Nov 26, 2010
Fifty-one years of service to the Southern African marketBack
Dubai|DURBAN|Johannesburg|Natal|Port Elizabeth|Pretoria|AMD|Business Growth|Dow AgroSciences South Africa|Dow Automotive|Dow Chemicals Company|Dow Europe|Dow Health Services|Dow Southern Africa|Dow Water & Process Solutions|Education|Essex Specialty Products|Gurit-Essex|Polyurethanes & Epoxies|Providing Innovative Technologies|Quality Assessment Systems|Renewable Energy|Rohm & Haas|Southern Africa|Africa|Europe|Botswana|Ethiopia|Ghana|Malawi|Namibia|Nigeria|South Africa|Tanzania|Zambia|Zimbabwe|Canelands Manufacturing Plant|Percy Fitzpatrick Institute Of Ornithology|University Of Cape Town|Agricultural Chemical|Agricultural Chemicals|Applicable Technologies|Appropriate Technology|Carrier Fluid|Chemical|Chemical Health|Chemical Industry|Chemicals|Chemicals Processing|Consumer Water Applications|Continuous And Chemical-free Process|Crop Protection Products|Distributor Networks|Electronics|Energy|Food|Food Security|Health Services|Healthcare|Manufacturing Plant|Manufacturing Plants|Manufacturing Presence|Mining|Nonregenerative Applications|Oxide-based Technology|Pharmaceuticals|Plastics|Plastics Businesses|Polyol Systems|Potable Water Applications|Renewable Energy Generation|Spectrum Water Treatment Applications|Technology-based Products|Titanium-based Arsenic Removal Media|Transportation|Bill Cullen|Catherine Baase|Dave Govender|David Chessman|Garth Le Fleur|Linda Kruger|Marena Stewart|Murray Coombes|Peter Cable|Rob Judd|Sazi Lutseke|Susan Cole|Wolff Cellulosics|Waste Waters|Water|Far East|Middle East|Sub-Saharan Africa|Appropriate Technology|BIOFUELS|Biotechnology|Enabling Component Technologies|Oxide-based Technology
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Dow Southern Africa is part of the global Dow Chemicals Company, which has a presence in 160 countries. Dow is renowned for its diversified industry-leading portfolio of specialty chemical, advanced materials, agrosciences and plastics businesses.
The company delivers a broad range of technology-based products and solutions to customers globally and in high-growth sectors such as electronics, water, energy, coatings and agriculture.
Dow in South Africa and Africa, through its major distributor networks and regional offices, offers a wide range of products, including polyol systems, specialty chemicals and agricultural chemicals. The company manufactures products covering a variety of markets that are critical to human progress, including food, transportation, health and medicine, personal and home care, and building and construction, besides others.
Dow Southern Africa MD Sazi Lutseke tells Engineering News: "Dow Southern Africa forms part of the global Dow Europe, Middle East and Africa region. Emerging geographic countries contribute 32% to the company's overall profit. We believe, owing to our long-standing presence in South Africa and Africa, we are well positioned to not only enhance our current business relationships but to also establish and develop new partnerships as the opportunities are presented.
"Further, Dow is aware of the societal needs that go hand in hand with business generation and we have undertaken research through our parent company, the results of which enable Dow to contribute to society ,as well as continuing to grow a successful business base.
"Dow is focusing on building business through four emerging social and economic trends (megatrends) that represent not only societal needs, but also present business opportunities. These four megatrends are infrastructure and transportation, energy, consumerism and health and nutrition. These megatrends are at the forefront of challenges that Africa faces.
"Dow's research and development will now focus on fulfilling some of the societal needs of the four ‘megatrends'. The challenges that are now facing African countries will be dealt with by our port-folios that we have under these megatrends.
Dow has a strong presence in South Africa through a number of businesses. The most technologically driven products or portfolios that we have fall under market-facing businesses. The acquisition of Rohm & Haas, in April 2009, has added to our portfolio, that includes agricultural chemical business Dow AgroSciences, and we have grouped the former Rohm & Haas entities under our Advanced Material Division. The acquisition of Rohm & Haas makes Dow Chemicals the largest specialty company worldwide.
