Interactive Intelligence positioned as a Leader in eight consecutive reports
This article has been supplied as a media statement and is not written by Creamer Media. It may be available only for a limited time on this website.
Interactive Intelligence Group Inc., a global leader of cloud services for customer engagement, communications and collaboration, has been positioned as a Leader in the Gartner 2016 Magic Quadrant for Contact Centre Infrastructure, Worldwide1.
“This is our eighth consecutive time positioned as a Leader in the Gartner Magic Quadrant for Contact Centre Infrastructure, Worldwide,” said Dr. Donald Brown, Interactive Intelligence founder and CEO. “We believe this long-standing position reflects our progress toward our mission of becoming the world leader in the customer engagement market. With a 15 percent increase in revenues last year, a record number of new customers this past quarter, and traction of our latest cloud contact centre service exceeding even our own high expectations, we’re excited to continue accelerating the reinvention of the customer experience.”
According to Gartner, Leaders in this report are “high-viability vendors with broad portfolios, significant market share, broad geographic coverage, a clear vision of how contact centre needs will evolve, and a proven track record of delivering contact centre solutions. They are well-positioned with their current product portfolio and likely to continue delivering leading products. Leaders do not necessarily offer a best-of-breed solution for every customer requirement. However, overall, their products are strong and often have some exceptional capabilities. Additionally, these vendors provide solutions that present relatively low risk of deployment failure.”
The Gartner Magic Quadrant for Contact Centre Infrastructure, Worldwide report provides an analysis of vendors in the market based on their ability to execute and completeness of vision. The full report can be accessed at c3.inin.com
Interactive Intelligence is the only vendor to be positioned as a Leader in both the Gartner Magic Quadrant for Contact Centre Infrastructure, Worldwide, and the Gartner Magic Quadrant for Contact Centre as a Service, North America.2
“As the pace of change grows exponentially, we’ve positioned ourselves to give businesses the kind of flexible and innovative technology options they’ll need to be disruptors and avoid obsolescence,” Brown said. “So whether you elect to run your customer engagement technology on-premises, move to the cloud, or adopt some combination, we’ve got you covered.”
In 1997 Interactive Intelligence introduced its all-in-one IP communications software suite, Customer Interaction Centre™ (CIC), to deliver omnichannel applications minus the cost and complexity introduced by multipoint products. CIC can be deployed on-premises or as a private cloud solution.
Interactive Intelligence also offers PureCloud Engage®, a microservice-based cloud solution built atop Amazon Web Services delivering customer engagement, communications and collaboration functionality.
Comments
Press Office
Announcements
What's On
Subscribe to improve your user experience...
Option 1 (equivalent of R125 a month):
Receive a weekly copy of Creamer Media's Engineering News & Mining Weekly magazine
(print copy for those in South Africa and e-magazine for those outside of South Africa)
Receive daily email newsletters
Access to full search results
Access archive of magazine back copies
Access to Projects in Progress
Access to ONE Research Report of your choice in PDF format
Option 2 (equivalent of R375 a month):
All benefits from Option 1
PLUS
Access to Creamer Media's Research Channel Africa for ALL Research Reports, in PDF format, on various industrial and mining sectors
including Electricity; Water; Energy Transition; Hydrogen; Roads, Rail and Ports; Coal; Gold; Platinum; Battery Metals; etc.
Already a subscriber?
Forgotten your password?
Receive weekly copy of Creamer Media's Engineering News & Mining Weekly magazine (print copy for those in South Africa and e-magazine for those outside of South Africa)
➕
Recieve daily email newsletters
➕
Access to full search results
➕
Access archive of magazine back copies
➕
Access to Projects in Progress
➕
Access to ONE Research Report of your choice in PDF format
RESEARCH CHANNEL AFRICA
R4500 (equivalent of R375 a month)
SUBSCRIBEAll benefits from Option 1
➕
Access to Creamer Media's Research Channel Africa for ALL Research Reports on various industrial and mining sectors, in PDF format, including on:
Electricity
➕
Water
➕
Energy Transition
➕
Hydrogen
➕
Roads, Rail and Ports
➕
Coal
➕
Gold
➕
Platinum
➕
Battery Metals
➕
etc.
Receive all benefits from Option 1 or Option 2 delivered to numerous people at your company
➕
Multiple User names and Passwords for simultaneous log-ins
➕
Intranet integration access to all in your organisation