http://www.engineeringnews.co.za
  SEARCH
Login
R/€ = 13.69Change: -0.05
R/$ = 12.32Change: -0.01
Au 1168.78 $/ozChange: -0.02
Pt 1083.00 $/ozChange: 1.00
 
 
Note: Search is limited to the most recent 250 articles. Set date range to access earlier articles.
Where? With... When?








Start
 
End
 
 
And must exclude these words...
Close Main Search
Close Main Login
My Profile News Alerts Newsletters Logout Close Main Profile
 
Agriculture   Automotive   Chemicals   Competition Policy   Construction   Defence   Economy   Electricity   Energy   Environment   ICT   Metals   Mining   Science and Technology   Services   Trade   Transport & Logistics   Water  
What's On Press Office Tenders Suppliers Directory Research Jobs Announcements Letters Contact Us
 
 
 
RSS Feed
Article   Comments   Other News   Research   Magazine  
 
 
Aug 31, 2012

Gas supplier launches online LPG locator

Back
Engineering|Africa|Afrox|Gas|Petroleum|System|Africa|South Africa|Liquefied Petroleum Gas|Local Retailer|Product|Retail Outlet|Service|Services|Web-based Information Service|Brett Sauerman|Infrastructure|Johan Schoeman
Engineering|Africa|Afrox|Gas|Petroleum|System|Africa||Service|Services||Infrastructure|
engineering|africa-company|afrox|gas|petroleum|system|africa|south-africa|liquefied-petroleum-gas|local-retailer|product|retail-outlet|service|services|web-based-information-service|brett-sauerman|infrastructure|johan-schoeman
© Reuse this



To ease customer frustration this winter, JSE-listed African Oxygen (Afrox) developed the Handigas availability checker – a Web-based information service that allows customers to confirm product availability at their local Afrox Gas & Gear outlets.

Last year’s significant liquefied petroleum gas (LPG) supply shortage did little to increase customer satisfaction with LPG marketers and producers such as Afrox. “It was more frustrating than anything else for customers to arrive at their local retailer, only to discover there was no gas available at that specific store,” says Afrox customer self-service manager Brett Sauerman.

In response to customer frustration, Afrox designed and developed an interface for the availability checker. After running the system internally for two months to confirm its efficacy, Afrox officially activated the service in May.

The Handigas availability checker was designed in-house by the Afrox information services team, by using a combination of existing infrastructure, services and skills in delivering a useful service to its customers.

The locator provides confirmation of stock availability at any Afrox retail outlet. When a user selects his or her province, city and preferred cylinder size, the service provides information about the nearest outlet and stock availability, as well as the phone number and physical location of the store.

“In cases where a particular outlet may be difficult to locate, the service assists in providing directions and a map,” says Sauerman. He adds, however, that the service is strictly information-based and does not contain an ordering service.

The availability checker provides information on the full range of Afrox Handigas cylinders, including the 9 kg, 14 kg and 48 kg cylinders.

Sauerman adds that the service also enables customers to contact Afrox and communicate their supply issues. “While the service does not allow customers to buy or reserve stock online, it does facilitate the process of finding Handigas stock in South Africa,” he says.

Challenges

The Afrox team’s greatest challenge in developing the locator was deciding which platform would be best to launch the service on, says Sauerman. The team debated using the Internet, taking into consideration that they will not able to reach customers who do not have Internet access.

Ultimately, Afrox decided to proceed with this platform. This was encouraged by the perceived steady growth in Inter-net accessibility and because the company will, at the very least, limit any inconvenience to customers who do have access to the Web.

Market Acceptance

While the availability checker is still relatively new to the market, website statistics reveal a spike in the number of Web users that visited the interface between June 22 and June 29. Statistics have also indicated that 90% of these Web users were new visitors.

Sales numbers correlated with the increase in site visits and Sauerman confirmed that sales increased during the cold spells in June.

He believes the newly implemented service improved Afrox’s standard of customer communication and adds that the overall sales improvement can also be attributed to the addi- tional measures taken in increasing the availability of stock.

“This year, we have bolstered local supply with imports to ensure the availability of Afrox gas during winter. “Also, we were able to provide enough cylinders this year,” he says.

Business process manager Johan Schoeman says Afrox will continue to move with the natural progression of technology, adding that the technical team will investigate the possibility of turning the Handigas availability checker into an application for smartphones and tablets.

Sauerman concurs, adding that the positive response from Afrox customers is a clear indication that there is a need to expand on this platform. He assures Engineering News that the technical team will respond accordingly.

