The online portal
Daimler Truck Southern Africa (DTSA) has launched a new e-commerce platform – the Daimler Truck Parts Portal.
The platform works on a click-and-collect basis, which means customers can buy parts online and collect it within 24 hours at their selected dealership.
In the initial rollout, more than 400 parts are available on the portal, including oil, batteries, service parts, and select wear-and-tear parts.
DTSA says plans are already underway to expand the product catalogue to include maintenance and collision parts, as well as the delivery of parts to customers.
“The Daimler Truck Parts Portal is a game changer in the commercial vehicle market,” says DTSA customer service, parts and value-chain VP Ziyad Gaba.
“We are thrilled to be part of the development team, and to be the very first Daimler Truck market in the world to launch the portal to our customers.
“Our customers are central to everything we do and the digitalisation of our processes to increase customer convenience has been a key driver in the development of the portal.”