https://www.engineeringnews.co.za

DSG claims Best Domestic Outsourced Contact Centre award at BPeSA Awards 2016

17th October 2016

  

Font size: - +

This article has been supplied as a media statement and is not written by Creamer Media. It may be available only for a limited time on this website.

Digital Solutions Group  (0.04 MB)

Digital Solutions Group – a market leader in on-demand customer experience management – received the accolade for Best Domestic Outsourced Contact Centre at the BPeSA 2016 national awards ceremony hosted in Cape Town over the weekend.
 
These awards connect the industry’s leading achievers and creates a platform to recognise outstanding contributions, achievements and best practices within the local contact centre sector.
 
The company’s CEO of on-demand customer experience, Brandon Meszaros, said: “This is a very exciting award for us, because as leaders in ODCX - and as a digital solutions company - we pride ourselves on finding the right solutions that bring a client’s customers to the core of everything we do.”
 
DSG represents one of the few local players that can offer an integrated suite of customer experience services to address the primary outcomes required by South African consumer facing brands, including; market research, lead generation, promotions and events, sales, customer experience management and loyalty programmes.
 
“We offer an integrated digital customer experience service that delivers measurable results for an ‘always-on’ world. Because, let’s face it, in the connected lifestyles we live today - with the advent of the Internet and, in particular, social media - a customer’s feedback is so much more impactful on a brand than it was 10 years ago.

Therefore, the customer experience journey has to be a foundation pillar of any business and it needs to be tailored to each customer’s preferred form of communication – which we achieve on behalf of our clients through unified, omni-channel, on-demand engagement and experience management. Customer-centric businesses that can evolve, despite continually changing customer interaction environments, will achieve long-term success,” says Meszaros.

To watch Creamer Media's latest video reports, click here
 

Edited by Creamer Media Reporter

Comments

Showroom

Environmental Assurance (Pty) Ltd.
Environmental Assurance (Pty) Ltd.

ENVASS is a customer and solutions-driven environmental consultancy with established divisions, serviced by highly qualified and experienced...

VISIT SHOWROOM 
Hanna Instruments Image
Hanna Instruments (Pty) Ltd

We supply customers with practical affordable solutions for their testing needs. Our products include benchtop, portable, in-line process control...

VISIT SHOWROOM 

Latest Multimedia

sponsored by

Option 1 (equivalent of R125 a month):

Receive a weekly copy of Creamer Media's Engineering News & Mining Weekly magazine
(print copy for those in South Africa and e-magazine for those outside of South Africa)
Receive daily email newsletters
Access to full search results
Access archive of magazine back copies
Access to Projects in Progress
Access to ONE Research Report of your choice in PDF format

Option 2 (equivalent of R375 a month):

All benefits from Option 1
PLUS
Access to Creamer Media's Research Channel Africa for ALL Research Reports, in PDF format, on various industrial and mining sectors including Electricity; Water; Energy Transition; Hydrogen; Roads, Rail and Ports; Coal; Gold; Platinum; Battery Metals; etc.

Already a subscriber?

Forgotten your password?

MAGAZINE & ONLINE

SUBSCRIBE

RESEARCH CHANNEL AFRICA

SUBSCRIBE

CORPORATE PACKAGES

CLICK FOR A QUOTATION







sq:0.095 0.158s - 158pq - 2rq
Subscribe Now