Apart from Dow AgroSciences, some of the businesses that have a presence in South Africa, including those from the Advanced Material Division include:
"Dow has three manufacturing plants in South Africa, of which two are for Dow AgroSciences, at Canelands and at Sasolburg and one for Dow Coating Materials in New Germany." says Lutseke.
Focused on Providing Innovative Technologies
The Dow portfolio of products and technologies meets the needs of African countries. In the agricultural sector, their new innovative products help farmers meet the stringent European Union standards, ensuring an environmentally safe product for use on agricultural produce and in farming operations. Dow already offers solutions to water pollution and acid mine drainage (AMD) challenges, issues currently topical locally. The company also believes that the issue of food security is of a pressing concern and offers safe technologies that can assist those involved in this essential activity.
Lutseke says: "We have a professional team at Dow in South Africa. We believe in integrity and respect for people, with a commitment to diversity and inclusion leadership development is evident across all levels of employees. We put safety first above everything else: safety for our
"We are committed to our continued presence in South Africa, and we have the appropriate technology to offer not only private sector customers but also to government, such as improvements to basic infrastructure projects. We have won numerous global awards for safety, and our Canelands manufacturing plant, has achieved a three-year no-spill-over-50 kgs recognition award recently.
"We invest heavily in the skills development of our employees, through training and global experience opportunities. Our main responsibility is to engage with people, who are the right people with the right skills to conduct Dow's business professionally. Therefore, with the right products, technologies and people, we believe that we can contribute to the growth of African countries societally, commercially and in a safe and environment- friendly way," concluded Lutseke.
Health, Safety of Employees the Community and Environment Paramount
Dow Chemicals places a strong emphasis on the wellbeing of its employees and community, by participating in and implementing global programmes within South Africa and sub-Saharan Africa and, dditionally, by researching and monitoring social and productive performance issues locally and tailoring them for the said environment.
In line with Dow's health and safety policy, the South African and sub-Saharan African operations also ensure that products and operations meet local government requirements or international standards, whichever is the more stringent in terms of the safety of the environment. Protecting the environment is key to Dow's policy, which believes that there is only one planet with limited resources, and therefore Dow Chemicals is active, with hundreds of global and local partners, to ensure that the company deals with today's complex environmental challenges and enhances the lifestyle and surrounds of its key players, internally and externally.
Dow subscribes locally and internationally to the chemical industry's Responsible Care programme, and as such developed a global health strategy that embraces best practice in caring for employees, dependants and surrounding communities.
Europe, Middle East and Africa health services geographic leader Dr Murray Coombes says: "The backbone of the Dow's chemical health and safety programmes ensures the well being of our staff, through assessing and implementing sustainable and appropriate occupational health procedures.
"And to those outside the company's employer base, this is achieved through a broad and extensive Human Element campaign, such as reaching out to the local communities offering health support to HIV/Aids affected communities and providing education on water, primary healthcare and nutrition, besides many other initiatives. We are constantly involved in research in the fields of epidemiology expertise and assistance, toxicology research, industrial and occupational health and procedures for implementation, as well as progressive health promotion campaigns".
Dow combines the power of science and technology with the human element to passionately innovate what is essential to human progress. The company connects chemistry and innovation with the principles of sustainability to help deal with many of the world's most challenging problems such as the need for clean water, renewable energy generation and conservation, and increasing agricultural productivity.
Two Women Who Made a Difference
Erwee spearheaded Dow's involvement in one of South Africa's most pressing social/health issue-HIV/Aids-by facilitating a partnership between Dow and a not-for-profit organisation Rehoboth to construct a Dow Home for the children of Rehoboth Village. This Dow Home gives children, many of whom are orphaned or abandoned through HIV/Aids in the family or through contracting the virus themselves, a place to live in a supportive environment with a house mother. The Dow House houses four children and it is assisted by volunteers and with finances from Dow Chemicals.
Other areas that Erwee has focused on include the savannas and grasslands, in the Klaserie Private Nature Reserve, for the protection of the Ground Hornbills. The company currently works with the Percy Fitzpatrick Institute of Ornithology at the University of Cape Town on the hornbill conservation effort. Dow AgroSciences also contributes to the conservation effort through the development of innovative crop protection products, which have less impact on the Ground Hornbills and other wildlife.