Edited by: Chanel de Bruyn
Creamer Media Senior Deputy Editor Online
© Reuse this Comment Guidelines (150 word limit)
 
 
 
 
 
 
 
 
Other Oil and Gas News
Updated 7 hours ago South Africa’s second-largest oil refinery, Engen Refinery (Enref), is set to undergo a three-day planned maintenance outage from July 9 as part of an ongoing maintenance programme to ensure that the facility, which delivers a significant portion of South Africa’s...
Pan-African multinational energy corporation Oando has appointed Dr Tanimu Yakubu Muhammad to its board, effective immediately, following the resignation of nonexecutive director Nana Appiah-Korang. Appiah-Korang tendered her resignation owing to increasing demands...
Article contains comments
Strong economic growth in Mozambique is supported by major investments in the coal mining and natural gas sectors but stricter control over state-run firms is necessary, the International Monetary Fund said on Thursday. "Mozambique's continued strong growth...
More
 
 
Latest News
Updated 7 hours ago An end to wage negotiations within the local government sector could be in sight as a conciliator’s proposal, setting out a number of settlement suggestions to resolve the deadlock, was expected on Monday. The Independent Municipal and Allied Trade Union (Imatu)...
Updated 7 hours ago Development financier Eastern Cape Development Corporation (ECDC) executive Noludwe Ncokazi on Friday said the organisation had the “huge responsibility of ensuring business continuity”, following the resignation of ECDC subsidiary Automotive Industry Development...
Updated 7 hours ago South Africa’s second-largest oil refinery, Engen Refinery (Enref), is set to undergo a three-day planned maintenance outage from July 9 as part of an ongoing maintenance programme to ensure that the facility, which delivers a significant portion of South Africa’s...
More
 
 
Recent Research Reports
Real Economy Year Book 2015 (PDF Report)
There are very few beacons of hope on South Africa’s economic horizon. Economic growth is weak, unemployment is rising, electricity supply is insufficient to meet demand and/or spur growth, with poor prospects for many of the commodities mined and exported. However,...
Real Economy Insight: Automotive 2015 (PDF Report)
Creamer Media’s Real Economy Year Book comprises separate reports under the banner Real Economy Insight and investigates key developments in the automotive, construction, electricity, road and rail, steel, water, gold, iron-ore and platinum sectors.
Real Economy Insight: Water 2015 (PDF Report)
Creamer Media’s Real Economy Year Book has been divided into individual reports under the banner Real Economy Insight and investigates key developments in the automotive, construction, electricity, road and rail, steel, water, coal, gold, iron-ore and platinum sectors.
Real Economy Insight: Construction 2015 (PDF Report)
Creamer Media’s Real Economy Year Book has been divided into individual reports under the banner Real Economy Insight and investigates key developments in the automotive, construction, electricity, road and rail, steel, water, coal, gold, iron-ore and platinum sectors.
Real Economy Insight: Electricity 2015 (PDF Report)
Creamer Media’s Real Economy Year Book has been divided into individual reports under the banner Real Economy Insight and investigates key developments in the automotive, construction, electricity, road and rail, steel, water, coal, gold, iron-ore and platinum sectors.
Real Economy Insight: Road and Rail 2015 (PDF Report)
Creamer Media’s Real Economy Year Book has been divided into individual reports under the banner Real Economy Insight and investigates key developments in the automotive, construction, electricity, road and rail, steel, water, coal, gold, iron-ore and platinum sectors.
 
 
 
 
 
This Week's Magazine
NHLANHLA NENE The main constraints to economic growth are domestic
Finance Minister Nhlanhla Nene earlier this month stated that, while South Africa’s 2015 economic growth target of 2% was achievable, it was not enough to deliver the tax revenue needed to combat the country’s challenges.
The World Steel Association has published the 2015 edition of the World Steel in Figures report, which shows an increase in steel production as well as provides an overview of steel industry activities from crude steel production to apparent steel use.
The 25-year master plan for Gauteng’s Aerotropolis project will go through a process of approval and adoption during June and July, says Aerotroplis project manager Jack van der Merwe. “We are also in the process of putting together a special purpose vehicle (SPV) to...
SOLAR PANELS The existing buildings in the Coega Industrial Development Zone lent themselves well to rooftop solar panel installations
The Coega Development Corporation (CDC) plans to fit 15 of its buildings, totalling 127 000 m2 of roof space, in the Coega Industrial Development Zone (IDZ), in the Eastern Cape, with solar panels.
The Supreme Court of Appeal’s (SCA’s) November 2014 judgment, ordering steel producer ArcelorMittal South Africa (AMSA) to hand over the 2003 Environmental Master Plan for its Vanderbijlpark steel plant to environmental pressure groups, confirmed the right of civil...
 
 
 
 
 
 
 
 
 
Alert Close
Embed Code Close
content
Research Reports Close
Research Reports are a product of the
Research Channel Africa. Reports can be bought individually or you can gain full access to all reports as part of a Research Channel Africa subscription.
Find Out More Buy Report
 
 
Close
Engineering News
Completely Re-Engineered
Experience it now. Click here
*website to launch in a few weeks
Subscribe Now for $96 Close
Subscribe Now for $96