Quick and convenient service support for your LG home entertainment and home appliances products

LG Electronics recently celebrated the opening of an Authorised Service Centre in Brackenfell, Western Cape. The centre shows how committed LG is to providing quality aftersales and repair services to its customers. Customers in the Cape Town and Western Cape areas can have their LG Home Entertainment and Home Appliance products serviced and repaired at the facility as a seamless and convenient alternative to visiting a store.

LG and its partners have opened this facility in its new location to ensure continued focus on customer satisfaction and enhanced customer experience by directly supporting consumers with service expertise and parts.

"At LG, we live by our service motto, ‘Care & Delight’. This motto showcases our commitment to providing the best possible service to our customers and surpassing their expectations,” said Mr Jayson Jeong, LG Electronics South Africa Service Director at the launch. “To this end, we understand that quality service does not begin and end at the point of purchase. Rather, we want to continuously prove to our customers that Life’s Good with LG by offering them premium service repairs with quality parts as efficiently as possible.”

The Authorised Service Centre is staffed by a dedicated team of expert on-site technicians who are familiar with LG’s innovative products and technology. Customers will have easy access to the centre and can expect quick diagnoses, updates, and turnaround times on LG Home Entertainment and Home Appliance products.

“The LG team is proud to offer our customers in Cape Town and the Western Cape the benefits of a team of technicians who understand LG technology in both the Home Entertainment and Home Appliances product ranges.  We are very excited about the opening of this Authorised Service Centre in its new location, and what it means for our customers,” said Mr Jinkook Kang, President of LG Electronics South Africa. “We always strive for improvement and over the last year we have enhanced our service offering through quicker turnaround time for specific categories and by expanding our service footprint.  Our service offering including product warranty, our dedicated Customer Service call centre and Authorised Service Centres such as this, offers our customers a convenient way to take advantage of LG technology, dedicated expert technicians and quality service parts.”

As a part of improving service turnaround times for customers, LG has introduced a new service promise offering 1 Hour Repairs, beginning with microwave ovens across the country.  Customers can bring their LG microwave for repairs to an Authorised Service Centre in Johannesburg, Cape Town or Durban and enjoy quick assessment and repairs.  Read more about an additional special offer running until 21 April 2023 on LG.com.  

“This Authorised Service Centre is part of LG's dedication to ensuring an enhanced experience for LG customers for Home Entertainment and Home Appliance products. We hope that LG customers in Cape Town and the Western Cape will take full advantage of this service solution, ensuring that they are comprehensively catered to throughout the whole product life cycle,” Mr Jinkook Kang continued.

The Service Centre is located Brackengate Business Park, Unit 17, The Cornerstone, London Circle, Brackenfell, Cape Town, 7560.  Customers can visit the Service Centre from Mondays to Fridays 08:00 to 17:00.  

Alternatively, LG customers can contact the national Service Centre on 0800 54 54 54 or via WhatsApp on +27 84 33 4455.