Erwee says:"Dow's Human Element campaign, has empowered and encouraged me to further strive in reaching the communities that are close and important to the company. To assist others to develop and grow and reach their potential is one of the most rewarding activities a fellow human being can participate in. Involvement in the conservation of our natural habitat is another such challenge that I find stimulating and satisfying".
In 2008, administrator and health promotion site contact Linda Kruger won the Dow Making the Difference award. The award, presented to Kruger by Dow Southern Africa leader Sazi Lutseke on behalf of Dow Health Services director Catherine Baase, was in recognition of Kruger's contribution to making a difference in the lives of other people. Baase said: "One of the greatest privileges in life is to have an opportunity in our work to take action that really makes a significant difference in the lives of others, and Kruger has accomplished this through her insight, personal caring and motivation".
Kruger has been involved in organising employee get-togethers, individual counselling, health promotion, support groups and charitable fund raising events. She has highlighted to her colleagues the need for balance between work and life, and through her ‘walking the talk' has lifted staff morale over the years.
Lutseke said: "Linda works tirelessly, endlessly, and with great enthusiasm. She is a woman of great commitment and social responsibility. She deserves this award."
These are just two South African examples of how Dow's employees
Water and Process Solutions
Dow Water & Process Solutions, which falls under this division, offers world-class brands and enabling component technologies designed to advance the science of water purification around the world, including seawater desalination, contaminant removal and water reuse.
Dow Water & Process Solutions provides membranes and ion-exchange resins that are used for the full spectrum water treatment applications. Their products are used in the purification of foods, pharmaceuticals, catalysis, biodiesel, mining, purification of wastes and other applications.
Dow Water & Process Solutions commercial manager for Southern Africa, Peter Cable says: "The acquisition of Rohm & Haas makes Dow Chemicals the global leader in the supply of technologies and solutions suited to water treatment and chemicals processing. This encompasses the food, sugar, water, nutrition, petrochemicals and biodiesel industries. We provide a solution- based offering from procurement, design, troubleshooting, after-sales service and training, whether accredited or customer-based training. In short, we offer the complete turnkey offering tailor made to suit our customer needs".
Dow Water & Process Solutions has been active in the power industry for over 40 years and has established close relationships with South African and sub-Saharan Africa players through their supply of all ion-exchange resins for the water treatment at various stages in power plant. Dow is the leading player in this sector and the only global company to offer the complete suite of applicable technologies and products in the world.
Dow Water & Process Solutions offers high-quality products. These include:
• Adsorbsia GTO - A titanium-based arsenic removal media, in a granular titanium oxide. This unique media is designed for nonregenerative applications. The inherently high adsorptive capacity of Dow's titanium oxide-based technology has been formulated into a mechanically stable granulation suitable for use in a broad range of potable water applications.
• Dow Electrodeionisation - A continuous and chemical-free process of removing ionised and ionisable species from feed water using dc power.
• Dow Ultrafiltration (UF) - A pressure-driven membrane separation process that separates particulate matter from soluble components in the carrier fluid. The unique feature of the DOW UF modules is their "outside/in" operation, allowing the treatment of high-turbidity waters.
• The FilmTec reverse osmosis Membranes: - The FilmTec reverse osmosis (RO) and nanofiltration elements are solutions for industrial, municipal, commercial and consumer water applications. These elements offer high rejection of dissolved solids and organics and operate very efficiently at lower pressures. FilmTec elements also provide excellent structural stability with guaranteed quality and reliability. Extensive installation of FilmTec membranes in seawater desalination plants around the globe bear proof to its quality and excellence.
• Ion-exchange resins and Reverse Osmosis Membranes - The Dowex, Amberlite, Amberjet, Ambersep, Ambersorb, Amberchrom, Duolite and Imac ion-exchange resins and the Filmtec RO membranes are just some of the most familiar product brand names. Further to water treatment applications, ion-exchange resins can be used in many different
• Water Softeners - For water softeners, Dowex, Amberlite, and Amberjet ion-exchange resins can be used in home softeners to remove hardness from drinking water, eliminating soap scum, iron discoloration and calcium carbonate scaling.
