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Business Process Outsouring News

Barloworld launches incubation hub to assist in SMME development

By: David Oliveira 14th March 2017 JSE-listed Barloworld on Tuesday launched the Siyakhula Incubation Hub at its Johannesburg offices to assist suppliers and other companies operating in its value chain to overcome challenges such as market access, finance and skills that tend to impact on small, medium-sized and microenterprises... →

Software provider renews refinery service agreement

By: Nadine James 10th March 2017 Process and operations control management specialist BluESP has renewed its yearly service agreement with a local refinery following the client’s decision to maintain its relationship with the company to ensure that the benefits achieved using BluESP’s advance process control (APC) technology... →

Photo by Duane Daws
OPERATIONS REFINED The technology has improved the refinery's processes, increasing throughput and reducing the overall carbon footprint

Alstom awarded its first tramway contract in Taiwan

3rd March 2017 Multinational rail transport company Alstom has been awarded a contract by China Steel Corporation to supply fifteen Citadis trams for Phase 2 of the Kaohsiung tramway project, in Taiwan, which is expected to start revenue service in 2019. This tramway project – the first of its kind for Alstom... →

Photo by Bloomberg
TRAMWAY CONTRACT Alstom will supply fifteen Citadis trams for Phase 2 of the Kaohsiung tramway project in Taiwan

German-backed initiative to help increase use of solar energy in industrial processes

By: David Oliveira 3rd March 2017 The South African National Energy Development Institute (Sanedi) and the Southern African-German Chamber of Commerce and Industry (SAGCCI) announced last month that they had teamed up for the international Solar Payback project, which aims to increase the use of solar thermal energy in industrial... →

Conference hopes to catalyse African energy revolution

By: Nadine James 17th February 2017 The 2017 Africa Energy Indaba will enable African energy sector stakeholders to evaluate opportunities and the means to pursue them that could unlock the continent’s energy potential and spark something of an energy revolution, says Indaba organising company Siyenza. “The African continent has... →

BOOSTING ENERGY The Africa Energy Indaba brings together politicians and energy luminaries to envision and catalyse decisions that will enhance access to energy

Business Process Services incentive scheme created 30 000 jobs – DTI

By: African News Agency 1st February 2017 The Business Process Services (BPS) Incentive Scheme of the department of trade and industry (DTI) has created 30 000 jobs since 2011, the department said on Tuesday. “The objective of the BPS scheme is to create employment opportunities particularly for the young people of South Africa through... →

UK investors set to help South Africa's outsourcing industry

By: African News Agency 24th January 2017 Key role-players in the UK’s Business Process Services (BPS) industry with operations in South Africa have agreed to work with the Department of Trade and Industry (DTI) to enhance the country’s value proposition, the DTI said on Tuesday. The decision to set up a technical working group was taken... →

Photo by Duane Daws
Trade and Industry Minister Dr Rob Davies

New technology enables control of express deliveries

2nd December 2016 Express parcels company DPD Laser has rolled out an advanced mobile technology platform at its Dawn Wing and Time Freight businesses that it believes sets it up as an industry leader in the South African express service sector. The platform offers customers unprecedented real-time visibility and... →

CUSTOMERS IN CONTROL Dawn Wing provides high-quality services to its customers

Programme encourages standalone third-party distribution businesses

By: Sascha Solomons 2nd December 2016 As a means to grow the customer base in underserved communities and informal markets, global beverages company Coca-Cola Beverages South Africa’s (CCBSA’s) local distribution partner (LDP) programme has been launched to help local entrepreneurs create sustainable standalone distribution... →

DISTRIBUTION BUSINESSES Coca-Cola Beverages South Africa’s local distribution partner (LDP) programme has been launched to help local entrepreneurs create standalone distribution businesses

South Africa wins global outsourcing award

By: Megan van Wyngaardt 14th November 2016 South Africa has been named the Annual Outsourcing Destination of the Year for 2016 by the Global Sourcing Association, which presented the award at a ceremony, held in the UK, that brought together more than 350 association members of the representative leading international outsourcing service... →

Gas company able to remotely monitor customer sites

26th August 2016 South African automation specialist Abacus Automation was in July approached by a natural gas supplier, which requested that Abacus provide a solution that would allow the supplier to conduct remote monitoring of its customers’ sites. Prior to the implementation of this solution, the customer... →

Photo by Shutterstock
DELIVER US FROM OUTDATED TECH A natural gas supplier approached Abacus to design a system that would facilitate gas delivery

Software maximises mineral recovery

By: Nadine James 26th August 2016 Process management specialists BluESP’s advanced process control (APC) solution uses software that incorporates multivariable model predictive control to manage and stabilise complex interactions in industrial processes and maximise mineral recovery processes at mining companies, says BluESP... →

VIRTUAL CHANGING REALITY Advanced process control software essentially creates a virtual plant where engineers can predict and manipulate outcomes by changing plant variables

