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Business Process Outsouring News

New technology development research hub created

By: Leandi Kolver     14th November 2008 "Our objective is to have a focus on this specific area in emerging markets so as to not have a shotgun approach. We have realised that the emerging market world is growing and the ICT market is estimated to increase by 30% over the next five years," he says.  

Chinese telecoms vendor adding to competitive pressure

By: Leandi Kolver     31st October 2008 ABI Research senior analyst Nadine Manjaro says that, as of the first quarter of 2008, Huawei owned almost 8% of the world's cellular infrastructure market, compared with market leader Ericsson at 29% and Nokia Siemens more than 23%, "but don't be deceived by that disparity: Huawei is the vendor... 

Telecoms innovation hub to focus on applications for the poor

By: Leandi Kolver     31st October 2008 Telecommunications company Ericsson is establishing an innovation centre in sub-Saharan Africa, that develops mobile applications with a special focus on meeting the needs of poor and rural populations.  

Wireless, fixed-line convergence opening up new prospects

By: Leandi Kolver     24th October 2008 There was definite move from fixed-line telecommunications to wireless telecommunications as well as convergence of the two, JSE-listed telecommunications solutions provider Jasco Electronics Holdings CEO Martin Lotz says. 

Networking giant launches ‘collaboration’ platform

By: Leandi Kolver     10th October 2008 “Collaboration is the next phase of the Internet; it is a phase which analysts see as a R272-billion ($34-billion) market opportunity, and at the centre of this phase is the network,” says senior director of solutions marketing in the unified communications division at Cisco Chris Thompson. 

EOH's profit up 25% as revenues nudge R1bn mark

By: Chanel de Bruyn     22nd September 2008 JSE-listed consulting, technology and outsourcing company EOH on Monday said it was "satisfied" with the performance of the company during the 2008 financial year, with growth remaining predominantly organic, in line with its strategy. The company, led by CEO Asher Bohbot, announced a 25%... 

Firm champions virtualisation as a way of dealing with shrinking IT resources

By: Leandi Kolver     5th September 2008 "Faritec's skills base and record of delivery in this area allows the company to be able to offer companies tangible and measurable value. We are confident that our focus on virtualisation will be a strong differentiator and that we will reap the rewards of this decision in the years to come," he... 

Dialogue reports interim headline earnings growth

     1st September 2008 Outsourcing services provider Dialogue Group on Monday reported that headline earnings increased by 11% to R6,6-million for the six months ended June 2008. Following the acquisition of three business process outsourcing (BPO) businesses in the second half of 2007, Dialogue Group said it was a... 

Automation group moves to enhance integrated service offering

By: Leandi Kolver     22nd August 2008 By acquiring ICS Triplex, ProsCon and Pavillion Technologies, the company has added safety, critical control and process technology to the group’s capabilities, as well as instrumentation from its partnership with Endress + Hauser. 

Collaboration seeks to close gap between control systems and IT platforms

By: Leandi Kolver     22nd August 2008 Rockwell integrated architecture field business leader Clive Barwise says that there is an inequality in the manufacturing environment between production and control, and the information technology (IT) departments regarding the use Ethernet and Internet Protocol (IP). 

600-seater call centre planned for Free State

By: Creamer Media Reporter      11th August 2008 Interest in South Africa's business processing and outsourcing (BPO) sector remained high, with a new 600-seater call centre planned for the Free State, Trade and Industry Minister Mandisi Mpahlwa said on Monday. Work in establishing call centres in far-flung areas had got off to a good start,... 

SA to unveil R5bn tax incentives for large projects later this year

By: Terence Creamer     11th August 2008 Agreement had finally been reached between the Department of Trade and Industry (DTI) and National Treasury on the structure of tax incentives worth R5-billion, which could be used to support large projects that meet South Africa's industrial-policy objectives. Speaking at a briefing to report... 

Absa becomes Coega’s first BPO investor

By: Creamer Media Reporter      4th August 2008 South African retail bank Absa has become the first investor in the Business Process Outsourcing (BPO) cluster of the Coega industrial development zone (IDZ), an investment that would create 94 new jobs, the Coega Development Corporation (CDC) and Absa reported on Monday. "The project came at... 

New telecoms provider promises ‘consultative’ bandwidth offering 

By: Leandi Kolver     1st August 2008 The second national operator, Neotel, will not push its prices up as it is “trying to reduce costs of business by ensuring customers pay only for the broadband they use”. 

Chinese telecoms company promises to upskill Africans

By: Leandi Kolver     25th July 2008 Global Chinese telecommunications network solutions and equipment provider Huawei Technologies is seeking to position itself as a market leader in training and upskilling Africans. 

Court hearing overshadowing communications licensing process

By: Leandi Kolver     18th July 2008 A legal challenge is currently overshadowing the issuing of individual electronic communications network service licences by the Independent Communications Authority of South Africa (Icasa). 

Provinces and municipalities begin to splurge on ICT

By: Leandi Kolver     11th July 2008 Information and communication technology (ICT) market analysis firm BMI-TechKnowledge, says that the total ICT spend of provincial government is expected to increase from R3,4-billion in 2007 to R3,9-billion in 2010/11, at a compound annual growth rate of 4,3%. 

BPO&O industry to grow by 50% a year

By: SANews, SA government news service     10th July 2008 The relatively new industry of Business Process Outsourcing and Offshoring (BPO&O) is expected to grow globally by 50% a year over the next four years, generating a number of employment opportunities, Trade and Industry Minister Mandisi Mpahlwa said on Thursday. The BPO&O industry includes... 

