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Voice Offers Attractive Opportunities For Resellers

21st September 2017 The ratio of voice-based to data-based communication still leans heavily towards voice.  That’s according to Otel Communications which highlighted the fact that businesses have to invest in state-of-the-art voice services that will further their commercial objectives. 

TVET students benefit from Euphoria, Saben partnership

By: Mia Breytenbach     14th April 2017 Local telecoms provider Euphoria Telecom announced that it had partnered with South African Broadband Education Networks (Saben) to offer affordable Voice over Internet Protocol to South African technical and vocational education and training (TVET) colleges and students. Saben is an initiative... 

Outstanding Features Make Voip A Fraud Target

9th January 2017 Two-thirds of South African respondents to a PricewaterhouseCoopers (PwC) global survey indicated they have been victims of economic crime over the preceding 24 months. Almost one-third of local organisations reported experiencing cybercrime. Debit card fraud is up, as is Card Not Present (CNP)... 

Hudaco buys two new businesses

By: Creamer Media Reporter      15th December 2016 JSE-listed Hudaco Industries has acquired two businesses to complement its existing offerings in a deal valued at up to R111-million. Hudaco, which will pay an initial combined R28-million, will absorb voice and data solution provider SST Telecoms and core information technology systems and... 

Travelstart Deploys Interactive Intelligence Customer Engagement Cloud Solution

26th October 2016 PureCloud Engage transforms customer communications for Travelstart contact centres across Africa and Middle East Travelstart, the leading online travel agency in Africa and the Middle East, has begun deploying the Interactive Intelligence PureCloud Engage℠ solution to transform its customer... 

Otel Speeds Up Fibre Roll-Out With Telkom & Neotel Partnerships

30th September 2016 OTEL high-speed fibre customers can expect faster commissioning of their broadband services as the independent telco launches new retail fibre products on the back of partnership agreements with Dark Fibre Africa, Telkom and Neotel. OTEL's national agreements with the country's three biggest... 

Lakefield To Benefit From High Speed, Low Crime Fibre Internet

31st August 2016 Lakefield's anticipated broadband roll-out kicks-off in the first week of September as Teralink and OTEL team up to deliver super-fast Internet access to residents and business owners. "Spring starts on a high speed note for Benoni as Internet access delivered via fibre optic cable promises to... 

BitCo Launches 300Mbps Fibre to the Business Promotion

4th August 2016 BitCo is excited to officially launch its Corporate Fibre Uncapped Internet 300Mbps at only R12 950 per month. This is a massive opportunity for businesses to upgrade their connectivity at a ridiculously low price. The Fibre connection also receives up to 100 free Virtual PBX (VPBX) extensions... 

Alexander Graham Bell's Invention Still Critical To Business

12th July 2016 OTEL Telecoms' Internet via LTE adds another layer of reliability to voice-based business communication that remains an important part of daily commercial life. LTE, or long-term evolution, is a 4G wireless technology commonly used to connect mobile phones, tablets, personal computers and data... 

Customer Service Boost To Follow Otel Zycoo® Agreement

14th June 2016 OTEL Telecoms' new status as a ZYCOO® approved distributor means it has realtime access to direct technical support from one of the world's leading developers and manufacturers of IP (Internet Protocol) unified communications solutions. The distributor agreement with independent telecoms provider... 

Three Fears Should Be Three Cheers For Voip

19th May 2016 VoIP (Voice over Internet Protocol) ticks all the required boxes and yet this telecommunications technology that's more affordable than cellular and more reliable than copper continues to suffer something of a reputation problem. "VoIP is cheaper than it has ever been because of plummeting... 

Interactive Intelligence Launches Customer Engagement Cloud Service in South Africa

22nd April 2016 Interactive Intelligence PureCloud Engage℠ designed to help contact centres accelerate business impact, deliver consistent outcomes, and innovate the customer and agent experience   Interactive Intelligence Group Inc. (Nasdaq: ININ), a global leader of cloud services for customer engagement,... 

Chris Geerdts To Enable Otel's Expansion Through Seamless Integration Of Business & Technology

16th March 2016 "Chris has been specifically appointed as OTEL's COO to support the company during the current rapid growth phase that is finding expression in our national expansion. Chris' ability to seamlessly integrate technology and business models will help further enhance OTEL's reputation as a leading... 

