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Online dispute resolution (ODR) powered by artificial intelligence is increasingly used across financial services and insurance to categorise, prioritise and resolve claims without human adjuster involvement, according to Webber Wentzel. While ODR offers faster, cheaper and more consistent outcomes, the firm warns that biased training data, opaque decision-making and inadequate vendor data security create legal and regulatory exposure, urging clear human-review thresholds and ongoing auditing.
Underground mining equipment poses specialised insurance challengesConsort Technical Underwriting Managers highlights that plant and equipment operating in underground mines carry significantly higher loss risk and severity than surface equipment, with recovery costs after flooding or collapse sometimes running into millions of rand. It stresses that Plant All Risks policies must specifically extend cover to underground operations, including cost-of-recovery provisions, since some insurers exclude abandonment of unrecoverable equipment.
Fuel stockpiling introduces unmanaged insurance risksBusinesses and households storing larger quantities of petrol and diesel on-site amid Middle East uncertainty are altering their risk exposure without disclosing the change to insurers, warns Aon South Africa, raising fire, vapour and environmental compliance concerns.
Insurance Updates
Mining in South Africa is primarily conducted through alluvial, opencast, and underground mining methods, with underground mining generally being the most capital-intensive. How often do we hear or...
By: Helgaard Müller, CEO of Credeq Africa As South Africa marks Youth Month this June, the country's most urgent economic challenge is becoming an increasingly important business issue. Youth...
Insurance provider Santam has partnered with the South African Weather Service (SAWS) to sponsor the installation of nine automatic weather stations (AWS) across the country, with the aim of...
The ten years from 2014 to 2024 saw a hugely important turning point for Africa, infrastructure and industrial development finance institution Africa Finance Corporation (AFC) has highlighted, in...
As uncertainty in the Middle East continues, South Africa is facing soaring fuel costs and potential supply disruptions. In response, businesses, farms and even households are increasingly storing...
glu (South African financial services provider), a division of the Professional Provident Society (PPS Insurance), has declared R1.78 million in ProfitBack™ allocations for the year ended 2025,...
As the insurance sector matures across Africa, the focus is shifting from simple digitalisation to the sophisticated application of AI and hyper-personalisation, with efforts to increase the...
By Kobus van Niekerk and Christine Dreyer In the aftermath of a major material damage incident that triggers not only property insurance but also consequential loss (revenue) cover, the...
South African law firm, Cox Yeats has been recognised for its specialist insurance and shipping capability in the Chambers and Partners 2026 rankings. The ranking strengthens the firm’s vision to...
Willem Theron will retire as nonexecutive chairperson of financial services group PSG Financial Services, at the company’s AGM in July. Subject to regulatory approval, Lizé Lambrechts, who is...
JSE-listed insurance company OUTsurance has been approved for a secondary listing on A2X Markets. OUTsurance shares will be available for trade on A2X from January 14. "For the past 28 years,...
Aon released the 2025 edition of its Global Risk Management Survey, which has tracked the most-pressing risks for business decision-makers for nearly two decades. Economic slowdown remains a main...
We are nearing the end of another year in the insurance industry - a time to reflect on both achievements and the inevitable setbacks. While some outcomes may not have gone as planned, every...
Electric vehicles (EVs) do not only differ from internal combustion engine (ICE) vehicles in the way they are powered and serviced, but also in the way they are viewed by insurance companies. PPS...
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