http://www.engineeringnews.co.za
  SEARCH
Login
R/€ = 14.01Change: 0.12
R/$ = 10.62Change: 0.10
Au 1282.62 $/ozChange: -1.55
Pt 1418.50 $/ozChange: 0.50
 
 
Note: Search is limited to the most recent 250 articles. Set date range to access earlier articles.
Where? With... When?








Start
 
End
 
 
And must exclude these words...
Close Main Search
Close Main Login
My Profile News Alerts Newsletters Logout Close Main Profile
 
Agriculture   Automotive   Chemicals   Competition Policy   Construction   Defence   Economy   Electricity   Energy   Environment   ICT   Metals   Mining   Science and Technology   Services   Trade   Transport & Logistics   Water  
What's On Press Office Tenders Suppliers Directory Research Jobs Announcements Contact Us
 
 
 
RSS Feed
Article   Comments   Other News   Research   Magazine  
 
 
Aug 30, 2011

Amazon opens new customer service centre in Cape Town

Back
Cape Town|Africa|Amazon|Africa|Germany|South Africa|United Kingdom|Wembley Two Building|Christmas|Retail Giant|Helen Zille|Marc Onetto
|Africa||Africa|||||
cape-town|africa-company|amazon-company|africa|germany|south-africa|united-kingdom|wembley-two-building|christmas|retail-giant|helen-zille|marc-onetto
© Reuse this



Online retail giant Amazon has expanded its South African prescence with the opening of a new customer service centre in Cape Town.

The centre, in the Wembley Two building in the Gardens area, would employ about 1 400 people by the end of next year, with 400 of these positions seasonal, senior VP for customer service Marc Onetto said this week.

The customer service operation was established during 2010 and built up to a staff complement of 250 agents in temporary facilities in the Cape Town city centre until suitable permanent premises were found in Wembley Two. Amazon now holds five of the six floors of the new building.

The Cape Town customer service centre currently supports customers buying from the amazon.com, amazon.co.uk and amazon.de websites, which primarily cover the North American, UK and German markets.

South Africa, and Cape Town in particular, offered specific advantages for Amazon in setting up a customer service centre, Onetto said.

Key among these was the geographical location. He explained that weather could often disrupt Amazon customer service centres during the Northern Hemisphere winter, and so having a customer service centre in the Southern Hemisphere, especially during the peak Christmas season, is advantageous. The longitude of South Africa provides a time zone advantage and assists in Amazon being able to provide a 24-hour global customer service.

Onetto said that the quality of the South African staff was another key consideration. “When we offer customer service we make it from places where people are nice! We found that in South Africa,” he said.

Cape Town has been able to offer a unique language advantage to Amazon in terms of customer service. “Beyond just the people being nice to our customers there is the fact that there is a diverse culture here and we were able to find a lot of German speakers, which allowed us to offer customer service for Germany.”

Amazon is already operating a technical development centre in Cape Town. Over the past five years, this portion of the Cape Town business has grown to 50 development engineers and the company is now looking to expand the team even further, with talented computer scientsts to work on the ‘cloud computing’ aspect of Amazon’s business.

Onetto said that both the national and Western Cape governments have provided support for the establishment of the Amazon offices in Cape Town, assisting with obtaining the right authorisation and ensuring quality for the telecommunication service requirements.

Opening the new customer services centre jointly with Onetto, Western Cape Premier Helen Zille said she was pleased to hear that Amazon has had a positive experience with the government structures, especially as her provincial government was putting special effort into reducing the barriers to entry for new businesses into the province.

“It warms me so much to hear the real reason you chose to be here was because of the service orientation, warmth and customer centricity of our people . . . if we as a culture get that right there is no limit to the number of major companies we can attract to our magnificent country as a whole,” said Zille.
 