EOH appoints deputy CEO

By: Creamer Media Reporter      30th June 2008 JSE-listed consulting, technology and outsourcing company EOH on Monday announced it had appointed Lucky Khumalo as deputy CEO. The company said Khumalo would now undertake new responsibilities across the EOH group, in addition to his current role as CEO of M-IT, a managed services subsidiary of... 

State financier to inject R500m into Broadband Infraco

By: Terence Creamer     20th June 2008 The board of the Industrial Development Corporation (IDC) has approved an equity investment of R500-million into Broadband Infraco, the State-owned telecoms infrastructure company, which is planning to build a $510-million ‘super cable’ from Cape Town to London to be operational ahead... 

Technology solution promises resolution to fragmented communicaitons

By: Brindaveni Naidoo     13th June 2008 A new concept of unified communications (UC), the HiPath OpenSpace, has been introduced in South Africa, in an effort to remove the artificial legacy barriers between today's traditionally separate voice, video and unified communications systems, thereby providing a comprehensive suite of UC... 

Dialogue gives update on Verge acquisition

By: Chanel de Bruyn     16th May 2008 Outsourcing call centre company Dialogue on Friday said it was in the process of finalising the financial effects of its acquisition of business process outsourcing service provider and consultancy company, Verge Management Services, and would make an announcement soon. The company in January... 

SA benchmarks telecoms costs against five other emerging economies

By: Terence Creamer     8th May 2008 A comparative study into the respective costs, availability, access and usage of telecommunications infrastructure and services between South Africa and five other emerging markets is under way and would be completed by June. This is the word from the economic, investment and employment cluster,... 

Long-awaited small business incentive to be unveiled in May

By: Terence Creamer     8th May 2008 The long-awaited successor to the Small and Medium Enterprise Development Programme (SMEDP) incentive scheme had been finalised and would be launched this month, Public Enterprises Alec Erwin confirmed at a Parliamentary media briefing for the so-called economic, investment and employment cluster... 

Technology and access to information key to Gauteng’s economic growth

By: Brindaveni Naidoo     11th April 2008 Technology and access to information have been identified by the Gauteng Shared Services Centre (GSSC) as key factors that play a strategic role in influencing economic growth in the province. 

Steel company alleviates business challenges through enterprise resource planning system

By: Brindaveni Naidoo     28th March 2008 Manufacturer and supplier of steel-reinforcing solutions Murray & Roberts Steel (MRS) has installed a new enterprise resource planning system (ERP) in partnership with business and technologies solutions provider EOH Consulting.  

Value of empowerment deals climbs, but volume falls

By: Guy Copans     28th March 2008 While the total value of black economic-empowerment (BEE) deals in 2007, worth R96-billion, were up from R50-billion in 2006, the amount of BEE deals declined from 221 deals in 2006 to 153 deals in 2007. This was revealed by Ernst & Young transaction advisory services director, and editor of... 

SA call centre company mulls African expansion options

By: Olivia Soraya Spadavecchia     3rd March 2008 Outsourcing services provider Dialogue Group Holdings, which released its results for the 2007 financial year on Monday, said that it was looking to extend its reach into other countries on the continent. When asked about which African countries would be targeted for expansion in upcoming years,... 

Gauteng announces big broadband push, vows to reduce red tape

By: Olivia Soraya Spadavecchia     18th February 2008 The business hub of South Africa, Gauteng, would roll out affordable broadband access to 95% of the province's people through the implementation of a broadband programme, to be known as G-link, Premier Mbhazima Shilowa said on Monday. Delivering his State of the Province address, Shilowa... 

SA mobile-banking innovator looking global

By: Brindaveni Naidoo     8th February 2008 Local mobile banking and transaction solutions provider Fundamo has secured its place in Brazil's mobile banking and payments solutions market. 

Post-election violence threatens Kenya's budding BPO sector

By: John Muchira     25th January 2008 Kenya's nascent business processing outsourcing (BPO) subsector is staring at the possibility of erosion after widespread violence broke out in the country in the wake of a disputed presidential election.  

Telecom acquisition given green light by competition body

By: Esmarie Swanepoel     18th January 2008 The South African Competition Commission has unconditionally approved independent telecom provider Vox Telecom's estimated R100-million acquisition of certain nonbanking assets from financing giant Absa's Internet Access (AIA). 

Dialogue buys BPO firm

By: Olivia Soraya Spadavecchia     11th January 2008 JSE-listed call-centre group Dialogue said on Friday that it would acquire business process outsourcing services provider and consultancy Verge Management Services. 

China, Brazil offer Africa free access to satellite images

By: Keith Campbell     14th December 2007 CHINA and Brazil have announced that images captured by their joint China-Brazil Earth Resources Satellite (CBERS) programme will be distributed free to all African countries. In addition, Brazil has committed itself to distributing the software required to process the images, and to provide... 

JSE-listed engineering group sets dwadline for electronics units turnaround

By: Esmarie Swanepoel     7th December 2007 Electrical engineering and electronics company Reunert will decide in the next three years whether its consumer electronic division will remain in the market. 

TeleTech establishes SA call centre facility

By: Christy van der Merwe     26th November 2007 Taking advantage of South Africa’s geographic location, time zone, quality of infrastructure, human resources and widespread use of English, multinational business process outsourcing (BPO) company TeleTech started operations from it’s first African facility in Salt River, Cape Town... 

Govt, Telkom agree on special call-centre tariff

By: Matthew Hill     6th November 2007 The South African government has reached an agreement with fixed line operator Telkom over reduced pricing for business process and outsourcing (BPO) operators in the country, Trade and Industry Minister Mandisi Mpahlwa said on Tuesday. This came after he had previously expressed concern that the... 

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