KwaZulu-Natal-based services provider EiS Engineering & Industrial Supplies has relocated its Pinetown branch to a new and improved R2.5-million facility.
The new 1 500 m2 facility is located on a recently acquired property, within walking distance from EiS’ former location.
EiS co-owners Gino da Silva and Celes da Silva says the company hopes that the bigger branch, which was officially opened in mid-May, will assist in doubling the branch’s turnover within the next year. The operation is managed by a shareholder of the branch Rajen Gounden.
Gino da Silva tells Engineering News that uptake at the new facility has been good since its opening and that turnover has already increased substantially.
He explains that the new facility’s layout and business approach is based on that of the company’s head office in Jacobs, KwaZulu-Natal, which has been successful for the past 24 years.
The new branch supplies a full range of fasteners and other related engineering products including pipes, paint and tools.
“We are service orientated and believe in the one-stop-shop concept that offers clients a minimum 95% service level. We understand that time is money and that clients cannot afford to go to different shops trying to find what they are looking for,” says Gino da Silva.
To further extend the company’s emphasis on providing adequate and effective services, it also owns in excess of 20 delivery motor vehicles and bikes to deliver products to clients within an hour from either one of its branches, given that delivery points are in the Durban area.
Currently, 28 staff members are employed at the new branch, with staff at the Jacobs head offices undertaking all administrative duties on behalf of the Pinetown branch.
At both EiS’ branches, the company employs fully qualified technical consultants with relevant product and industry experience, who act as product representatives and advise customers.
“The benefit of this is that the customer can consult with a person who knows the products and who has worked with them,” the co-owners add.
Targeting the smaller services sector, EiS is an appointed and approved distributor for major engineering brands, such as industrial gas and welding products group African Oxygen, power tool manufacturing and distribution company Metabo and Japanese high-technology equipment specialists Hitachi.
The new branch carries between 10 000 and 15 000 stock items at all times.
“We normally carry the amount of stock that we sell on a monthly basis, but we can source and supply any quantity of product at any point in time and we import depending on the client’s requirements.”
Gino da Silva says the local and international fasteners industry is still recovering following the international economic downturn between 2008 and 2010. This has resulted in fasteners and related tool production volumes slowing down.
Further, he adds that competition among fasteners suppliers has intensified owing to an increase in the number of suppliers and a decrease in the local customer base and demand as a result of the financial crisis.
“That is why we have turned our focus to saving costs by improving our efficiency and productivity in terms of service delivery.”