http://www.engineeringnews.co.za
  SEARCH
Login
R/€ = 14.17Change: 0.04
R/$ = 10.69Change: 0.01
Au 1281.11 $/ozChange: 2.07
Pt 1422.00 $/ozChange: 6.50
 
 
Note: Search is limited to the most recent 250 articles. Set date range to access earlier articles.
Where? With... When?








Start
 
End
 
 
And must exclude these words...
Close Main Search
Close Main Login
My Profile News Alerts Newsletters Logout Close Main Profile
 
Agriculture   Automotive   Chemicals   Competition Policy   Construction   Defence   Economy   Electricity   Energy   Environment   ICT   Metals   Mining   Science and Technology   Services   Trade   Transport & Logistics   Water  
What's On Press Office Tenders Suppliers Directory Research Jobs Announcements Contact Us
 
 
 
RSS Feed
Article   Comments   Other News   Research   Magazine  
 
 
Oct 14, 2008

Vehicle quality improving in leaps and bounds – survey

Back
 
Africa|Diesel|Ford|Isuzu|Measurement|Mitsubishi|Nissan|Renault|Synovate|Toyota|Volvo|Africa|South Africa|Automotive|Equipment|Manufacturing|Problems New Car Owners|Product|Quality Product|Richard Rice|BMW 5 Series|Ford Ka|Mercedes-Benz E-Class|Mercedes-Benz S-Class|Diesel |Measurement
Africa|Diesel|Measurement||Africa||Automotive|Equipment||||
africa-company|diesel-company|ford|isuzu|measurement-company|mitsubishi|nissan|renault|synovate|toyota|volvo|africa|south-africa|automotive|equipment|manufacturing|problems-new-car-owners|product|quality-product|richard-rice|bmw-5-series|ford-ka|mercedesbenz-eclass|mercedesbenz-sclass|diesel|measurement
© Reuse this



The vehicle manufacturing industry has, yet again, made "exceptional progress" in terms of improving its product quality, market research company Synovate reported on Tuesday.

Speaking at the company's Quality Awards for 2008, Synovate automotive client services director Richard Rice said that the average problem count on passenger vehicles in South Africa had declined from 182 problems for each 100 vehicles in 2001, to 117 last year and to 103 in 2008.

"This is the lowest score since the survey began in 1992. It is also a very probable indicator that, by this time next year, product quality will have improved to such an extent that, on average, there will be less than one problem a vehicle purchased," he asserted.

The research formed part of Synovate's competitive customer satisfaction research, which is the largest survey of its kind in the South African market. Part of this survey included a product quality measurement.

The survey is used to measure the number of problems new car owners experienced with their vehicles in the first few months of ownership.

The Mercedes-Benz S-Class, which was rated the number-one vehicle in the top executive passenger vehicle category, had achieved the overall lowest problem count of only 28 problems for each 100 vehicles.

The BMW 5 Series, with 52 problems for each 100 vehicles, was second in the top executive passenger vehicle category, while the Mercedes-Benz E-Class, with 66 problems for each 100 vehicles, took third place in the category.

The Toyota Yaris T1 walked away with top honours in the entry-level passenger vehicle segment, with only 32 problems for each 100 vehicles.

It was also second in the overall vehicle rankings.

The Chevrolet Spark, with 86 problems for each 100 vehicles, and the Ford Ka, with 94 problems for each 100 vehicles, shared second place in the category.

"[This is] indeed an outstanding performance in the entry-level segment and customers in this segment can certainly purchase with peace of mind that they are getting outstanding quality product," said Rice.

BMW, with 68 problems for each 100 vehicles, and Mercedes-Benz, with 69 problems for each 100 vehicles, tied for first place in the best luxury passenger car brand category.

Volvo, with 108 problems for each 100 vehicles, took second place in this category.

Toyota was first in the best overall volume passenger car brand category, followed by Chevrolet in second place and Renault in third place.

First place in the best local passenger vehicle manufacturing plant category was awarded to BMW, with 67 problems for each 100 vehicles, and Mercedes-Benz, with 70 problems for each 100 vehicles.

Toyota came in second with 79 problems for each 100 vehicles.

Rice further noted the achievements of the light commercial vehicle (LCV) brands, saying that LCV drivers and owners could be confident that they would "enjoy top-level product quality".

Toyota, with 93 problems for each 100 vehicles, shared first place in the best local LCV manufacturing plant category with Isuzu/Opel, which recorded 94 problems for each 100 vehicles.

Mitsubishi was in second place.

In the best overall one-ton diesel LCV category, Toyota and Isuzu once again tied, with Nissan in second place.

Further, Toyota was first in the best overall one-ton petrol LCV category, followed by Isuzu in second place and Nissan in third place.

