http://www.engineeringnews.co.za
  SEARCH
Login
R/€ = 14.12Change: 0.06
R/$ = 10.51Change: 0.02
Au 1308.30 $/ozChange: 9.42
Pt 1479.50 $/ozChange: 6.00
 
 
Note: Search is limited to the most recent 250 articles. Set date range to access earlier articles.
Where? With... When?








Start
 
End
 
 
And must exclude these words...
Close Main Search
Close Main Login
My Profile News Alerts Newsletters Logout Close Main Profile
 
Agriculture   Automotive   Chemicals   Competition Policy   Construction   Defence   Economy   Electricity   Energy   Environment   ICT   Metals   Mining   Science and Technology   Services   Trade   Transport & Logistics   Water  
What's On Press Office Suppliers Directory Research Jobs Announcements Contact Us
 
 
 
RSS Feed
Article   Comments   Other News   Research   Magazine  
 
 
Oct 14, 2008

Vehicle quality improving in leaps and bounds – survey

Back
 
Africa|Diesel|Ford|Isuzu|Measurement|Mitsubishi|Nissan|Renault|Synovate|Toyota|Volvo|Africa|South Africa|Automotive|Equipment|Manufacturing|Problems New Car Owners|Product|Quality Product|Richard Rice|BMW 5 Series|Ford Ka|Mercedes-Benz E-Class|Mercedes-Benz S-Class|Diesel |Measurement
Africa|Diesel|Measurement||Africa||Automotive|Equipment||||
africa-company|diesel-company|ford|isuzu|measurement-company|mitsubishi|nissan|renault|synovate|toyota|volvo|africa|south-africa|automotive|equipment|manufacturing|problems-new-car-owners|product|quality-product|richard-rice|bmw-5-series|ford-ka|mercedesbenz-eclass|mercedesbenz-sclass|diesel|measurement
© Reuse this



The vehicle manufacturing industry has, yet again, made "exceptional progress" in terms of improving its product quality, market research company Synovate reported on Tuesday.

Speaking at the company's Quality Awards for 2008, Synovate automotive client services director Richard Rice said that the average problem count on passenger vehicles in South Africa had declined from 182 problems for each 100 vehicles in 2001, to 117 last year and to 103 in 2008.

"This is the lowest score since the survey began in 1992. It is also a very probable indicator that, by this time next year, product quality will have improved to such an extent that, on average, there will be less than one problem a vehicle purchased," he asserted.

The research formed part of Synovate's competitive customer satisfaction research, which is the largest survey of its kind in the South African market. Part of this survey included a product quality measurement.

The survey is used to measure the number of problems new car owners experienced with their vehicles in the first few months of ownership.

The Mercedes-Benz S-Class, which was rated the number-one vehicle in the top executive passenger vehicle category, had achieved the overall lowest problem count of only 28 problems for each 100 vehicles.

The BMW 5 Series, with 52 problems for each 100 vehicles, was second in the top executive passenger vehicle category, while the Mercedes-Benz E-Class, with 66 problems for each 100 vehicles, took third place in the category.

The Toyota Yaris T1 walked away with top honours in the entry-level passenger vehicle segment, with only 32 problems for each 100 vehicles.

It was also second in the overall vehicle rankings.

The Chevrolet Spark, with 86 problems for each 100 vehicles, and the Ford Ka, with 94 problems for each 100 vehicles, shared second place in the category.

"[This is] indeed an outstanding performance in the entry-level segment and customers in this segment can certainly purchase with peace of mind that they are getting outstanding quality product," said Rice.

BMW, with 68 problems for each 100 vehicles, and Mercedes-Benz, with 69 problems for each 100 vehicles, tied for first place in the best luxury passenger car brand category.

Volvo, with 108 problems for each 100 vehicles, took second place in this category.

Toyota was first in the best overall volume passenger car brand category, followed by Chevrolet in second place and Renault in third place.

First place in the best local passenger vehicle manufacturing plant category was awarded to BMW, with 67 problems for each 100 vehicles, and Mercedes-Benz, with 70 problems for each 100 vehicles.

Toyota came in second with 79 problems for each 100 vehicles.

Rice further noted the achievements of the light commercial vehicle (LCV) brands, saying that LCV drivers and owners could be confident that they would "enjoy top-level product quality".

Toyota, with 93 problems for each 100 vehicles, shared first place in the best local LCV manufacturing plant category with Isuzu/Opel, which recorded 94 problems for each 100 vehicles.

Mitsubishi was in second place.

In the best overall one-ton diesel LCV category, Toyota and Isuzu once again tied, with Nissan in second place.

