importance of email in businesses and the intelligence, productivity and security that can be gleaned from it mean that companies may in the future store their data with cloud providers and expect dividends from the analysis and processing of the information, says global cloud email company... →

R500m investment consolidates Western Cape as global call centre hub

By: Kim Cloete 30th April 2013 Cape Town is becoming a hot destination for the call centre sector, with an announcement of further investments and the creation of many more jobs. Capita, one of the Western Cape’s largest call centre operations has announced that it has invested R500-million into the regional economy. It has... →

South Africa wins BPO award

By: Natasha Odendaal 26th April 2013 Two recent awards have put South Africa on the business process outsourcing (BPO) destination map, making it likely that the country will attract increasing investment in the years to come. South Africa was, this week, presented with the European Outsourcing Association (EOA) Offshoring... →

Datacentrix moves to acquisitive growth

By: Natasha Odendaal 16th April 2013 JSE-listed information technology group Datacentrix was moving to aggressively pursue acquisitions and bolt-on divisions to close its portfolio gap, CEO Ahmed Mahomed said on Tuesday. The group, which had significantly progressed its years-long organic growth strategy, now aimed to round off its... →

Data centre efficiency increasingly demanded

By: Natasha Odendaal 11th April 2013 Just over 70% of CEOs see technological change as the most critical external factor that could impact on their organisations over the next three to five years, while 72% of chief marketing officers see cost as a barrier to using technology, said technology giant IBM integrated technology services... →

Industries explore new innovation-exchange model to accelerate development

By: Schalk Burger 22nd March 2013 A formalised innovation- and solution-exchange platform enables inventors, innovators, entrepreneurs, governments and companies to exchange ideas and solutions relating to a variety of challenges securely, accelerating the development of new or enhanced products, services, economic development... →

Archiving solution allows for choice within secure framework

By: Schalk Burger 1st March 2013 The productivity of staff can be increased by allowing them to use different applications of their choice, but it requires that a business’s information technology (IT) policies are enforced across platforms and applications, says unified information security and management company Mimecast... →

Shopping by cellphone gaining momentum, but not yet a mass retail experience

By: Nomvelo Buthelezi 1st March 2013 The number of South African consumers using mobile technology to shop through their cellphones is increasing, eliminating the need to carry cash and banking cards. →

Integrated data sources reduce payroll and accounting fraud

By: Schalk Burger 15th February 2013 The integration of data from payrolls, banks and credit bureaus enables payroll software Sage Pastel Payroll and HR to check credit records, bank details and automate payroll functions, reducing payroll fraud and risks to businesses, says business software Sage Netcash MD Charles Pittaway.... →

Demand for energy efficient solutions expected to grow across region

By: Schalk Burger 15th February 2013 The IT Business unit of global energy management specialist Schneider Electric foresees promising returns in 2013 from Southern African countries needing energy-efficient solutions for critical technology and industrial applications including uninterruptible power supplies, cooling units, racks,... →

Full virtualisation potential unrealised in SA

By: Schalk Burger 18th January 2013 The virtualisation of business processes and backup systems in South Africa may be stalling, owing to the poor implementation and management of such systems, says virtual infrastructure and data protection company Veeam channel manager Jessica van Wyk. However, this stall can be overcome through... →

South Africa could use IT outsourcing to create jobs

By: Schalk Burger 18th January 2013 There is a significant opportunity for South Africa to develop information technology (IT) outsourcing services to generate jobs for its youth in cities, says IT consultancy Zensar global CEO Dr Ganesh Natarajan. “Zensar is an Indian IT firm with global footprint and we employ more than 7 200... →

Smaller firms now also demanding full enterprise resource planning solutions

By: Schalk Burger 7th December 2012 Small and medium-sized companies are demanding fully fledged enterprise-resource planning (ERP) software tools to support their businesses, with interest kindled by the market’s increasing familiarity with the use of ERP systems in corporate environments, says business software company Syspro CEO... →

Hybrid data centre models emerging to cope with volume, security demands

By: Schalk Burger 30th November 2012 The large scope and scale of data movements in the near future will radically change the way data centres, data transmission and networks operate, says global networking giant Cisco Consulting Systems Security Solutions engineer Greg Griessel. A key issue to facilitate this expansion is the... →

Technology in place to enable real-time asset management

By: Schalk Burger 23rd November 2012 The smarter management of all assets, including buildings, manufacturing machinery and mobile assets, will reduce maintenance and energy costs, improving efficiency and sustainability, says global computing giant IBM enterprise asset management VP Lee Blakemore. →

Internet Protocol telephony can reduce costs for small businesses

By: Schalk Burger 16th November 2012 The high cost and long repayment times of private branch exchange (PBX) equipment hamper the emergence of start-up companies and the growth of small companies. The use of Internet Protocol (IP) telephony eliminates these expensive PBX systems in companies, says cloud-based PBX provider Fat Budgie... →

African demand for document management growing, says Metrofile

By: Schalk Burger 5th October 2012 JSE-listed information and record management group Metrofile reports growing demand for its services in Africa and achieved revenue growth of 13.7% for its financial year ended in June, says Metrofile CEO Graham Wackrill. →

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