Image processing system upgraded

By: Nadine James 26th August 2016 Multinational electronics company Omron earlier this year launched the upgraded Vision FH high-speed camera controller with enhanced optical character recognition (OCR) to allow for high-speed production line inspection without compromising on quality. Omron South Africa Vision field application... →

ALL SEEING EYE The Vision FH high-speed camera can capture highly sensitive, high-resolution images

Specialists look to expand freightrelated services

By: Nadine James 26th August 2016 Automation specialist Abacus Automation intends to further business relations with State-owned freight utility Transnet Port Terminals (TPT), and increase its market share in port and harbour services through the implementation and optimisation of its crane automation offering. The company –... →

SMOOTH PORT OPERATION Abacus supplied the automation solution for two 40 t Terex rail mounted gantry cranes that were supplied to Pier 2 of the Durban port

Cognitive computing removes human bias, augments decisions

By: Schalk Burger 19th August 2016 Cognitive computing systems help to remove human biases and augment decisions owing to the breadth of information they use, says technology and software multinational IBM Cognitive Solutions GM Jay Bellissimo. Cognitive systems understand content in context, reason with purpose, learn at scale,... →

Company supplies single chamber melting, casting furnace

5th August 2016 Mechanical engineering company Hertwich Engineering will supply a melting and casting furnace with a capacity of 55 000 t of aluminium a year, as well as a charging machine, to Austrian aluminium product supplier AMAG. Commissioning of the new furnace is scheduled for mid-2017. The move to... →

DUAL FURNACE The new aluminum melting and casting furnace will have a capacity of 55 000 t a year

On-line reconditioning service reduces downtime

5th August 2016 Furnace and industrial service provider Dickinson Group offers an on-line tyre and trunnion roller surface reconditioning service, which enables worn or damaged running faces of tyres and rollers to be machined while the vessel is in operation, thereby reducing downtime. The company explains that... →

EFFICIENT OPERATION Dickinson's on-line reconditioning service eliminates inherent costs of downtime and consequential loss of production

Supply chain planning services lower adoption barrier for local firms

By: Schalk Burger 5th August 2016 The supply chain planning services of US-based firm ToolsGroup, provided as an outsourced business process, enable local companies to tap into international best practices at an affordable rate, says ToolsGroup Africa director Simon Oosthuizen. Companies can use the supply chain planning tools... →

Wastewater treatment necessary to grow the economy

By: Nadine James 29th July 2016 Consistent and sustainable water supply is necessary to ensure socioeconomic growth; therefore, wastewater treatment, as a comparatively cost-effective solution that reduces strain on available water supply, is vital to economic growth in water-stressed countries, says waste management company... →

UNDERCOVER OPERATION The underground biological wastewater treatment plant should remain operational for up to 25 years

Aggregated cloud services portal provides detailed customisation options

By: Schalk Burger 22nd July 2016 The aggregated cloud services platform Skylight, launched by multinational Internet service provider Internet Solutions last month, enables companies to have different use models for each department or workload, and provides access to local and international cloud platforms that can meet their... →

Cybersecurity monitoring centre set up in Joburg

By: Schalk Burger 1st July 2016 Global professional services firm Deloitte launched its Cyber Intelligence Centre (CIC) in Woodmead, Johannesburg, last month, which is one of 17 worldwide centres used in combination to provide 24/7 high-level protection for subscribers, says Deloitte Cyber Risk Services Advisory Africa leader... →

DELOITTE SA CIC The CIC builds threat models for each client using knowledge of their environments and operations, as well as threat intelligence to identify which clients are at risk from specific threats

Conference demonstrates company’s commitment to clients

By: Nadine James 20th May 2016 Alternative building solutions developer Hydraform International held a two-day conference on its business development plan for existing and prospective clients at the Birchwood Hotel and OR Tambo Conference Centre, in Boksburg, last month. Themed ‘Hydraform: Committed to your Journey’, the... →

HYDRAFORM: COMMITTED TO YOUR JOURNEY The 2016 conference was meant to foster closer relationships between Hydraform and its clients

DTI urged to consult widely on new rail, agroprocessing incentives

By: Terence Creamer 17th May 2016 Trade and Industry Minister Dr Rob Davies reaffirmed on Tuesday that government planned to pursue an increasing number of sector-specific incentive schemes, with an initial focus on the creation of new incentives for the agroprocessing and railways industries. Speaking at a business briefing... →

EOH focuses on expansion, after posting strong results

By: Schalk Burger 1st April 2016 Information technology and services firm EOH has posted strong interim results for the period ended December 31, 2015, and is accelerating its use of joint ventures and acquisitions to expand its presence beyond South Africa. The firm grew revenue by 30% to R6-billion, operating profit by 35% to... →

