Apr 07, 2008
‘Fundamental shifts' on the cards for SA's e-government strategyBack
Johannesburg|Projects|Systems|Data Integration Systems|E-government|Online Banking|Systems|Department Of Public Service Administration|Gauteng Shared Services Centre|South African Government|Michael Jones|Michelle Williams|Information Technology
© Reuse this
Addressing delegates at the 2008 Gauteng Shared Services Centre e-government conference in Johannesburg on Monday, Department of Public Service Administration (DPSA) chief information officer Michelle Williams said the e-government strategy, as a concept, continued to hold "great promise", but it needed to be reworked, and brought back on track.
"The reality remained that most departments were still carrying our very manual processes and drowning in paperwork - for the most part everything is done manually and this is quite horrifying," she added.
She explained that it was not for lack of investment that government was struggling with inefficiencies. She also said that there was no lack of willingness from different departments to collaborate and cooperate, but rather that delays stemmed from procurement issues. Governance and complexity issues also needed to be addressed.
In her honest presentation, Williams stated that government could learn a lot from the private sector, and indicated that if one considered the advancements of online banking, for example, one could see how far behind government really was in its strategy and capability.
She confirmed that "some fundamental shifts" in the strategy would be taking place, and the new ‘next-generation e-government initiative' would be broken down into smaller manageable tasks.
Six services to enable and automate had been identified, with a citizen centred service delivery strategy, rather than a department centric strategy informing decisions. "We must take smaller steps and carry out catalytic projects," she said.
These six projects, with a ‘pro-poor slant' which could likely yield good results were: the application for an identity document, the application to register a birth, the foster child grant application, the old age pension application, the application for a maintenance order, and the application to give notice of death.
She added that the propensity to over promise and under deliver remained a challenge and was not something that the DPSA wished to do.
She added that the government, through the State Information Technology Agency (Sita) was looking to the private sector for assistance, as they could offer different types of skills and solutions. "Politicians are more interested in the benefits that the technology can bring to citizens than the technology itself," Williams added.
Private sector involvement would "allow the government departments to do what they do best and maintain a higher level of service", said SAP Business Objects solution manager for business intelligence Michael Jones.
Edited by: Mariaan Webb© Reuse this Comment Guidelines (150 word limit)
Other Video News
Updated 7 hours ago The pump prices of both grades of petrol and wholesale diesel, as well as the maximum retail prices of illuminating paraffin and liquefied petroleum gas (LPG), are set to decrease from September 3, the Department of Energy said on Friday. Petrol would drop by 67c/l,...
Updated 7 hours ago The amount owed to municipalities for services has continued to rise, reaching R94-billion by June, compared with the R93.3-billion recorded in December. Households still accounted for the bulk of the aggregate municipal consumer debts; however, this had declined...
Recent Research Reports
Road and Rail 2014: A review of South Africa's road and rail infrastructure (PDF report)
Creamer Media’s Road and Rail 2014 report examines South Africa’s road and rail transport system, with particular focus on the size and state of the country’s road and rail network, the funding and maintenance of these respective networks, and the push to move...
Real Economy Year Book 2014 (PDF Report)
This edition drills down into the performance and outlook for a variety of sectors, including automotive, construction, electricity, transport, steel, water, coal, gold, iron-ore and platinum.
Real Economy Insight: Automotive 2014 (PDF Report)
This four-page brief covers key developments in the automotive industry over the past 12 months, including an overview of South Africa’s automotive market, trade figures, production and the policies influencing the sector.
Real Economy Insight: Construction 2014 (PDF Report)
This five-page brief covers key developments in the construction industry over the past 12 months. It provides an overview of the sector and includes details of employment in the sector, infrastructure and municipal spending, as well as insight into companies’...
Real Economy Insight: Electricity 2014 (PDF Report)
This five-page brief covers key developments in the electricity industry over the past 12 months, including details of State-owned power utility Eskom’s generation activities, funding and tariffs, independent power producers and prospects for the sector.
Real Economy Insight: Road and Rail 2014 (PDF Report)
This six-page brief covers key developments in the road and rail industries over the past 12 months, including details of South Africa’s road and rail network and prospects for both sectors.
This Week's Magazine
South African State-owned defence industrial group Denel has announced its fourth consecutive year of profits. The group's results for the financial year 2013/2014 were recently announced at its head office in Centurion, south of Pretoria. Revenues grew by 17%, net...
There is little opportunity for JSE-listed infrastructure company Group Five to grow shareholder value in the domestic market, says CEO Mike Upton. He says value can still be found in the private sector, in the renewable and industrial power sector, as well as in...
The National Association of Automobile Manufacturers of South Africa (Naamsa) has announced the event dates of the 2015 Johannesburg International Motor Show (JIMS). The event will take place from October 14 to October 25, 2015, at the Johannesburg Expo Centre, Nasrec.
UK engineering support services provider Babcock is set to deliver the largest order of global truck manufacturer DAF’s truck tractors in Southern Africa to bulk carrier road-based logistics company Ngululu Bulk Carriers (NBC), with 133 trucks to be delivered in...
Digital radio communications in the African local government space can open up the world, but have many challenges to overcome, notes integration and migration of legacy radio communications infrastructure with digital mobile radio company Emcom Wireless head of...