Interactive Intelligence Group Inc. global leader of cloud services for customer engagement, communications and collaboration, is hosting a free Web event titled, “Analyzing Contact Centers: The Ovum Perspective on Premise-Based vs. Cloud Deployment.”
 
This 60-minute Web event will be held Tuesday, June 14 at 11 a.m. Eastern.
 
This Web event is ideal for contact center managers, business operations managers, IT managers and anyone responsible for improving the customer experience.

Attendees will:
 

• Hear the latest comparisons between on-premises and cloud platform deployments.
• Understand how to evaluate the costs and benefits of deploying contact center technology for small to large companies with simple to complex technology footprints.
• Receive recommendations for approaching their company’s future contact center strategy. 

Webinar presenters will include Ovum Principal Analyst Keith Dawson, and Interactive Intelligence Senior Director of Strategic Consulting David Fuller.
 
“When business leaders consider on-premises versus cloud contact center platforms they need to examine a variety of factors, including deployment time, long-term benefits and the overall cost of the solution,” Fuller said. “This Web event will show contact centers how to evaluate relative costs and returns in different deployment scenarios. Attendees will leave knowing how to select a technology solution that will meet their unique customer engagement goals, and at a price tag they can afford.”
 
A Q&A will follow the presentation, during which presenters will answer live audience questions. Attendees will receive a copy of Ovum’s recently published report, “The Total Cost of Ownership of Cloud- and Premise-Based Contact Center Platforms,” which offers a five-year cost comparison analysis.
 
To register for this Web event, visit: www.inin.com