In addition, Opel and Toyota shared first place in the best overall LCV brand, while Isuzu was second.

REASONS FOR COMPLAINTS

Presenting the findings, Rice commented that squeaks and rattles, as well as electronically operated items were once again listed as the top reasons for complaints from consumers.

There had, however, been lower counts of mechanical and performance problems.

Synovate's research covered about 92% of the overall automotive market in South Africa, as a number of original equipment manufacturers like Hyundai, Tata, Daihatsu, Daewoo, Kia and a number of others did not participate in the research.


Edited by: Liezel Hill
© Reuse this Comment Guidelines (150 word limit)
 
 
 
 
 
 
 
 
Other Video News
More
 
 
Latest News
Sacci CEO Neren Rau
The South African Chamber of Commerce and Industry (Sacci) would work with the office of the Afican National Congress (ANC) secretary-general Gwede Mathashe on a series of constructive engagements on improving the domestic economic climate and building a more...
JSE-listed investment and empowerment group Grand Parade Investments (GPI) and electronics contract manufacturer Tellumat have teamed up to create a 51:49 joint venture company Grand Tellumat Manufacturing. The transaction would see the engineering skills and...
JSE-listed property group Redefine Properties on Friday said its acquisition of all the assets and the property portfolio of Fountainhead Property Trust, had not been approved by the requisite majority of Fountainhead unitholders and would, therefore, not be...
More
 
 
Recent Research Reports
Road and Rail 2014: A review of South Africa's road and rail infrastructure (PDF report)
Creamer Media’s Road and Rail 2014 report examines South Africa’s road and rail transport system, with particular focus on the size and state of the country’s road and rail network, the funding and maintenance of these respective networks, and the push to move...
Real Economy Year Book 2014 (PDF Report)
This edition drills down into the performance and outlook for a variety of sectors, including automotive, construction, electricity, transport, steel, water, coal, gold, iron-ore and platinum.
Real Economy Insight: Automotive 2014 (PDF Report)
This four-page brief covers key developments in the automotive industry over the past 12 months, including an overview of South Africa’s automotive market, trade figures, production and the policies influencing the sector.
Real Economy Insight: Construction 2014 (PDF Report)
This five-page brief covers key developments in the construction industry over the past 12 months. It provides an overview of the sector and includes details of employment in the sector, infrastructure and municipal spending, as well as insight into companies’...
Real Economy Insight: Electricity 2014 (PDF Report)
This five-page brief covers key developments in the electricity industry over the past 12 months, including details of State-owned power utility Eskom’s generation activities, funding and tariffs, independent power producers and prospects for the sector.
Real Economy Insight: Road and Rail 2014 (PDF Report)
This six-page brief covers key developments in the road and rail industries over the past 12 months, including details of South Africa’s road and rail network and prospects for both sectors.
 
 
 
 
 
This Week's Magazine
MODDERFONTEIN NEW CITY Modderfontein New City will aim to exemplify an integrated city node and improve infrastructure utilisation through mixed-use spaces
The multibillion-rand development of the Zendai Modderfontein New City, east of Johannesburg, will aim to exemplify an integrated city node, says property group Zendai South Africa COO Wenhui Du. The development will focus on the Modderfontein Gautrain station to be...
The South African Civil Aviation Authority (CAA) hopes to have finalised regulations for the flying of Unmanned Air Vehicles (UAVs) – also designated Remotely Piloted Air Systems (RPAS) and popularly called drones – in the country’s civilian airspace by the end...
Various stakeholders have expressed optimism that the Small Business Development Ministry, created after the national elections in May, will add much needed impetus to enterprise development in South Africa, where a strengthening of the entrepreneurial culture is...
BOB SCHOLES To ensure that emissions plateau by 2020 and then decline until a net negative emission level is achieved by the end of the century, CO2 capture and storage in addition to major emission reduction efforts will be needed
Capturing and storing carbon dioxide (CO2) is the only way through which the world will achieve the lowest of the United Nations Framework Convention on Climate Change’s (UNFCCC) global warming predictions, called the representative concentration pathway (RCP) 2.6....
PARKS TAU Ongoing investigations had identified at least 30 large power users in Johannesburg as having defrauded the city
The City of Johannesburg has recovered R107-million following the arrest of 22 people allegedly involved in corruption, collusion, fraud and tampering with the city’s electricity systems, which had ultimately cost the city R200-million in lost revenue.
 
 
 
 
 
 
 
 
 
Alert Close
Embed Code Close
content
Research Reports Close
Research Reports are a product of the
Research Channel Africa. Reports can be bought individually or you can gain full access to all reports as part of a Research Channel Africa subscription.
Find Out More Buy Report
 
 
Close
Engineering News
Completely Re-Engineered
Experience it now. Click here
*website to launch in a few weeks