Company Announcement - In line with Bell Equipment's strategy to invest in its Customer Service Centres to drive customer support the company has moved into new premises in Rustenburg. With a total developed area of 2 600 square metres, the Bell Rustenburg is now located at 5-11 Tiger Fish Avenue, River East Industrial Park, Waterfall East Ext. 55 and represents an investment by the company of R37 million.
According to Rustenburg CSC Branch Manager, Gerald Lottering, the modern, new facility is located in the newest industrial area in Rustenburg and provides easier access from the national N4 highway. The new workshop has been fitted with a 10 ton crane and has six bays with place for 12 machines. The parts stores is about four times larger than the one in the previous CSC and is fitted with a state-of-the-art vertical storage unit, which is 4,5m high with 60 trays and 2 270 compartments to store smaller parts.
With future growth in mind the stores are double volume to accommodate the construction of a second floor when needed and a 100kw generator has been installed to ensure that customer service isn't compromised during power outages. Other features of the CSC include a boardroom, a private discussion room, a main reception area and a separate parts reception with toilet facilities designated for customers as well as rest rooms and a kitchen for staff and a spacious home zone with change rooms for technicians and apprentices.
Managing Director of Bell Equipment Sales South Africa, Bokkie Coertze says: "Although the mining industry is facing difficult times, our investment shows that we are committed to our customers in this sector and we are in business for the long haul. We are proud of what has been achieved at our Rustenburg CSC and we are confident that our customers will reap the benefits of our improved facilities through improved customer support and better parts availability."