Dow is assisting industries to turn their wastewater streams into a valuable resource through the specific removal of pollutants and treatment of wastewater to high-purity standards for reuse in industrial processes, boilers, cooling or utilities. Further, municipalities are able to protect their communities from the hazards of contaminated water by improving the quality of the water discharged, which reduces the need to tap freshwater resources.
Dow's treated wastewater is being reused in such applications as indu industrial processes, agricultural and landscape irrigation, toilet flushing, gardening and ground water.
Cable continues: "We have a highly professional and technically qualified team who can advise customers on the applications of products and resulting new technologies. For example, the application of R-I-P (Resin-In-Pulp) for uranium, gold and base metal recovery from pulp, eliminates the need for costly CCD systems.
"Another example, is desalination, a crucial area of activity in South Africa, where drinking water is produced fromsea water and grey waters.
"Another example, is the treatment of acid mine water. Dow has the technology to treat these contaminated waste waters with the resultant spin-off in producing clean drinking water, as well as agricultural fertilisers and other chemicals".
Dow Water & Process Solutions sees great market opportunities within South Africa and sub-Saharan Africa, and the recent Rohm & Haas acquisition has added a new dimension to the Dow range of solutions, which the company believes will stand them in good stead in an ever expanding market place.
He adds: "The potential for growth in the minerals and water sectors in this region is significant. We are well placed to service this region with distributors in place in Nigeria, Ghana, Zambia, Zimbabwe, Botswana, Namibia, Tanzania, Malawi and Ethiopia. At any given time, we have an extensive local, countrywide stock holding of ion-exchange resins and membranes for all applications.
"We are privileged to have Jaco Bester as the business account manager for ion-exchange and catalysts and business account manager: membranes Susan Cole. The company reports that its website www.dowwaterandprocess.com has many unique customer-specific features with a user-friendly answer centre."
Basic and Performance Chemicals
Dow Basic Chemicals provides vital, low-cost feedstocks, such as chlorine and ethylene oxide, to Dow's performance business, including Dow AgroSciences, Polyurethanes & Epoxies. The company also offers caustic soda merchant sales, methylene chloride, vinyl chloride monomer and other materials, which are essential to a large variety of industries such as agriculture, food, packaging, personal care, building and construction, electronics, water treatment, coatings, adhesives, oil and gas, aircraft, automotive, pharmaceuticals, paper and textiles.
Chemicals, Polyurethanes & Epoxies manager Marena Stewart says: "We are the world's largest chlorinated organics producer, and the only producer operating on three continents, which makes us the largest supplier of these products, as well as chlorinated intermediates. These are used in aerosol products formulation, the chemicals processing industry, coatings and adhesives formulation, dry cleaning, fluorocarbons production (CFC, HCFC, HFC), metal cleaning and degreasing, paint formulation and stripping, pharmaceuticals manufacturing and polyurethane foam production".
Chlorinated solvents are used as an effective solution on many applications. Offering technical advantages and nonflammability at most end-use conditions. There is no economical substitute matching the Dow enhanced properties, the company believes.
Marena adds: "In South Africa, we are one the preferred suppliers of performance products such as polyurethanes, epoxies, amines, oxygenated solvents, performance monomers, polyglycols, surfactants and fluids, which all have their dedicated business groups within Dow".
Polyurethanes, with three business subgroups covering Dow Isocyanates, Dow Polyols and Propylene Oxide/Propylene Glycol, are used in the following sectors: adhesives and sealants; agriculture; appliances; automotive; building and construction; chemical processing;
Dow is the largest producer of epoxy resins and intermediates globally, as well as being the most feedstock-integrated epoxy producer. This enables Dow to offer cost advantages to customers and ensure reliable product and service delivery within their South African customer base. Their epoxy resins are used in sectors such as civil engineering, composites, electrical castings, electrical laminates, electronics and a variety of industrial coatings. Dow Amines are used in: adhesives; asphalt additives; bleach activation; cement; chelating agents; coatings;
Dow offers the broadest of product lines, to the paint and coatings and cleaning industries, through their oxygenated solvents offerings. These are also applied in cosmetics and personal care products; adhesives, household and institutional products, pharmaceuticals, fuel and lube additives, as well as the traditional agricultural and chemicals industries.
