Company launches first call centre in SA
Global information and communication technology solutions provider Huawei has opened its first call centre in South Africa to provide its customers with local support.
“Huawei’s growth in the South African market necessitated the establishment of a local call centre and is part of our entry strategy for our new smartphone offerings,” says Huawei Device South Africa GM Larking Huang.
The facility will handle queries about Huawei’s smartphones, home gateways, tablets and mobile broadband service to provide customers with user-friendly mobile device experiences, he explains.
However, Huawei customers are still supported by their network service providers, which are responsible for their warranties. The Huawei South Africa call centre will provide additional technical support over and above what is offered by local operators.
Although the company says it has long-term ambitions to further expand its operations in Africa, there are no immediate plans for call centres to be established.
“We have an ongoing commitment to make great technology available to more people around the world. “Having our own local call centre enables users to receive direct feedback from Huawei on any queries they may have. “This reduces the amount of time in which queries are processed, resulting in increased customer satisfaction,” concludes Huang.
Comments
Press Office
Announcements
What's On
Subscribe to improve your user experience...
Option 1 (equivalent of R125 a month):
Receive a weekly copy of Creamer Media's Engineering News & Mining Weekly magazine
(print copy for those in South Africa and e-magazine for those outside of South Africa)
Receive daily email newsletters
Access to full search results
Access archive of magazine back copies
Access to Projects in Progress
Access to ONE Research Report of your choice in PDF format
Option 2 (equivalent of R375 a month):
All benefits from Option 1
PLUS
Access to Creamer Media's Research Channel Africa for ALL Research Reports, in PDF format, on various industrial and mining sectors
including Electricity; Water; Energy Transition; Hydrogen; Roads, Rail and Ports; Coal; Gold; Platinum; Battery Metals; etc.
Already a subscriber?
Forgotten your password?
Receive weekly copy of Creamer Media's Engineering News & Mining Weekly magazine (print copy for those in South Africa and e-magazine for those outside of South Africa)
➕
Recieve daily email newsletters
➕
Access to full search results
➕
Access archive of magazine back copies
➕
Access to Projects in Progress
➕
Access to ONE Research Report of your choice in PDF format
RESEARCH CHANNEL AFRICA
R4500 (equivalent of R375 a month)
SUBSCRIBEAll benefits from Option 1
➕
Access to Creamer Media's Research Channel Africa for ALL Research Reports on various industrial and mining sectors, in PDF format, including on:
Electricity
➕
Water
➕
Energy Transition
➕
Hydrogen
➕
Roads, Rail and Ports
➕
Coal
➕
Gold
➕
Platinum
➕
Battery Metals
➕
etc.
Receive all benefits from Option 1 or Option 2 delivered to numerous people at your company
➕
Multiple User names and Passwords for simultaneous log-ins
➕
Intranet integration access to all in your organisation