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Business Process Outsouring News

Transparent service level agreements can improve Internet experience

By: Schalk Burger 4th April 2014 Service level agreements (SLAs) for Internet service providers (ISPs) in South Africa are often difficult to understand and do not help to improve customer experience. The transparency of SLAs should be improved to boost the use of ISP services in South Africa, says Internet service provider,... →

Gijima gains some traction in improving profitability

By: Natasha Odendaal 31st March 2014 Information and communications technology services group Gijima said it was “forging its way” back on track after reporting improved profitability during the six months to December 2013. The JSE-listed group said earnings before interest, tax, depreciation and amortisation bounced back into the... →

Technology group challenges South Africa to create job opportunities for youths

By: Schalk Burger 28th March 2014 Technology services firm EOH CEO Asher Bohbot has challenged all companies in South Africa to create employment opportunities for youths. EOH has trained 600 people a year for the past two years and permanently employed about 450 of these trainees a year, creating sustainable, necessary... →

New IT functionality driving archive migration

By: Schalk Burger 14th March 2014 New functionality of data archiving platforms and new methods of consumption, including cloud-based services are driving companies to migrate their archives to new platforms or into hosted environments. However, migrations can severely impact on business functions until they are complete and it... →

EOH interim results impress owing to organic growth and acquisitions

By: Schalk Burger 12th March 2014 JSE-listed information technology firm EOH increased revenue by 38.4% to R3.308-billion and profit after tax by 49.4% to R224-million for the six months ended January 31, attributing this to organic growth and acquisitions. The company reported revenue and profit after tax for the previous... →

Photo by Duane Daws
EOH CEO Asher Bohbot

MTN eyes African business expansion in a ‘new world’ of business

By: Natasha Odendaal 25th February 2014 MTN Business has entered an “exciting” era as the telecommunications group shifts from being a predominantly mobile operator to becoming an end-to-end integrated technology solutions provider in a “new world” of business. MTN aimed to distinguish its rapidly evolving enterprise business unit from... →

MTN's Kanagaratnam Lambotharan

Testing the best path to virtualisation

By: Schalk Burger 7th February 2014 Virtualisation is a disruptive information technology (IT) trend, but companies can use rental and managed services to test virtualisation while addressing specific goals or challenges, says recovery specialist company Veeam South Africa manager Warren Olivier. Virtualisation offers easy backup... →

Mimecast focuses on new capabilities, organic growth

By: Schalk Burger 17th January 2014 Cloud email service specialist Mimecast will add new capabilities to the existing functionality of its cloud services platform and this year’s focus is on expanding its presence in terms of existing clients and new clients, says Mimecast MD Brandon Bekker. The company launched its large-file... →

Companies not fully prepared for Popi Act, lawyer warns

By: Schalk Burger 13th December 2013 The signing into law of the Protection of Personal Information (Popi) Act No 4 of 2013 last month is a significant step towards facilitating cross-border trade for the South African economy, but many companies are largely unprepared, as they underestimate the gravity and complexity involved in... →

Hosted fibre-optic solution offers speed, cost advantages

By: Schalk Burger 29th November 2013 Fibre optic networks provide high-capacity and high-speed direct access to co-located networking and data centre infrastructure, which enables carrier-grade network and data centre infrastructure to be provided as a monthly service, reducing capital and operational costs, says Internet service... →

Sasol completes Phase 1 of its eco-industrial park

By: Joanne Taylor 1st November 2013 Phase 1 of Sasol Group’s new ChemCity Eco Industrial Park (CEIP), a 172 ha site in Sasolburg, in the Free State, has been completed. Phase 1 comprised 110 light-industry stands of between 630 m2 and 990 m2, of which 17 have been transferred to their new owners. →

Datacentrix improves earnings, accelerates acquisitive growth

By: Natasha Odendaal 8th October 2013 As JSE-listed Datacentrix’s years-long organic growth strategy comes to term, the integrated information and communication technology (ICT) group planned to accelerate its acquisitive growth strategy. Discussions with several undisclosed parties were under way to complement the organic growth... →