Adapt IT posts strong interim results, remains acquisitive

By: Schalk Burger 25th March 2016 JSE-listed specialist software and services firm Adapt IT increased revenue by 19% and operating profit by 50% during the interim period to December 31, 2015, and had wholly acquired audit, financial and risk management software services firm CQS. The acquisition was included in the company’s... →

SBU SHABALALA The CQS acquisition will bolster the financial services segment of Adapt IT

Service culture key to improving remote IT infrastructure experience

By: Schalk Burger 19th February 2016 While using remote infrastructure management (RIM) – a process of managing information technology (IT) infrastructure remotely – has grown significantly, there is a fragmentation of tools used to facilitate RIM and ineffective service level agreements that do not support business outcomes, says... →

SAURABH KUMAR Service providers need to deliver visibility into the infrastructure being managed, as a holistic solution is necessary for businesses to monitor key areas of IT infrastructure

Autopage given Tribunal green light for subscriber base sale

By: Natasha Odendaal 12th February 2016 The Competition Tribunal on Friday gave a conditional go-ahead for mobile operators Cell C, MTN and Vodacom to buy out their respective subscriber bases, as South Africa’s last independent service provider Altech Autopage calls it a day. The Allied Electronics (Altron) subsidiary was the last... →

Jasco retains strong turnaround growth in H1

By: Natasha Odendaal 10th February 2016 After bouncing back into the black last year, JSE-listed Jasco Electronics has continued its strong performance in the first half of the current financial year on the back of a strong order book and prudent cost management. Headline earnings and headline earnings a share for the six months to... →

Survey shows wearable technology buy-in

By: Natasha Odendaal 9th February 2016 While market acceptance of wearable technology – clothing and accessories incorporating computer and advanced electronic technologies – is on the increase, regulation and policy frameworks surrounding the use of this fast-growing technology in the workplace need to be discussed. An online survey... →

PwC actuarial, risk and quants division associate director Nanie Rothman discusses wearables in the workplace and the outcomes of a survey testing market acceptance. Date recorded: 09.02.2016. Camerawork and videoediting: Nicholas Boyd.

Access management services to help meet growing digital business demands

By: Schalk Burger 5th February 2016 Identity and Access Management (IAM) is a critical facet of a connected security ecosystem, as controlling the confidentiality, integrity and authorisation of data access and use is key to securing new digital business channels. However, companies face several challenges trying to implement IAM... →

ICT goods import growth slows to five-year low

By: Natasha Odendaal 1st February 2016 Global imports of information and communication technology (ICT) goods have slowed to a five-year low, the United Nations Conference on Trade and Development (Unctad) reveals. The static global growth of 1% in 2014 had been supported mainly by the only subsectors that had grown, namely the... →

Cloud service brokerage next stage of cloud transition in SA – Huawei

By: Schalk Burger 29th January 2016 Cloud systems require careful planning and testing to ensure the deployment of high-performing solutions and services that achieve reduced costs and complexity, but higher efficiency, says Chinese electronics multinational Huawei Technologies Cloud Computing VP Chen Kun. As enterprises move to... →

Cybercrime’s rampant boldness leaves business intimidated

By: Natasha Odendaal 25th January 2016 The increasingly sophisticated, bold and resilient behaviour of cybercriminals in their endeavours have left companies worldwide feeling more vulnerable to cyberattacks, with less than half of the organisations surveyed in Cisco’s latest Annual Security Report confident in their network security... →

Local BPO sector to continue growing – Davies

By: Megan van Wyngaardt 23rd November 2015 Trade and Industry Minister Dr Rob Davies expects the growth potential of the local business process outsourcing (BPO) industry to continue increasing over the next five years, particularly in contact centre, shared services centre and legal process outsourcing. He added that the BPO sector was... →

Security company introduces electronic shelf hook to deter shoplifters

By: Nadine James 30th October 2015 Loss prevention specialist Lodge Security has acquired the distribution rights for a smart shelf hook for retail security. The shelf hook detects and analyses unusual product movements, setting off an acoustic and optical light-emitting diode alarm, enabling staff to intervene and address the... →

SMART HOOK Lodge Security's electronic shelf hook notes the number of products removed within a specific time period

Telkom unbundles wholesale unit, opens access to licensed operators

By: Natasha Odendaal 13th October 2015 Telecommunications giant Telkom on Tuesday announced the unbundling of its wholesale and networks division into a new venture aimed at bridging South Africa’s digital divide. The functional separation into a revamped autonomous Openserve, headed up by Alphonzo Samuels, removed a “critical”... →

EOH reports growing African demand for services

By: Schalk Burger 9th October 2015 As South African information technology (IT) firm EOH posted another full year of strong growth, CEO Asher Bohbot, known for his frank words, people-centric management style and stoic humanism, attributed the company’s continued South African and African growth to leveraging of its internal... →

Photo by Duane Daws
ASHER BOHBOT EOH’s corporate goals were originally aspirations, but the company is relevant and is making a difference in the territories it operates in

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