Interactive Intelligence to Host “5 in 5:
This article has been supplied as a media statement and is not written by Creamer Media. It may be available only for a limited time on this website.
Technologies that will Disrupt Customer Service by 2021” Web Event
Interactive to be joined by industry analyst Ian Jacobs to share five technology trends that will transform customer care over the next five years
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global leader of cloud services for customer engagement, communications and collaboration, is hosting a free Web event titled, “5 in 5: Technologies that will Disrupt Customer Service by 2021.”
This 60-minute web event, ideal for contact center managers, business operations managers and anyone responsible for improving the customer experience, will be held Tuesday, Oct. 25 at 11 a.m. Eastern time (EDT).
Interactive will be joined by Forrester Senior Analyst Ian Jacobs, who will give insights into the following five technology trends that will transform customer care over the next five years:
- Two-way video expanding within customer service.
- Augmented and virtual reality for sales and troubleshooting.
- Virtual assistants as next-generation self-service.
- Proliferation of messaging.
- Internet of Things and connected devices.
A Q&A will follow the presentation, during which presenters will answer live audience questions.
Attendees will receive a copy of Forrester’s recently published report, “Plan Now for Customer Service in 2021,” which highlights the service experiences and technologies that customers will expect in the next five years.
According to the report, “Although firms won’t feel the impact of these novel technologies for many years, savvy application development and delivery pros will start planning for them now. This gives them enough time to craft compelling business cases for investment and ample time to experiment with rapid-prototyped solutions.”1
Comments
Press Office
Announcements
What's On
Subscribe to improve your user experience...
Option 1 (equivalent of R125 a month):
Receive a weekly copy of Creamer Media's Engineering News & Mining Weekly magazine
(print copy for those in South Africa and e-magazine for those outside of South Africa)
Receive daily email newsletters
Access to full search results
Access archive of magazine back copies
Access to Projects in Progress
Access to ONE Research Report of your choice in PDF format
Option 2 (equivalent of R375 a month):
All benefits from Option 1
PLUS
Access to Creamer Media's Research Channel Africa for ALL Research Reports, in PDF format, on various industrial and mining sectors
including Electricity; Water; Energy Transition; Hydrogen; Roads, Rail and Ports; Coal; Gold; Platinum; Battery Metals; etc.
Already a subscriber?
Forgotten your password?
Receive weekly copy of Creamer Media's Engineering News & Mining Weekly magazine (print copy for those in South Africa and e-magazine for those outside of South Africa)
➕
Recieve daily email newsletters
➕
Access to full search results
➕
Access archive of magazine back copies
➕
Access to Projects in Progress
➕
Access to ONE Research Report of your choice in PDF format
RESEARCH CHANNEL AFRICA
R4500 (equivalent of R375 a month)
SUBSCRIBEAll benefits from Option 1
➕
Access to Creamer Media's Research Channel Africa for ALL Research Reports on various industrial and mining sectors, in PDF format, including on:
Electricity
➕
Water
➕
Energy Transition
➕
Hydrogen
➕
Roads, Rail and Ports
➕
Coal
➕
Gold
➕
Platinum
➕
Battery Metals
➕
etc.
Receive all benefits from Option 1 or Option 2 delivered to numerous people at your company
➕
Multiple User names and Passwords for simultaneous log-ins
➕
Intranet integration access to all in your organisation