Edited by: Mariaan Webb
© Reuse this Comment Guidelines (150 word limit)
 
 
 
 
 
 
 
 
 
Latest News
Updated 3 hours ago Construction major Murray & Roberts (M&R) on Wednesday announced a 67% increase in diluted continuing headline earnings a share to 205c for the year ended June, up from the 123c achieved during the prior year. Diluted earnings a share amounted to 305c, up from 245c...
Updated 3 hours ago Ebola is causing enormous damage to West African economies, draining budgetary resources and slashing economic growth by up to 4% as foreign businessmen leave and projects are cancelled, the African Development Bank president said. As transport companies suspend...
Updated 3 hours ago Low-cost pan-African airline fastjet on Wednesday announced that it had established a company in Kenya, which had already submitted its Air Service Licence (ASL) application to the Kenyan Civil Aviation Authority (KCAA). Fastjet held 49% in the new company, fastjet...
More
 
 
Recent Research Reports
Road and Rail 2014: A review of South Africa's road and rail infrastructure (PDF report)
Creamer Media’s Road and Rail 2014 report examines South Africa’s road and rail transport system, with particular focus on the size and state of the country’s road and rail network, the funding and maintenance of these respective networks, and the push to move...
Real Economy Year Book 2014 (PDF Report)
This edition drills down into the performance and outlook for a variety of sectors, including automotive, construction, electricity, transport, steel, water, coal, gold, iron-ore and platinum.
Real Economy Insight: Automotive 2014 (PDF Report)
This four-page brief covers key developments in the automotive industry over the past 12 months, including an overview of South Africa’s automotive market, trade figures, production and the policies influencing the sector.
Real Economy Insight: Construction 2014 (PDF Report)
This five-page brief covers key developments in the construction industry over the past 12 months. It provides an overview of the sector and includes details of employment in the sector, infrastructure and municipal spending, as well as insight into companies’...
Real Economy Insight: Electricity 2014 (PDF Report)
This five-page brief covers key developments in the electricity industry over the past 12 months, including details of State-owned power utility Eskom’s generation activities, funding and tariffs, independent power producers and prospects for the sector.
Real Economy Insight: Road and Rail 2014 (PDF Report)
This six-page brief covers key developments in the road and rail industries over the past 12 months, including details of South Africa’s road and rail network and prospects for both sectors.
 
 
 
 
 
This Week's Magazine
MODDERFONTEIN NEW CITY Modderfontein New City will aim to exemplify an integrated city node and improve infrastructure utilisation through mixed-use spaces
The multibillion-rand development of the Zendai Modderfontein New City, east of Johannesburg, will aim to exemplify an integrated city node, says property group Zendai South Africa COO Wenhui Du. The development will focus on the Modderfontein Gautrain station to be...
The South African Civil Aviation Authority (CAA) hopes to have finalised regulations for the flying of Unmanned Air Vehicles (UAVs) – also designated Remotely Piloted Air Systems (RPAS) and popularly called drones – in the country’s civilian airspace by the end...
Various stakeholders have expressed optimism that the Small Business Development Ministry, created after the national elections in May, will add much needed impetus to enterprise development in South Africa, where a strengthening of the entrepreneurial culture is...
BOB SCHOLES To ensure that emissions plateau by 2020 and then decline until a net negative emission level is achieved by the end of the century, CO2 capture and storage in addition to major emission reduction efforts will be needed
Capturing and storing carbon dioxide (CO2) is the only way through which the world will achieve the lowest of the United Nations Framework Convention on Climate Change’s (UNFCCC) global warming predictions, called the representative concentration pathway (RCP) 2.6....
PARKS TAU Ongoing investigations had identified at least 30 large power users in Johannesburg as having defrauded the city
The City of Johannesburg has recovered R107-million following the arrest of 22 people allegedly involved in corruption, collusion, fraud and tampering with the city’s electricity systems, which had ultimately cost the city R200-million in lost revenue.
 
 
 
 
 
 
 
 
 
Alert Close
Embed Code Close
content
Research Reports Close
Research Reports are a product of the
Research Channel Africa. Reports can be bought individually or you can gain full access to all reports as part of a Research Channel Africa subscription.
Find Out More Buy Report
 
 
Close
Engineering News
Completely Re-Engineered
Experience it now. Click here
*website to launch in a few weeks