Dow also offers performance monomers and in South Africa the company currently offers butyl acrylate, 2 EHA and vinylacetate monomers, as well as polyglycols, surfactants and fluids.
"What we offer our customers, is a reputable range of quality products and a reliable source of supply. Our team gives a professional service backed by professional technical know-how. We have ridden the economic recession successfully and believe our success is based on customer and market knowledge and product expertise. While there is competition from the Far East, I believe our presence in the South African and the sub-Saharan region makes us a stable option that poses no question about our ability to assess, deliver and execute our obligations to the highest of standards".
Dow Supply Chain Operations
Supply chain leader for Africa Dave Govender highlights the importance that logistics plays in the day-to-day operations of Dow. He says: "The supply chain processes at Dow assures supply and delivery results to Dow's customers and our own operations. We aim to be a low-cost and reliable supplier and to partner with external vendors to ensure the synchronous flow of materials and information through our manufacturing plants, warehouses and terminals to our customers. The process assures that business and operational supply chain requirements are met to achieve the optimum balance of safety and compliance, customer service, total cost to serve, value creation and business growth".
There are low cost to serve value-added benefits to the customer in terms of product offerings and logistics solutions. The company has a large number of local bulk tanks for key products, which are readily available as demand requires.
Dow has an unwavering commitment to environment, health and safety standards assuring customers of superior compliance standards-both Dow and statutory compliances. Their logistics service providers have significant expertise and experience in the chemicals industry.
The company is International Standards Organisation and Safety and Quality Assessment Systems audited and certified, which is a minimum requirement for Dow in South Africa.
Govender adds: "Partnerships with key service providers and customers
"Challenges are the norm in logistics and we work closely with global and local partners to ensure we stay connected and can respond to changing dynamics across South Africa. We also reinforce our ethic of ‘safety first' by continuous and ongoing
"Dow Logistics use the latest management systems and processes to reduce costs, eliminate rework and improve productivity, and is a Six Sigma recognised operation. We conform to International Trade Operations and Compliance regulations. Further, we use the Dow Supply Chain Academy, which is a comprehensive, Internet-based learning management system, containing about 400 self-study courses, webcasts, and virtual access to textbook references and publications, all on integrated supply chain topics, as well as other educational options.
"Dow provides a professional customer experience by delivering differentiated supply chain operational services, which meet the requirements of the paying customer as defined by the client business. Effective supply chain solutions make business sense and adds value to both Dow and the customer. All of this is underpinned by ensuring an absolute commitment to upholding the environment, health and safety standards and full compliance wherever we operate," concludes Govender.
Dow AgroSciences South Africa
Dow AgroSciences accounts for about 7% of global sales, and is responsible for the development and manufacture of a large range of insecticides, such as Dursban, herbicides, such as Mamba DMA/Max and fungicides, such as Dithane. There are two manufacturing
Dow AgroSciences South Africa's head office is located in Pretoria, with a sales office in Paarl, in the Cape, and a warehouse facility at Chloorkop, in Johannesburg.
Dow AgroSciences commercial manager for the Southern Africa region Bill Cullen, who also manages marketing, sales, technical support, logistics, distribution and people resources, says: "The Canelands site in Durban is used for the production, formulation and packaging
"Our Pretoria office functions also as a sales office for the northern region of the country and is the research and development centre for Dow AgroSciences, servicing South Africa, as well as all other Southern and East African countries. The Paarl office is also the sales office
"We endeavour to build a sustainable business and create growth opportunities and maintain a top-three Ag Chem Company position in South Africa, as I believe it is important for Dow Agro-Sciences to exert a strong influence on the local market.