Photo by Duane Daws
Datacentrix CEO Ahmed Mahomed

Strong focus on skills helps EOH grow revenue from services

By: Schalk Burger 4th October 2013 A strong focus on skills, including development and retention, is assisting JSE-listed cloud and outsourced services company EOH in achieving its goal of strengthening its diverse information and communication technology services, says EOH CEO Asher Bohbot. The focus on EOH employee skills and... →

New IDs to cost R5.3bn

By: Natasha Odendaal 27th September 2013 The national roll-out of South Africa’s new smart identification document (ID) cards was expected to cost about R5.34-billion, Home Affairs Minister Naledi Pandor has confirmed. This was based on the 38.2-million IDs registered in the National Population Register as at May 21, she said in... →

Home Affairs Minister Naledi Pandor

Archiving imperative underpins growth at records-management group

By: Schalk Burger 27th September 2013 JSE-listed records management group Metrofile says the necessity for businesses to archive and manage physical and digital information enabled its records-management unit to achieve double-digit growth in 2013. But CEO Graham Wackrill says the company also reduced its debt-to-equity ratio to... →

By declaring 2014 the 'year of agriculture', the African Union hopes to spur a green revolution

By: Sashnee Moodley 27th September 2013 Despite some strides having been made over the past decade to enhance agricultural development across Africa, there is not escaping the reality that the continent continues to face serious challenges of hunger, malnutrition and rural poverty. This has prompted the African Union (AU) Assembly of... →

Understanding IT patterns can help boost manufacturing performance

By: Schalk Burger 13th September 2013 Mining and manufacturing companies can improve performance and collaboration, as well as prepare for future business intelligence systems, by determining how they use information technology (IT) services, says unified email and data service company Mimecast customer experience director Christelle... →

R9bn ICT research roadmap moves into implementation stage, but funding remains a challenge

By: Natasha Odendaal 13th September 2013 Following the April approval by Cabinet of the information and communications technology (ICT) research, development and innovation (RDI) Roadmap, the Department of Science and Technology (DST) and the Council for Scientific and Industrial Research’s (CSIR’s) ICT arm, the Meraka Institute, is... →

Construction consultancy skills can improve project management

By: Schalk Burger 13th September 2013 Construction companies can use international construction consultants to access international best practice skills to win contracts for major local and international projects and manage commercial risks, says UK-based global construction consultancy Systech International CEO Stephen Rayment.... →

Data encryption an effective tool to maintain data control

By: Schalk Burger 6th September 2013 Companies should encrypt data to retain control of their data exposure, ensuring that corporate information is not compromised or lost, says managed service provider Global Micro Solutions MD JJ Milner. The Protection of Personal Information (PoPI) Bill will require all companies to access and... →

Modern monitoring technology reduces theft

By: Carina Borralho 16th August 2013 Technology which allows for the extreme compression of video footage, enables transportation companies to remotely view live footage from vehicles in transit, ensuring reduced response times to various situations such as hijacking, theft, and improper following of operator policies and... →

Organisations to be liable for protecting personal data if Info Bill becomes law

By: Schalk Burger 9th August 2013 The pending Protection of Personal Information (PoPI) Bill will regulate the access to and processing of personal data of individuals and juristic persons and will result in public and private institutions being responsible for protecting personal data, even from cybercrime attacks, says law firm... →

IT industry growing despite difficult macroeconomy

By: Schalk Burger 2nd August 2013 The information technology (IT) industry continues to grow, despite difficult macroeconomic conditions worldwide. Expenditure on IT is also growing, as companies seek to leverage their existing IT environments to improve business performance and administration, says business and technology... →

Keeping projects grounded vital to effective management

19th July 2013 Before any project gets off the ground, one would hope that the costs and benefits have already been carefully weighed up to make sure they balance out and that the project plan includes measures that assist in identifying when the project costs are too high and start to outweigh the benefits. →

