MAN Truck & Bus South Africa (SA) has changed its management structure to “improve customer proximity through greater decision-making power at the point of sale, effectively improving overall service delivery and customer satisfaction”.
This means that MAN Truck & Bus SA will operate under the executive leadership of two South African CEOs, as opposed to a history of European leader- ship from its German parent company.
The two new appointees are former MAN Truck & Bus SA deputy CEO Ray Karshagen, who will continue to lead the organisation’s bus division, and Bruce Dickson, former deputy CEO of the truck business, who will continue his leadership of this division.
Both CEOs will report to previous MAN Truck & Bus SA CEO Markus Geyer, who remains chairperson of the board at the local company, and CEO of MAN’s Middle East and Africa sales region.
“The MAN Group wants to further underline its strategy to ramp up decision-making capacity in respective regional and local markets. “Over the last two years, we have increasingly empowered our South African organisational leadership with executive decision-making power in a manner that has set new customer- service benchmarks in the industry,” says Geyer.
The appointment of two CEOs, each with a clearly defined business scope, gives MAN Truck & Bus SA the in-house executive authority to steer operational issues within its truck and bus divisions with greater alacrity and focus, effectively strengthening the organisation’s unique selling proposition, he adds.