"It has been a positive factor that the changing South African agrochemicals environment has seen reduced import control and permits, an increase in generic products, price competition,
Dow AgroSciences as a manufacturer, formulator and distributor of crop chemicals, which include mainly insecticides, herbicides, fungicides, soil and industrial fumigants and specialty products, has implemented technology, knowledge, know-how and tackles environmental and health issues to the benefit of all stakeholders involved. This includes Dow AgroSciences South Africa committing itself to logistics management and systems, which comprise the control of physical movement of products from factory to distributors and to render an ongoing professional service.
Cullen adds: "At Dow, we offer innovative technologically and advanced products and solutions for important pests, diseases and vegetation issues. We care about our customers, and are therefore committed to ensure that our succession planning is successful, in order for a smooth flow ofexpertise to continue to our customers. While there is competition, we are committed to staying ahead of our competitors, because we believe that what we offer is high-quality products and technology with superb backup and a team that delivers on our promise to customers."
Dow AgroSciences site leader Garth Le Fleur is responsible for the management of the Canelands and Sasolburg sites. He believes that Dow AgroSciences strength and competitive edge is being the biggest producer of tebuthiuron worldwide, which is supported by a strongly technically efficient and professional staff.
Le Fleur says: "Safety is important to Dow AgroSciences, not only on the Canelands and Sasolburg sites, but across all operations. Environment, health and safety must be a value by which we live, and our safety record at both Dow AgroSciences sites is a testament to this.
"The challenges at Dow AgroSciences is the need for more cleaner fuels. Sugar cane is one of our major industries that we supply. Our main products are herbicides, which are used to eliminate weeds in many crops, but particularly our active ingredient tebuthiuron is used on broad-leaf weeds in the sugar cane industry. We expect a growth in this
"Dow Chemical is the biggest chemicals company in the world, and as a wholly-owned subsidiary is able to offer products that have active ingredients that have been produced by Dow AgroSciences South Africa. Dow AgroSciences South Africa produces quality products safely and responsibly for both the local and the export markets," Le Fleur says.
The organisation was formed as a business group of Dow Chemical Company, in 1988, and in 1999, was named as an industry-focused business unit. Simultaneously, Essex Specialty Products, a wholly owned subsidiary of TDCC, was also integrated into the Dow Automotive organisation.
In January 2001, Dow Automotive acquired German-based Gurit-Essex and its business groups, which like Essex and its other global affiliates, has served the automotive industry since 1960.
Automotive Products sub-Saharan Africa sales and commercial director Rob Judd comments: "Materials science expertise and a broad range of technical capabilities allow Dow Automotive to deliver innovative solutions to its global customers. Our advanced engineering
"Dow prides itself on superior customer experience in sales and service, and keeps at least a six-week stock level at its warehouse, and ensures that it receives a full stock replenishment every three months. We engage with our customers on a more-than-regular basis, and this is one factor, in addition to our price competitiveness, that makes us the first choice of supply in our industry," says Judd.
Dow Automotive's engineering capabilities include design concepts and evaluation, modularisation, computer-aided design/computer-aided engineering, finite element analysis, design optimisation through tool and prototype development, processing methodology selection and mould-filling analysis, occupant safety testing and comprehensive application knowledge. Dow Automotive partners with independent laboratories and customer proving grounds to further evaluate the impact of materials, components and systems in simulated and actual driving conditions
The company provides technology and materials-enabled solutions for automotive interior, exterior, power train, vehicle structural enhancement, acoustic management, and emissions control and after-market applications.
"We also globally source glass bonding systems, structural adhesives, reinforcing composites, sealer systems, acoustical damping systems, acoustical/structural foams and components, injection-moulded cabin-side barriers, emission control devices and a variety of injection-moulded under-the-hood engine covers and noise shields" adds Judd.
Dow Automotive South Africa is based in Port Elizabeth and offers poly urethane products including car seats, head rests, door panels, head linings, instrument panels, steering wheels, load box linings and carpet backing; brake fluids including Dot 3 and Dot 4 for original-equipment manufacturers and aftermarket applications; and adhesives including windscreen bonding, metal to metal bonding and plastic to metal bonding.