Further, Toyota was first in the best overall one-ton petrol LCV category, followed by Isuzu in second place and Nissan in third place.

In addition, Opel and Toyota shared first place in the best overall LCV brand, while Isuzu was second.

REASONS FOR COMPLAINTS

Presenting the findings, Rice commented that squeaks and rattles, as well as electronically operated items were once again listed as the top reasons for complaints from consumers.

There had, however, been lower counts of mechanical and performance problems.

Synovate's research covered about 92% of the overall automotive market in South Africa, as a number of original equipment manufacturers like Hyundai, Tata, Daihatsu, Daewoo, Kia and a number of others did not participate in the research.


Edited by: Liezel Hill
© Reuse this Comment Guidelines
 
 
 
 
 
 
 
 
Other Video News
More
 
 
Latest News
Responding in writing to a recent Parliamentary question by the Democratic Alliance, Transport Minister Dipuo Peters has provided an update for each of the country’s 13 bus-rapid transport (BRT) systems, noting that each network is at a different stage of...
The South African Real Estate Investment Trust (SA Reit) Association has called on the Competition Commission to intervene in undesirable exclusivity clauses in retail leases that were allowing retailers to stifle market share. The association’s members, which...
ADAM HABIB University of Witwatersrand vice-chancellor and principal Adam Habib
The first of a series of 15 public debates exploring options for the implementation of the National Development Plan (NDP) was officially inaugurated at the University of the Witwatersrand (Wits) School of Governance this week. In association with the Oliver and...
More
 
 
Recent Research Reports
Real Economy Year Book 2014 (PDF Report)
This edition drills down into the performance and outlook for a variety of sectors, including automotive, construction, electricity, transport, steel, water, coal, gold, iron-ore and platinum.
Real Economy Insight: Automotive 2014 (PDF Report)
This four-page brief covers key developments in the automotive industry over the past 12 months, including an overview of South Africa’s automotive market, trade figures, production and the policies influencing the sector.
Real Economy Insight: Construction 2014 (PDF Report)
This five-page brief covers key developments in the construction industry over the past 12 months. It provides an overview of the sector and includes details of employment in the sector, infrastructure and municipal spending, as well as insight into companies’...
Real Economy Insight: Electricity 2014 (PDF Report)
This five-page brief covers key developments in the electricity industry over the past 12 months, including details of State-owned power utility Eskom’s generation activities, funding and tariffs, independent power producers and prospects for the sector.
Real Economy Insight: Road and Rail 2014 (PDF Report)
This six-page brief covers key developments in the road and rail industries over the past 12 months, including details of South Africa’s road and rail network and prospects for both sectors.
Real Economy Insight: Steel 2014 (PDF Report)
This four-page brief covers key developments in the steel industry over the past 12 months. It provides an overview of the global and South African steel and stainless steel markets, South Africa’s major steel producers and events that have shaped these markets.
 
 
 
 
 
This Week's Magazine
Multinational semiconductor chipmaker corporation Intel announced its national campaign to further acquire partners to drive its She Will Connect programme, an initiative that aims to expand digital literacy skills to young women in developing countries, further into...
South Africa's MeerKAT radio telescope array programme should get back on schedule within a few months. This assurance has been given by SKA South Africa (SKA SA) associate director: science and technology Prof Justin Jonas. Early last month, Science and Technology...
The Passenger Rail Agency of South Africa’s (PRASA’s) Metrorail service will remain a subsidised service following its current multibillion-rand rolling stock, station, depot and signalling upgrade programme. PRASA group CEO Lucky Montana has allayed fears that...
GARYN RAPSON Contaminated Land Provisions in the National Environmental Management: Waste Act No 59 of 2008 will open the door for court battles to determine who will be held liable for the remediation
The uncertainties around the remediation of affected areas as addressed in the Contaminated Land Provisions in the National Environmental Management: Waste Act No 59 of 2008 will possibly spark litigation and disputes between landowners and businesses, contractors...
South Africa is currently the largest component of the African Development Bank’s (AfDB’s) active portfolio in Southern Africa, comprising 62.5% of the bank’s $7.9-billion exposure to the 12-country region – the second largest beneficiary is Mauritius, which...
 
 
 
 
 
 
 
 
 
Alert Close
Embed Code Close
content
Research Reports Close
Research Reports are a product of the
Research Channel Africa. Reports can be bought individually or you can gain full access to all reports as part of a Research Channel Africa subscription.
Find Out More Buy Report
 
 
Close
Engineering News
Completely Re-Engineered
Experience it now. Click here
*website to launch in a few weeks