Eskom enhances its digital platforms
State-owned power utility Eskom has embarked on a digital journey to increase its availability and accessibility to its customers.
The enhanced MyEskom Customer app and the introduction of Alfred the chatbot are the first of many digital solutions to be launched to enhance Eskom’s customer self-help channels, the embattled electricity provider said on July 23.
The improved customer app is a digital tool created to improve customer service and experience when interacting with the entity.
The MyEskom customer app has been improved to enable Eskom customers to report a fault, check their balance and submit their own meter readings.
Added to the digital fold is the newly launched chatbot – Alfred, which Eskom said, “is the fastest and easiest way to report a no-electricity-supply fault to Eskom”.
Users will be provided with a reference number and feedback on the reported fault. Alfred is “always on duty, ready to report a fault and give instant feedback”.
The app and the chatbot are part of an ongoing process that Eskom is following to add fast, online and interactive tools to improve its service to customers.
Eskom further encouraged customers to use self-help channels, as they are user-friendly and cheaper, with an improved response time.
Comments
The
content
you are trying to access is only available to subscribers.
If you are already a subscriber, you can Login Here.
If you are not a subscriber, you can subscribe now, by selecting one of the below options.
For more information or assistance, please contact us at subscriptions@creamermedia.co.za.
Option 1 (equivalent of R125 a month):
Receive a weekly copy of Creamer Media's Engineering News & Mining Weekly magazine
(print copy for those in South Africa and e-magazine for those outside of South Africa)
Receive daily email newsletters
Access to full search results
Access archive of magazine back copies
Access to Projects in Progress
Access to ONE Research Report of your choice in PDF format
Option 2 (equivalent of R375 a month):
All benefits from Option 1
PLUS
Access to Creamer Media's Research Channel Africa for ALL Research Reports, in PDF format, on various industrial and mining sectors
including Electricity; Water; Energy Transition; Hydrogen; Roads, Rail and Ports; Coal; Gold; Platinum; Battery Metals; etc.
Already a subscriber?
Forgotten your password?
Receive weekly copy of Creamer Media's Engineering News & Mining Weekly magazine (print copy for those in South Africa and e-magazine for those outside of South Africa)
➕
Recieve daily email newsletters
➕
Access to full search results
➕
Access archive of magazine back copies
➕
Access to Projects in Progress
➕
Access to ONE Research Report of your choice in PDF format
RESEARCH CHANNEL AFRICA
R4500 (equivalent of R375 a month)
SUBSCRIBEAll benefits from Option 1
➕
Access to Creamer Media's Research Channel Africa for ALL Research Reports on various industrial and mining sectors, in PDF format, including on:
Electricity
➕
Water
➕
Energy Transition
➕
Hydrogen
➕
Roads, Rail and Ports
➕
Coal
➕
Gold
➕
Platinum
➕
Battery Metals
➕
etc.
Receive all benefits from Option 1 or Option 2 delivered to numerous people at your company
➕
Multiple User names and Passwords for simultaneous log-ins
➕
Intranet integration access to all in your organisation