Judd concludes: "Dow is extremely customer orientated and supplies the best-quality products, with the best quality service and offers very competitive prices. Our customers expect and know that the attention they receive from us is second to none and they are aware that a deal
Dow Microbial Control and Personal Care
Dow Microbial Control market development manager David Chessman, tells Engineering News: "Being part of a multinational group, such as Dow, enables us to be extremely competitive in our product offerings, our knowledge and compliance to the highest of regulatory standings and know-how through its established portfolio of offerings, including formulations, antimicrobial control expertise, microbiological methodology, formulation science and products delivery, which is very much a reflection of the integrity and technological expertise that Dow brings to the customer's table".
"Dow continually conducts research and development into the microbial control element employing the greatest number of PhD scientists and microbiologists in this regard. We strive to offer products, which are environmentally sustainable. Our research activities are supported by the acquisition of latest technologies available and our customer relationships are crucial in our ability to anticipate their changing requirements" says Chessman.
The industries that Dow Microbial serves in South Africa and sub-Saharan Africa include adhesives and sealants, animal biosecurity, building materials and construction, household, industrial and institutional, industrial water treatment, latex, leather, marine antifouling, metal-working fluids, paints and coatings, personal care, plastics, pulp, paper and mineral slurries, textiles and wood preservation.
To service the above industries, the company offers a list of actives which is regarded as being the most comprehensive offer globally. These actives include industry standard molecules and proprietary combinations of molecules giving optimum performance in the
Chessman continues: "Dow operates customer application centres (CAC), and the South African region liaises and works with the CAC in Dubai, which offers formulation support, microbiology testing and regulatory and commercial expertise. Dow Southern Africa transfers its local issue knowledge and experience to the Dubai CAC for central knowledge banking."
"The challenges faced include the continual changes to the management of water and effluent improvement, as well as environmental requirements. However, I believe that Dow has the competitive edge through its reach, expertise and regulatory depth.
"We work with two channel partners, which enables us a large market reach. We conduct regular technical visits throughout the regions we service, supported by regional Dow technical experts. We offer free training to our customers on the dosage and applications of our microbial control products through our Dow Microbial Academy, which is ongoing as and when updates become available. Ongoing training is crucial to the successful application of our microbial control products and it reduces the frequency of human error in the dosage process.
"Our customers have absolute confidence in the level of support offered by Dow Microbial Control and their access to us and our product expertise and know-how," says Chessman.
Dow Home & Personal Care offers a range of technologically advanced solutions, consisting of enablers (dispersants, rheology modifiers, hair styling polymers, opacifiers, floor polish systems); solutions (delivery vehicles, performance enhancers - light management, SPF enhancement (water proofing); and chassis (surfactants, green solvents and chelants). These are used in the hair care, sun care, skin care and oral care, colour cosmetics and fragrance industries.
The Dow Fabric & Surface Care offers surfactants, low and No-VOC solvents, foam control agents, rheology modifiers, sequestrants, formulation services, conditioning agents, actives encapsulation, floor polish systems, thickening agents, delivery systems and emulsifiers specifically targeting the fabric, dish, hard surface and floor care sectors on the home care side, and fabric and laundry, dish, hard surface and floor care on the institutional care side.
The Way Ahead
Lutseke comments:" We have techno-logical solutions to offer the various industries that we serve and we have access to the latest innovative research and development from Dow globally. We have our people, who are professional and have not lost their sense of humbleness and humanity towards others. We are concerned for the environment, and strive constantly to ensure that our product offerings are green and environment-friendly.
"Dow Southern Africa is the preferred choice, because we believe we offer the most advanced solutions to meet the requirements of the industries we serve. We believe in Dow products and technologies, our people, their future and we strive to help protect the future of this world that we live in," concludes Lutseke.
Edited by: Creamer Media Reporter© Reuse this Comment Guidelines
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The infrastructure boom in Africa has seen investment in 322 megaprojects reach $222.7-billion, says professional services firm Deloitte in its ‘African Construction Trends’ report. Deloitte Southern Africa infrastructure and capital projects leader André Pottas...
ASME, the international engineering profession’s cooperative, educational and training, research, outreach and codes and standards development organisation (originally the American Society for Mechanical Engineers, founded in 1880), is seeking to improve the...