Business process outsourcing (BPO) industry association Business Process enabling South Africa (BPeSA) has appointed Tebogo Molapisane as its new CEO, following the relaunch of the national organisation.

Molapisane has been involved in the contact centre industry for the past 16 years and was currently director at Kezia Consulting Group, a nonexecutive director on the BPeSA Western Cape board and an advisory board member at BLDE Consulting.

Prior to this, he was employed as Woolworths Financial Services operations GM.

“He has a huge amount of experience and possesses an array of critical skills, which he has managed to hone during his time in the industry. He is the ideal person for the job and I look forward to working alongside him in helping develop the industry in South Africa,” commented BPeSA Western Cape CEO Gareth Pritchard.

Meanwhile, Molapisane said he was stepping into his new role at a time when South Africa was facing an “exciting time”, having developed an internationally competitive BPO offering.

“To get to where we are today has taken a lot of hard work and [this] wouldn’t be possible if it wasn’t for my colleagues who laid the platform before for me. 

“I would like to thank my predecessor, Pritchard, for the time he has given to BPeSA National as well as our funders, the Rockefeller Foundation, who have given us a grant of $500 000 to assist in getting the national organisation back up and running. We are excited to be working alongside the Rockefeller Foundation and are committed to helping them promote the wonderful concept of impact sourcing to our industry,” he added.

Molapisane’s appointment coincided with that of Yogan Naidoo as BPeSA regional coordinator for KwaZulu-Natal. BPeSA was also in the process of recruiting a candidate for a similar role in Gauteng. 

Naidoo was the current CEO of consulting firm Business Solutions Africa and a previous winner of the prestigious Nelson Mandela Scholarship.

“Naidoo is an excellent addition to the team, he has a good understanding of the industry and has worked closely with government to position KwaZulu-Natal as one of the top BPO locations in South Africa,” stated Molapisane.

The BPO or contact centre industry employed over 210 000 people in South Africa. The majority of new jobs in recent times have come about through international investment, with the BPO sector growing from 10 000 to over 25 000 jobs over the last five years. 

During this time, a number of international brands including Amazon, British Gas, EE, 02, Qantas, Shop Direct and Vodafone and have established BPO operations in South Africa.