Otel Quadruples Network Capacity Following Fibre Surge

28th January 2016 South Africa's office parks are devouring broadband connectivity to such an extent that OTEL has quadrupled its network capacity since 25 December 2015. The independent telco says the upgrade took place between Christmas and New Year and saw its clients return to work to be pleasantly surprised... 

Interactive Intelligence Wins Ventana Technology Innovation Contact Centre Award

26th October 2015 Ventana Research recognizes the PureCloud℠ platform for its ability to combine customer engagement and collaboration capabilities for improved performance throughout the organization. Interactive Intelligence Group Inc., a global provider of software and cloud services for customer engagement,... 

Interactive intelligence named 2015 EMEA company of the year in customer contact by Frost & Sullivan

12th October 2015 According to the award report, key factors that helped Interactive Intelligence included ‘the company’s all-in-one suite of scalable, rich contact centre capabilities, integrated business communications applications, and flexible deployment options’   Interactive Intelligence Group Inc., a global... 

Modern business telephone systems are key to operational efficiency

28th September 2015 There has not been much innovation in telephony since the VoIP revolution, but every telephone service provider is still claiming to have the best quality at the cheapest rate. With all this competition in the market, what is the real differentiator in today’s highly competitive business... 

Telecoms Ideal Revenue Stream For Managing Agents

9th July 2015 Independent telecommunications provider OTEL says the liberalisation of the telecoms industry means managing agents responsible for administering Gauteng's business parks have a unique opportunity to add broadband and VoIP (Voice over Internet Protocol) offerings to their bundle of... 

Connection Telecom acquires FatBudgie, cements PBX market leadership

10th June 2014 Connection Telecom, the leading cloud-based PBX/call centre provider, has acquired FatBudgie, itself a cloud PBX provider for business and a market leader in the SMME/SOHO segment. David Meintjes, Connection Telecom MD, says the transaction increases the number of extensions serviced by the... 

Interactive Intelligence reports cloud seat growth of 67 percent

22nd May 2014 Interactive Intelligence Group Inc., a global provider of software and services designed to improve the customer experience, has reported a 67 percent compound annual growth rate (2010-2013) of its Communications as a Service offering, topping 20,000 seats. Interactive Intelligence CaaS℠ is a set... 

Network Platforms expands datacentre hosting and value proposition

20th January 2014 South African IT solutions provider Network Platforms has announced that it has brought its data centre offering in Cape Town online and has the capacity to rollout service from Teraco Isando and Teraco Cape Town – to facilitate virtual and co-location service delivery. In June 2013 the Company... 

A complete business connectivity solution

By: Creamer Media Reporter      23rd September 2013 Local business IP solution website has been leading the market since 2010 as the number one portal for all VoIP and hosted PBX provider research and technology information in South Africa. The site has become the first port of call for most businesses and users operating in... 

Vodacom leverages enterprise technologies to target SMEs

By: Natasha Odendaal     4th July 2013 Vodacom Business aims to account for 25% of the Vodacom group’s service revenue within five years as it targets opportunities within the small and medium-sized enterprises (SMEs) sector. The business unit, which currently contributes 16%, or R8-billion, to the overall group’s revenue each year,... 

PBX cloud systems offer great opportunities to SA telecoms sector

By: Ilan Solomons     3rd May 2013 Opportunities for significant growth in the uptake of cloud-based private branch exchange (PBX) systems are expected in South Africa, open, unified voice communications solutions provider Connection Telecom MD David Meintjes tells Engineering News. According to research undertaken last year by... 

Internet Protocol telephony can reduce costs for small businesses

By: Schalk Burger     16th November 2012 The high cost and long repayment times of private branch exchange (PBX) equipment hamper the emergence of start-up companies and the growth of small companies. The use of Internet Protocol (IP) telephony eliminates these expensive PBX systems in companies, says cloud-based PBX provider Fat Budgie... 

Company Announcement: TeleMasters points to switchboard in the sky

14th June 2012 Advances in communication, IT and Internet technologies are combining to address the many difficulties companies encounter with business-critical PBX systems 

Company Announcement: Vodacom Now Accredited with Microsoft OCS and Microsoft Lync Certification – first in Africa

24th May 2012 odacom announced today that they have received accreditation for Microsoft OCS and Lync’s SIP trunking Certification – the only certified Microsoft accredited SIP trunking vendor in South Africa and Africa 


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