New tool can help boost talent development, staff retention

By: Schalk Burger 24th May 2013 A new South African-developed human resources management software aims to provide companies with a flexible and scalable tool to develop and manage staff, says Piilo Software CEO Phil Lötter. Piilo software was designed to be deployed on computer and mobile devices as a cloud-based program to... →

Push to reduce costs underpins outsourcing in SA

17th May 2013 Outsourcing and shared service use in South Africa are mainly driven by companies seeking to reduce operational costs and support growth strategies for expansion into Africa, says KPMG shared services and outsourcing associate director Fritz Dannhauser. The KPMG Sourcing Pulse survey of the third... →

Cloud email firm flags business data banking concept

By: Schalk Burger 3rd May 2013 The importance of email in businesses and the intelligence, productivity and security that can be gleaned from it mean that companies may in the future store their data with cloud providers and expect dividends from the analysis and processing of the information, says global cloud email company... →

R500m investment consolidates Western Cape as global call centre hub

By: Kim Cloete 30th April 2013 Cape Town is becoming a hot destination for the call centre sector, with an announcement of further investments and the creation of many more jobs. Capita, one of the Western Cape’s largest call centre operations has announced that it has invested R500-million into the regional economy. It has... →

South Africa wins BPO award

By: Natasha Odendaal 26th April 2013 Two recent awards have put South Africa on the business process outsourcing (BPO) destination map, making it likely that the country will attract increasing investment in the years to come. South Africa was, this week, presented with the European Outsourcing Association (EOA) Offshoring... →

Datacentrix moves to acquisitive growth

By: Natasha Odendaal 16th April 2013 JSE-listed information technology group Datacentrix was moving to aggressively pursue acquisitions and bolt-on divisions to close its portfolio gap, CEO Ahmed Mahomed said on Tuesday. The group, which had significantly progressed its years-long organic growth strategy, now aimed to round off its... →

Data centre efficiency increasingly demanded

By: Natasha Odendaal 11th April 2013 Just over 70% of CEOs see technological change as the most critical external factor that could impact on their organisations over the next three to five years, while 72% of chief marketing officers see cost as a barrier to using technology, said technology giant IBM integrated technology services... →

Industries explore new innovation-exchange model to accelerate development

By: Schalk Burger 22nd March 2013 A formalised innovation- and solution-exchange platform enables inventors, innovators, entrepreneurs, governments and companies to exchange ideas and solutions relating to a variety of challenges securely, accelerating the development of new or enhanced products, services, economic development... →

Archiving solution allows for choice within secure framework

By: Schalk Burger 1st March 2013 The productivity of staff can be increased by allowing them to use different applications of their choice, but it requires that a business’s information technology (IT) policies are enforced across platforms and applications, says unified information security and management company Mimecast... →

Shopping by cellphone gaining momentum, but not yet a mass retail experience

By: Nomvelo Buthelezi 1st March 2013 The number of South African consumers using mobile technology to shop through their cellphones is increasing, eliminating the need to carry cash and banking cards. →

Integrated data sources reduce payroll and accounting fraud

By: Schalk Burger 15th February 2013 The integration of data from payrolls, banks and credit bureaus enables payroll software Sage Pastel Payroll and HR to check credit records, bank details and automate payroll functions, reducing payroll fraud and risks to businesses, says business software Sage Netcash MD Charles Pittaway.... →

Demand for energy efficient solutions expected to grow across region

By: Schalk Burger 15th February 2013 The IT Business unit of global energy management specialist Schneider Electric foresees promising returns in 2013 from Southern African countries needing energy-efficient solutions for critical technology and industrial applications including uninterruptible power supplies, cooling units, racks,... →

Full virtualisation potential unrealised in SA

By: Schalk Burger 18th January 2013 The virtualisation of business processes and backup systems in South Africa may be stalling, owing to the poor implementation and management of such systems, says virtual infrastructure and data protection company Veeam channel manager Jessica van Wyk. However, this stall can be overcome through... →

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