AI augmentation to create $2.9tn of business value by 2021 – Gartner

5th August 2019

By: Tasneem Bulbulia

Senior Contributing Editor Online

     

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By 2021, artificial intelligence (AI) augmentation will create $2.9-trillion of business value and 6.2-billion hours of worker productivity globally, says research and advisory company Gartner.

Gartner defines augmented intelligence as a human-centred partnership model of people and AI working together to enhance cognitive performance. This includes learning, decision-making and new experiences.

“Augmented intelligence is all about people taking advantage of AI,” says Gartner research VP Svetlana Sicular.

“As AI technology evolves, the combined human and AI capabilities that augmented intelligence allows will deliver the greatest benefits to organisations,” Sicular adds.

Gartner’s AI business value forecast highlights decision support/augmentation as the largest type of AI by business value-add with the fewest early barriers to adoption.

Gartner expects that, by 2030, decision support/augmentation will surpass all other types of AI initiatives to account for 44% of the global AI-derived business value.

Customer experience is the primary source of AI-derived business value, according to the Gartner AI business value forecast.

Augmented intelligence reduces mistakes while delivering customer convenience and personalisation at scale, democratising what was previously available to the select few.

“The goal is to be more efficient with automation, while complementing it with a human touch and common sense to manage the risks of decision automation,” says Sicular.

“The excitement about AI tools, services and algorithms misses a crucial point: The goal of AI should be to empower humans to be better, smarter and happier, not to create a ‘machine world’ for its own sake,” Sicular states.

“Augmented intelligence is a design approach to winning with AI and it assists machines and people alike to perform at their best.”

Edited by Chanel de Bruyn
Creamer Media Senior Deputy Editor Online

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