Hino leads Q1 DATATrack study with its highest score ever
Hino South Africa (SA) has retained its leadership position in the DATATrack comparative truck industry study.
The local arm of the Japanese truck maker achieved top spot in the first quarter study’s overall combined ratings, and also topped all three categories – sales, parts and service.
A highlight was scoring 100% in the parts category, says the company.
This is the ninth time in the past 11 quarters that Hino has topped the combined ratings, and its score of 99.36% was its highest score ever.
Hino scored 98.71% for sales and 99.38% for service, in addition to the full-house score of 100% in parts rating, to make it a comprehensive clean sweep.
DATATrack is an independent customer satisfaction study which started in 1989, serving as a benchmark for local truck owners and operators.
The survey uses detailed interviews with major fleet operators regarding service levels for sales, technical service, and parts supply to obtain data.
The scores in these three categories are then added up and divided by three to find the overall, combined top performer.
“We are particularly proud to be able to continue leading the way in customer experience in the South African truck market, especially in these days of a global pandemic that has had a massive impact on the motor industry and required a rethinking in the way we do business,” says Hino SA GM Pieter Klerck.
Comments
The
content
you are trying to access is only available to subscribers.
If you are already a subscriber, you can Login Here.
If you are not a subscriber, you can subscribe now, by selecting one of the below options.
For more information or assistance, please contact us at subscriptions@creamermedia.co.za.
Option 1 (equivalent of R125 a month):
Receive a weekly copy of Creamer Media's Engineering News & Mining Weekly magazine
(print copy for those in South Africa and e-magazine for those outside of South Africa)
Receive daily email newsletters
Access to full search results
Access archive of magazine back copies
Access to Projects in Progress
Access to ONE Research Report of your choice in PDF format
Option 2 (equivalent of R375 a month):
All benefits from Option 1
PLUS
Access to Creamer Media's Research Channel Africa for ALL Research Reports, in PDF format, on various industrial and mining sectors
including Electricity; Water; Energy Transition; Hydrogen; Roads, Rail and Ports; Coal; Gold; Platinum; Battery Metals; etc.
Already a subscriber?
Forgotten your password?
Receive weekly copy of Creamer Media's Engineering News & Mining Weekly magazine (print copy for those in South Africa and e-magazine for those outside of South Africa)
➕
Recieve daily email newsletters
➕
Access to full search results
➕
Access archive of magazine back copies
➕
Access to Projects in Progress
➕
Access to ONE Research Report of your choice in PDF format
RESEARCH CHANNEL AFRICA
R4500 (equivalent of R375 a month)
SUBSCRIBEAll benefits from Option 1
➕
Access to Creamer Media's Research Channel Africa for ALL Research Reports on various industrial and mining sectors, in PDF format, including on:
Electricity
➕
Water
➕
Energy Transition
➕
Hydrogen
➕
Roads, Rail and Ports
➕
Coal
➕
Gold
➕
Platinum
➕
Battery Metals
➕
etc.
Receive all benefits from Option 1 or Option 2 delivered to numerous people at your company
➕
Multiple User names and Passwords for simultaneous log-ins
➕
Intranet integration access to all in your organisation